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SouthEast Telephone - SETel.com / Too much trouble

1 United States Review updated:

About a month a go I went to SETEL and singed up for telephone and DSL. I paid 93.00 for the hook cost, DSL router and all other fees. The local office told me that I would have service with in 7 to 10 days. It was 2 weeks before I had phone service. When I got it I called and tried to find where my router was, They told me it would be sent by UPS. Then after 2 more days later still no router. So I called the local office to find where it was. The person told me I had to contact the regional office about the router. They inform me that it wasn't sent by UPS that it would be sent to the PO box. OK now after all this the regional office informs that I cant get DSL service where I live. I know of at least 3 people that has it in my community. There a DSL slammer at the end of my street. Now the regional office informs me that I have to get a neighbor to give their phone number so SETEL can call them to confirm the DSL service. The local office tell me that I can get DSL. I am about to blow my top. Why should a person go through so much trouble just to get something. Why didn't the local office tell me they I might not be able to get the service.

Nearly all of the utility companies are failing to do their job. I have had problems with American Electric Power. When they have a power outage in my area, most of the time it takes several hours to get them to work on it and when they do its even 2 or 3 hours more of get service.

The local postal service are loosing money orders. Recently I sent a payment to Windstream for phone service the money order got lost and they cut my service off then tried to charge me with the month of July when I did not have service. Then they sent me a bill for 200 dollars in long distance charges.

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Comments

  • Le
      17th of Dec, 2007
    0 Votes

    call 606-437-3097 - Southeast Back door line

    Head of provisioning ext 350
    Head of customer Care ext 370

    Darrell Maynard President
    ext 418
    or email him: Darrell.maynard@setel.com

    Kelly moore
    vice president
    ext 320
    Or email him: Kelly.moore@setel.com

  • An
      2nd of Jan, 2008
    0 Votes

    I understand your frustration above, but you have to understand what the company is going through. I am a former employee of the company and hope to help clear some of this up.

    Southeast Telephone is actually Windstream or Bellsouth service. They just resell you the service at usually a cheaper rate. Now, I believe you just said that you're in a Windstream area, and when a customer signs up and they live in a Windstream area, Southeast Telephone is not able to tell if you can get DSL until they actually attempt to hook up the service. Windstream currently does not provide a DSL checking system to any other phone providers. So it's not uncommon that you were signed up for it and then Southeast's system said it wasn't available.

    More than likely what happened was something called a 'force,' where your address does not qualify in the system for DSL, so they have to override the system and install it anyways. This happens a lot due to the inconvenience of Windstream.

    I suggest when you call customer care, whose number is 1-888-364-9000 that you do so politely and do not get angry at the customer service reps. They are only forced to become defensive when someone does this and they will become less likely to assist you to their full capacity because they want you off the phone.

    Do not call the backdoor number or ask for the President or VP, it is not their jobs to deal with these issues and will only give you to, most likely, the head of Cust. Care. The Pres. and VP deal with legal matters and financial decisions, they do not deal with problems like yours on a regular basis. So please call the customer care number I listed above and IF YOU FEEL NECESSARY, ask for a supervisor they will assist more thoroughly.

  • Ra
      9th of Jul, 2008
    0 Votes

    If you try to connect to http://192.168.1.1 they actually have a login. every p2p program i try to use is messed up. i can hardly connect to anyone. on torrents, i can hardly connect to any peers or seeds. every port is firewalled that i try to use. i would like to port forward with the router but i cant. every port is firewalled.

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