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Southeast Toyota Finance
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3.8 110 Reviews

Southeast Toyota Finance Complaints Summary

76 Resolved
31 Unresolved
Our verdict: You can expect a very good level of service from Southeast Toyota Finance. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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7:36 am EST
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Southeast Toyota Finance loan

I never worked, Dealership & SETF put a loan in my name with spot insurance because both parties were eager to make a sale. Central Florida Toyota claims Underwriting is through SETF, SETF claims the dealership is responsible for approving loans. My friend who has a history with SETF & Central Florida Toyota was trying to buy a car, He couldn't get approved because there was no FICO score, yet the Dealership tried to do a transfer of equity through SETF, SETF denied transfer, vehicle was returned to dealership, sold & now a charge off is on my credit report. I was promised the account would be removed from credit reports, months later it's still reporting. But how a dealership/finance company put a loan in someone's name who had no income and is on Medicaid for the needy., is incompetent. Please help in resolving this
Consumer [protected]

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Southeast Toyota Finance lease termination report

In mid November I turned in my leased 2015 Toyota Prius to the dealership. I had one month left on the lease, but with the dealership agreeing to make the final payment, I decided to purchase a new Prius. I have been a loyal Toyota customer for more than 25 years. I've purchased a Corolla, a Tercel, an Avalon and I've leased a Rav and two Prius. All transactions have been through World Omni and/or SEToyota Finance. I've always made timely payments and returned the cars in good condition with little mileage usage.
Within a week of turning in my last car in November, I received a bill from SE Toyota Finance for excessive wear and tear in excess of $500. I was not present at the time of the inspection. The wear and tear was listed and accompanied by 1/2 by 3/4 inch grayscale pictures. The car is dark gray. According to this inspector there were 50+ scratches on the vehicle, 22 bug spots on the front bumper, a ding and a misaligned bumper. I could view the digital files on line. I brought this bill to the attention of the dealership, who also were surprised by this inspection report. The sales person was so bothered by the report that she had someone buff the car for me. Low and behold all but 2 of the so called scratches remained.

I called SW Toyota Finance to ask if I could have another inspection. They said no. I explained that there were no scratches on the vehicle and what was noted by the inspector were scuff marks which are now no longer there. I was told I could send pictures. I returned to the dealership and a sales manager took 20 pictures of my car, labeled them by car body sections and printed them out for me. I called Se Toyota Finance to ask where to send the pictures. I was told to send them to the address on the bill. I explained that since the car was gray and the pictures were black and white could I send the digital files to them as well so that they could zoom in to get a better view if there was a question. I was told they don't accept digital files and black and white prints are not acceptable. I would need to print the pictures in color and they would need to have a date stamp. My pictures did not have a date stamp. So I asked the dealership if I could drive the car to their collision shop and have someone write me an estimate for the damages. The dealership agreed. The collision shop identified two inch long scratches, a ding and a misaligned bumper. I called SE Toyota Finance again and told the operator what they found. She said this was not acceptable because the collision shop did not address the scratches. I explained they did not address them because they did not exist.

At this point I am totally frustrated. They will not speak to people at the Toyota dealership who can attest to the condition of the car, they won't send out another inspector to look at the car even though I offered to pay for it. I have spoken to 5 different individuals at SE Toyota Finance. The person who reviewed my file is never available when I call.

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My problems with SE Toyota Finance have come to an end. I received a Lease Termination Invoice stating that I no longer owe them any money. I assume my photos and the body shop assessment that I sent made the difference. Maybe they were being kind during the holiday. At any rate, I’m glad it’s over.

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Southeast Toyota Finance lease payment

I am currently attempting to pay off an end of lease charge, however, i have no way of accessing my account to check the price or pay online because my account was deleted. Because of this i do not know how much i have to pay, i cant pay online which is the most convenient method for me, i cannot send a customer inquiry form, and they do not have a customer service email. The only way to contact them is by phone which is very difficult as their available hours do not line up with mine and the wait time has always been an hour at best and even longer to resolve the issue once they have transferred you multiple times.

