South Carolina Student Loan / Unauthorized change of deferment dates
I asked for a disaster deferment of 2 months in December when my 1st payment was due. The rep back dated my 1st payment date to October without my knowledge or permission. Told me that she was giving me 1 month disaster disaster deferment for December and to call back in January for the other month if I cant pay. I am told I used the 2 months Nov and Dec and have to pay Jan. No supv available to talk to and I am being told by the rep "what the supv said to tell me". I insist on talking to the supv and now she is away from her desk so I have to leave a message on her voice mail. I left a message on Yolanda's voicemail.