Menu
Souq.com Customer Service Phone, Email, Contacts

Souq.com
reviews & complaints

uae.souq.com
uae.souq.com

Learn how the rating is calculated

1.2 685 Reviews

Souq.com Complaints Summary

31 Resolved
654 Unresolved
Our verdict: If considering services from Souq.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Souq.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Souq.com. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Souq.com reviews & complaints 685

Sort by:

Newest Souq.com reviews & complaints

ComplaintsBoard
S
11:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Souq.com online purchase

Riza,

Would you accept my statement "a bad service provider souq.com" your business function has let me down as a customer. I ordered sony experia, order ref 2068710 on the 15th december 2012 and till date i have not received the item. This is for a christmas gift for someone and the delay in getting the items has forced me to shop somewhere else. I regret ordering with souq.com and will never make such mistake again in buying some cheap online store who do not care about their customer.

I have been calling your customer service and the phone is voice driven and keeps driving us mad and in the end there is no soul on the other end. Last week when i got connected someone said that the system is on upgrade and the same excuse is got today after a long try. I spoke to your representative keith, leo, and other lady who did not give her name. You have got a very mysterious service where customer has been taken for a ride. I read so many bad impression about your service in complaintboard.com and therefore writing to you directly. I also sent so many email and also posted in your website but till date there is no one to reply. Further the escalate button in your website is missing, so how do we escalate our complaint? This is tricky!

I have made a complaint with the consumerrights in dubai. Hope they would get back to me. Else i am pursuing legal and will put the matter to media.

If you would care, do email me with the update.

A unsatisfied frustrated customer,

Sudhir kunder

Tracking

Location date activity
United arab emirates 12 / 22 / 2012 10:51:00 am shipment update mailed to souq.com - item not ready with seller
United arab emirates 12 / 20 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 20 / 2012 8:00:00 am shipment update collection arranged on 20 / 12 / 2012
United arab emirates 12 / 19 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 19 / 2012 8:00:00 am shipment update collection arranged on 19 / 12 / 2012
United arab emirates 12 / 18 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 18 / 2012 9:56:00 am shipment update collection arranged on 18 / 12 / 2012
United arab emirates 12 / 17 / 2012 8:00:00 pm shipment update item not ready with seller
United arab emirates 12 / 17 / 2012 8:00:00 am shipment update collection arranged on 17 / 12 / 2012
United arab emirates 12 / 16 / 2012 1:43:00 pm data received.
United arab emirates 12 / 16 / 2012 1:43:00 pm record created

Read full review of Souq.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Z
Z
Zakir Hosen
, AE
Mar 23, 2013 5:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Its a matter of attention and seriousness of the seller. Any professional seller would not do like this. Before placing any order better to study about the seller a little bit and to read the feedback of the other buyer may help to choose a professional seller. Thanks!

ComplaintsBoard
R
10:58 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Souq.com bad service

After being unhappy with the product, I filed a complaint and souq.com sent Aramex to take the dress back from me. After numerous emails, it has been one month now they have not refunded me the money. I called them 3 times and after being on hold for 5 mins, they said that they cannot check as their website is down. This is a lie as I was on their website at that moment. Then they move on to saying that the Aramex website is also down. This is such a convenience, isn't it. So again, I'm made to wait until they sort their act out, or maybe they were just waiting until I forgot about the payment that is due to me, an easy way to cash in.

Read full review of Souq.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
4:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Souq.com suspecious purchasing

Dear all,
I purchased from kuwait souq.com one samsung note - 2 on 3th oct 2012, immediately 197kd was deducted from credit card but when i opened my account there were no purchase showed in my account, today is 15th october 2012, almost 13 days has left still there is no confirmation about my purchasing.
Every day i am calling to customer care about the matter but only one reply “it” problem your money has been transferred in wallet and your case has been sent to jordan, from wallet i am trying to withdraw but not allowed as “withdrawal option” means suspicious transaction.
It seems like we are fool we don’t know the it system maximum will take for two or three days (Erp) if the real problem or if they want to rob or hold the money its deferent thing, really i am afraid and very said about this type of activities being run in such like muslim dignity countries.
Only one thing is the courageous that always customer care will reply and speak the limited words.
If matter will not be closed shortly really i have decided to go for case file in police to prevent in futures like us innocent people.