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Southeast Toyota Finance not customer friendly

I have had two new Corollas thru these people.I have always paid on time. Now unemployed for a few months, but always paid on time..Emailed and called more than once to let them know July payment would be late and I would pay as I could. Paid all my $450 payment but $150 and I let them know what day that would be paid, which it was...Then caught up again. I got numerous calls, letters, and a letter stating either pay the $150 plus your NEW bill that wasn't even due yet, in 10 days or they would start repossession..Are you kidding me? I was only $150 behind and paid it, and another $100 on my new Hill, and still getting harassing calls today!

I will NEVER buy from them again! No one to talk to about this either..their customer service people are worthless to help you...it's a holiday today and my payment hasn't processed, yet they are still constantly calling! This is happening and a fear tactic! I've paid my new bill! Going to call corporate and their parents company tomorrow!

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Southeast Toyota Finance end of lease nightmare

Worst experience of my life. When lease was ending was told pre inspection was optional not required so I expected a turn in inspection. Outright lie was sent a bill for everything on pre inspection even after correcting everything, including charge for extra month saying I turned in late even though turn in had correct date. Have mailed and faxed in paperwork spoken to them over a dozen times and given the run around yet none of the charges are ever taken off. This includes a charge for missing key 100.00 which was not on my wife's key ring at inspection and was never asked for by inspector. Dealer even gave me a letter with the person at the dealerships name and phone number on it now they are saying I need to make a third trip to the dealership which is in another town because they did not print the letter on the correct letterhead. Have been a loyal toyota customer for over 20 years and pitched 9 different cars but if this is the way I am treated I will never finance with this company again.

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Southeast Toyota Finance above company customer care/director and management al hendrickson toyota

I am quite elderly, 86 and a long time Toyota automobile consumer--going back to the late 1970s. when I purchased a used Corolla for my teen aged son. As soon as the Toyota added the automatic feature to the Celica, I bought it. Presently, I lease a Rav4 XLE. When I signed the leasing contract with Hendrickson's management, my wife and I were told that the XLE comes with a three year free maintenance feature and not the 24 months I was used to receiving. This is not a case of Customer remorse; but the result of two documents received a number of days ago. The first letter advised that even though I have 12 months to complete the lease agreement; I may or may not have reached the allotted 24, 000 miles and offering me the opportunity of adjusting my driving needs so I don't exceed the 36, 000 mile cap, or face additional leasing fees for excessive driving. The letter went on to talk about the great opportunity of considering several options to choose.
The very next day I received a promotional piece from Hendrickson Toyota, and a ToyotaGuard card stating that I have one oil change and two tire rotations left on my XLE Rav4 lease. The piece also noted that I missed my 15, 000 mile maintenance at the end of June 2018. Well, since I had less than 14, 000 miles on the car, I simply could call and explain to each of two entities my low mileage use on the RAV 4., as well as my understanding that the vehicle came with a three year, 36, 00o mile bumper to bumper coverage. However, chatting with the dealership on line a lady said she would make a note of what I was trying to accomplish. I asked what and to whom this note would go. She wouldn't tell me and ended the chat session.
I tried to find out how to reach Customer Care Director Laurie Harvey to detail my experience and to advise my low mileage use of the RAV4 XLE. Frustrated at not being able to reach her by phone at SE Toyota Finance, I am using this opportunity with the Complaint Board. Respectfully submitted, Friday, July 13, 2018.

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Southeast Toyota Finance lease payment on prius c

My lease is not up until next year. My payments have never been late as I always pay through my bank's bill pay. This month I paid on the first but through the SE Toyota Finance web portal. I was charge $20 more than my normal payment. After waiting 40 minutes for customer service to answer, the woman told me it was probably a tax increase. When I said I had no recent statements, she said they were cut off over a year ago. I said I didn't request that and she said she would have them sent again. Meanwhile she has not access to my statements so doesn't know when the tax increase occurred. I have not received any notice that I wasn't paying enough as I had always paid the same amount. Then she said well it must have just started this month. She had no clue it was obvious. I just want an explanation of the demand for a higher payment or I want it refunded to me as I made my payment on the day it was due.

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Update by STSaylor
Jun 23, 2018 3:36 pm EDT

I was contacted by someone from Southeast Toyota Financing and the questions I had were answered to my satisfaction. The state sales taxes did go up which added a few extra dollars to my payment. The $20 bump was back taxes I unknowingly owed as my payment comes out of my bill pay service with my bank and I had received no notice of this increase from Toyota aside from the statements that had stopped coming to me via US mail. I had not requested stopping paper statements so I was only getting online statements which I assumed were the same as they always were so did not adjust my payment.

Update by STSaylor
Jun 05, 2018 7:38 pm EDT

I would like to be contacted by someone that has the authority and the access to records to resolve this.

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Southeast Toyota Finance not acknowledging payment received

I requested a 2 month extension which was granted and payment debited from my account that day. 2 months later when I logged in to my account to make my new payment, my account showed as being 2 months past due. I called that day to discuss. was told SETF had no record of my payment, was advised to fax in proof of payment. I did this the next day. Since then I've had numerous calls telling me my account is past due and no acknowledgement of this ongoing issue. I've asked for managers to call me back and they never have.
This is completely frustrating and totally unacceptable.

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Southeast Toyota Finance customer service/refund

On January 15, 2018, we were issued a lease termination notice indicating that were due a refund in the amount of $470.92. The letter clearly states that if we have not received the refund after thirty business days, please contact them. This says to us that within that 30 days, the refund should have been processed. After an initial call about this, we were told that the refund would not be processed until AFTER 30 business days! The 30 days had passed and still no refund. Another call was made and we were told the refund was processed on March 6th. It is now March 23 and the refund has still not been received. We were told it was issued out of Mobile, AL. It was being sent to Pensacola, FL - a little over an hour away. They had no answer but tried to tell us it was because of the weather? Then they told us it would take 15 days after the issue date before they could have the refund re-issued! They are quick to send late notices if they receive a late payment but God forbid they send money owed to a loyal customer. This treatment and lack of customer service is reprehensible.

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Southeast Toyota Finance disappointment with the leasing and maintenance process of toyota avalon

I am writing to express my extreme disappointment with the leasing and maintenance process of my 2014 Avalon. I recently turned in the car. The entire process was miserable from the beginning of the lease through the end-of-lease turn-in. I have leased six cars of various makes, but Toyota has been the worst experience by far.

The vehicle turn-in process was a nightmare. Even though I had called SETF in advance and was told that I could return the car to any Toyota dealership, I was subsequently told by multiple dealerships that they would not accept my car. In fact, I had spoken to a representative at Toyota South Atlanta prior to driving there. The representative said to come in and ask for the Sales Manager, who would then handle my vehicle turn-in. However, when I went to that location, the dealership refused to handle it. I only had a small window of opportunity to turn the car in due to my job. My time was wasted, as well as the time of the person that I had to ask on multiple occasions to drive in a second car so I could attempt to turn the car in.

Now I have been assessed with excessive turn-in fees because I did not lease or purchase another Toyota. Let me tell you why I could not lease or purchase another Toyota. In addition to the horrible turn-in process, I also had the following issues:

• The finance employee at the time of lease was very nasty to deal with. He went so far as to call my mother a fool for no reason.
• The service center at Toyota South Atlanta in Morrow, GA, is in serious need of training. During the two times that I visited, they did not welcome me; I had to stand around hoping someone might finally help me. Even more egregious was the fact that they lied about having rotated my tires. The service manager was unresponsive to the multiple voicemails I left and never resolved the situation. Consequently I had to go to my credit card company for reimbursement.