Read full review of Souq.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
7:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Souq.com totally unresponsive for buyers

Souq.com has teamed up with Sellers and of course Aramex to make their Bread and Butter. Inspite of Cheating customers and continues complains from Buyers/Customers same "Sellers" are still on souq.com panel to "Cheat" more and more customers/buyers. Consumer Protection in Dubai [protected] is as good as Dubai Police. All buyers who are cheated by souq.com please complain to this. Also spread "Word by Mouth" to all your friends and other Future buyers on souq.com of their "Team Cheating Business" to stop at once. Totally unresponsive support team of souq.com. They are paid to attend your calls if you want to order and pay, but not for exchange of defective Goods or for any cancellation etc. Very unreliable online seller "Souq.com" Should be blocked in the UAE with immediate effect. Why Gulf News or Khaleej Times are not exposing them, getting feedback from all the buyers especially those who were totally unhappy with souq.com

Read full review of Souq.com and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
A
A
abdul1234
, US
Jul 19, 2016 8:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased blackberry passport 4 months back and it started problems like no ringtone, switch off automatically etc. and when I contacted Souq they say this product doesn't have warranty.
Every new product by default has 1 warranty!
They are selling these defective phones and may be thats the reason they doesn't provide warranty!
Very worse experience. Will never buy on souq again and also suggest the same to others!

K
K
Khalil6666
, QA
Jul 18, 2016 3:38 am EDT

I sent it on 26 Jun for fixing or replacment, and the confirmed the receipt, no respond up to date although I called every 3 days
And I complain 3 times, also I requested to speck with any manager in charge the give promises only without acting

My order No . [protected]

G
G
Gummy Bear
, US
Jul 06, 2016 10:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered Davidoff Cool water 125ml perfume set of two pack=quantity 4 bottle. I'm still awaiting a satisfactory response from Souq.com customer service. I want only genuine Davidoff Cool water 125ml perfume. I have paid 380SAR via credit card payment for the product... I want it as soon as possible but all my complaints r being closed without even contacting me or they aren't providing any solutions...

View 0 more photos
S
S
Sony2
, US
Jul 05, 2016 6:28 am EDT

I've ordered a sony z2 on the 10th april 2016 and received it the following day, with one year warranty, today 4th july, suddenly My sony simply cannot read the sim card like there is no network at all, cannot make call or receive it...its just ridiculous that just after 3 month your mobile gets down and cannot reach the custumers service since they just keep on forwarding your call from operator to another !

D
D
Dr. Haron
, US
May 09, 2016 9:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I spent over 20 thousand AED at Souq.com over the past 12 months and they refused to take back and refund the price of a bad ice maker all to save 600 AED. Will never deal with Souq.com and will use my IT skills to build a website over the summer holidays to discredit them.

N
N
N-tech
, AE
Jun 19, 2014 8:07 am EDT

sellers and souq.com

N
N
N-tech
, AE
Jun 19, 2014 8:04 am EDT

souq.com and seller relation

N
N
N-tech
, AE
Jun 19, 2014 8:03 am EDT

relation of sellers and souq.com

B
B
Bhartibobbie
, AE
May 11, 2014 3:12 am EDT

I have bought a SONY EXPERIA Z from Souq.com in the month of April, which developed software problems in about 10 days itself, I subsequently called the call center and the piece was picked up from me on the 26th of April 2014, since then I have been calling them for some information, but the only reply I get is it will take 15 to 30 days for any response. I don't understand why are they taking that long? They are ready to give any kind of information my product and my money is with them, I don't even have any acknowledgement from them. Can any body help which government department can I contact. RECOMEND NOT TO BUY WITH THESE ONLINE PORTALS AS YOU DONT GET TO SEE THE PRODUCT BEFORE YOU BUY AND THERE IS NO PLACE TO GO TO. THEY DONT EVEN LET YOU OPEN THE PRODUCT TILL YOU DONT PAY THEM.

ComplaintsBoard
A
6:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Souq.com - cheat

Dear riza, Thanks for your response. After almost 20 days I got the tablet. Most important thing that I feel that its like mental threat to order somthing through online website. First customer has to beg for the delivery and now what I get its like waste of money. I got defective item. This is what I got through online shopping. This time I will not...

Read full review of Souq.com and 138 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Souq.com contacts

Phone number

+971 44 370 900

Website

uae.souq.com

Most discussed Souq.com complaints

cheat
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Souq.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Souq.com Customer Service. Initial Souq.com complaints should be directed to their team directly. You can find contact details for Souq.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Souq.com. Discuss the issues you have had with Souq.com and work with their customer service team to find a resolution.