I really enjoyed driving my Avalon, but due to these harrowing experiences, I strongly feel that my assessed charges of $590 need to be waived. Perhaps then I will feel like I am valued enough to be able to come back to Toyota in the future.

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Southeast Toyota Finance lease payoff

My lease contract states my end of lease purchase price is 34, 419.00 and a $350.00 Disposition Fee. However my Lease payoff document I just received shows Sales price of $35, 269 + sales tax of 2086.14 for a total of 37355.14
Here is the problem sales tax in the state of FL Lee County is 6% and should be on the price of the vehicle no tax on fees. Therefore tax should be 34, 419.00 X 6%=2065.14 + the 350.00 Disposition fee for a total of 36834.14! This leaves us a difference of $521 and that is were my dispute lies. They want to charge me a fee of $500.00 for title transfer (a fee they pay to an outside agency). In the state of FL I get a release of lien and have to go myself to tax collectors office to file for title and pay the fee. So why the $500 and where does the extra $21 come in?

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Southeast Toyota Finance hurricane irma extension gone wrong

Back on 9/6/17 I called setf for my non-English speaking parents to set up an extension for their 2013 Toyota Camry. They were offering this extension to their customers who were affected by Hurricane Irma. I called them an a young lady helped me out on the 6th. She charged my parents the $63.00 for interest and she said that they will re-instate the ach in October. I told my parents the situation they were happy until 12.10.2017 when they couldn't find their vehicle in the parking lot of their low income senior citizen apartment complex. They called me because they thought it was stolen, i then called the police and they told me it was reposed on Sunday.

I called setf on Sunday at 4:00 pm spoke to a young lady about why this happen and she told me that the extension was never applied in September although they paid $63.00 for interest. She said she was going to send her supervisor an email regarding the extension not being processed. Since im not in the account my father had to authorize them to talk to me about the account.

I called setf today at 8:13 am and spoke to Melody Cooper. She wanted to know why by parents fell behind on payments. I told her about the extension, she didn't pay any attention to it, then i asked her why my parents weren't communicated via mail instead of phone. She said that the number wasn't correct and it was their responsibility to call Toyota to set up ACH. However she did tell me that they were allowed to reinstate the loan (which is good a thing) but they will have to wait 24-48 business hours (according to the young lady i spoke to on Sunday) to find out what is the total charge of past due plus repo fees. Once we find out what the charge is we have to wait another 48-72 business hours for toyota to get confirmation that the funds are deposited. By that time it is possible that my parents vehicle will be moved to another location and they will have to pay an additional fee to get the car back.

Its disheartening that a company such as toyota does a complete 180 when natural disasters occur to their clients. In this day in age, social media is a huge driver in the decision process of purchases. With that in mind we would like for toyota to call either my parents (have a spanish rep please) or myself (toyota has my number as a primary) to try to get this resolved. By acknowledging they dropped the ball on the extension and to help us in the repo fees.

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Update by helping_the_little_guy
Dec 19, 2017 11:40 am EST

Typical from Toyota. Taking their time to contact clients.

Update by helping_the_little_guy
Dec 14, 2017 7:54 pm EST

Toyota You can reach out at [protected] anytime

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Apr 30, 2019 9:35 pm EDT

Yesterday I received my final payment for my car, I was taken by surprise that it was almost 200.00 dollars over the amount I’ve paid. When I called to get clarification on this I was told it was due to finance charges. I live in Florida and went through Hurricane Irma I was contacted and offered Hurricane relief program. I asked very specific questions 1. Will I have a any late payment history ( representative stated no) 2. Will I be charged any extra fees or finance charges ( once again the representative stated no). When speaking to the first two females who had the worst customer service skills I’ve ever experienced I asked them why was I told there wouldn’t be extra charges and why on my statements didn’t it show the extra finance charges? No answer could be given. Finally I spoke with another female representative who stated the charges for the payment deferment weren’t applied as they usually would be, I don’t understand why when I asked specific questions I wasn’t told the truth. I was offered Hurricane Irma assistance but now there is a finance charge? My payment history is perfect and I’ve always paid more than amount due. I’m waiting for a call back however this is a horrible interaction with the worst customer service I’ve ever encountered.

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Southeast Toyota Finance 17 days past due

2017 TOYOTA CAMRY
My payment of $500.00 is due every month on the 20th. On November 13th, I canceled auto pay and called the rep to take my payment before the 20th. Due to a fraud on my account I had to close my checking account, so I wanted to make a payment before I closed my checking account. Today is 12/8/2017 My last payment was for $500.00 on November 13. I Paid 7 days before the due date. Now as I logon to my account. It states my payment is 17 days past due. This amount may include late or service fees. They are charging me $6 dollars in fees towards my December payment of $506.00. Please make a payment now. Why am I being conned $6? Why am I show as delinquent status? I want my good status back I have never been late with my payments

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Update by Carlos S. Torres
Dec 08, 2017 7:51 pm EST

her's proof of payment

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Southeast Toyota Finance leasing of 2017 toyota prius on sept. 18, 2017 thru lipton toyota of so. fl.

At ltime of producing paperwork for 2017 Prius (#JTDKARFU6H3047483) I was told that my 2005 MB C230 (#WDBRF40J35A691661) with approximately 114, 000 miles would be credited a trade-in value of $3, 000 in consideration for the lease contract, At the time I was told that the Total down would be $3, 500. During the actual process on 09/18/17 I was also provided a maxed-out $3, 000 Toyota credit card as a courtesy to those who had suffered through the ravages of hurricane Irma. Unfortunately I was so excited by the Prius, that I accepted the lease package without reviewing the pink receipt. It was two months later, in fact that the pink document came by mail. On seeing the "consideration" portion, I was flabbergasted to see that my car had actually been valued at $500 and $3, 000 had been put on the "Irma relief-aid" Toyota credit card. I have spoken today to a Toyota customer rep who gave me a reference case number internal to Toyota (#[protected]) produced on the day of this writing, 11/28/17. AAnother customer service rep at Robert Lipton Dealership of Ft. Lauderdale said that I can expect forward movement after the phone from Mr. J.R. Merritt, the manager of the dealership when he calls tomorrow. I pray this moves in the desired outcome of withdrawing charges from the percentage producing Toyota credit card and going back to the conditions as stated on 09/18/17.

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Southeast Toyota Finance horrible customer service, worst wait time I have ever experienced

I have been calling SEFT for the past two days because I wanted to schedule a lease inspection. I was planning to get a new Toyota this weekend but I was told by the dealership that there were going to do the inspection after they got the car and I didn't want any surprises. I have spend altogether more than 3 hours on hold just waiting to speak to someone to schedule the inspection. After I mention to customer service that I had call 4 times holding about 40 minutes in each call they actually told me that they probably were about to answer by the time I hang up. My wife really love her car but I'm never will go trough this ridiculous situation again. In all my years I have never seen a company with so little disregard for their customers as SEFT. If you don't have enough staff hire some but no one should wait for hours, specially if they are interested on leasing a car from you. Never again I will buy a Toyota because I don't want to deal with this company again. Right now I'm on my 6 call an 33minutes in holding. Stay away from this people. I also have a GMC and they have never done anything this bad.

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Update by David Valdes
Nov 28, 2017 1:28 pm EST

guess what I have been waiting now for 50m and still no response from anyone, I wont hang up because they are probably about to answer (not) the waiting music at this point is just irritating but don't worry they will put there bogus statement. See below..

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

Because is easier to lie than to fix the problems on their company.

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Southeast Toyota Finance customer service

Like so many "Customers" did you hear that word SEFT its customers - the people that keep you in work I am disgusted by this company. I bought a car from Al Hendrickson they lied about the finance rates to push me into their own finance system. I had to go to Europe for business for 2 months during which time I tried 3-4 times to make payments online and the website / system failed. No phone calls or help form the company, they would not accept any blame and I came back to a credit score that has gone from 820 to 690. I will take legal action against them for failure to provide a platform for me to give them money. I've never missed any payments in my life mortgage or other and have perfect credit. They did not work with me to correct an issue that ultimately lays with their own flaws. DO NOT USE THIS COMPANY and DO NOT USE TOYOTA IN HOUSE FINANCE.

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Southeast Toyota Finance made a payment and a month later it was returned

We puchased a 2017 Camry SE in January. The payments were a little overwhelming (let alone we felt like we were pushed to purchase it) so my husband had some extra money so we wouldn't have to worry about a payment for a few months so he submitted a payment for $5, 000.00 on July 18th, 2017. I felt much more at ease that we didn't have to worry about a car payment for 8 months. They "returned" the payment 3 days ago and said it was the bank. Is that even legal? We even received payment confirmation and a statement in the mail. These people are crooks. Now they are saying that we owe 2 payments and late fees... Omg, this is some serious crap. I thought there was a certain time frame for these type of things to occur. I called them yesterday and they kept giving me the runaround even after I told them that our bank did not refuse to accept the transaction.

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Southeast Toyota Finance 2014 camry

On 7/26/[protected]@9:15 am...I usually try not to complain about customer service but this time was so disappointing. I was recently on the phone with a rep regarding my payments and the the rep Reecia or Risia was very rude with me, lacked patience and made the whole establishment appear very low budget. I related to her that I was very disappointed in the way that she was speaking to me and I did not like her attitude and asked her to transfer me the customer survey and she abruptly hung up. I did call back again to explain to another rep who also hung up on me at the end our decent conversation. I am very aware that customer service is the epitome of business with the public and if southeast Toyota continues to employ people who have no regard for the customers they are servicing -that could cause grave issues for the business for the future. Please retrain your service reps to speak with respect and exhibit more patience when dealing with the public. I work in high stress circumstances and life threatening situations daily at my job and I would never speak to the public in that manner.

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Southeast Toyota Finance 2017 toyota corolla

I purchase a 2017 Toyota corolla on 11/2016. On 04/01/2017 had a fatal accident in which the person that hit me took off and total my car. I was a bit concern since the airbags did not deploy and sustain injuries. My insurance paid off the car 3 days after the accident (04/03/2017) an total amount of $17, 645.26 and GAP paid a total of $981.95 within 45 days. Southeast Toyota is now claiming that I still owe them $236+ and every month they double this amount. My normal car note payments were due every month around the 17th - if my insurance paid $17, 645.26 before the 17th of April is it fair that they are charging me interest here? and for what? they already got their money, I had nothing but expenses for an accident that I am not responsible for. This is nothing but an injustice to me. In addition come to find out they added extended warranty on the card without my knowledge.. STAY AWAY FROM STADIUM TOYOTA ON DALEMABRY IN TAMPA, FL. THEY WILL RIP YOU OFF AND LIE TO YOU JUST TO GET MORE MONEY OUT OF YOU...

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Southeast Toyota Finance southeast toyota finance / customer service

I have had my car for almost 2 yrs and never had an issue with Southeast Toyota Finance till now. I have paid my car payment each month and last month did't have enough to cover the full. I paid all but $96. I got harassing phone call from the company which all the people that called 2-3 times a day were all RUDE! Told me that there was a $100 late fee! Are you kidding me! I called the company and the person that I spoke with was very rude and basically told me that I should know when my car payment is due and not his fault I didn't pay my bill. He was so rude! Customer service goes a long way. I am in the works with my credit union now to refinance my car with them. My opinion don't use this company. I have told all my friends, family, co-workers and everyone. I hope that you will think twice!

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