I had purchased (9) perfume bottles from Souq as per order No. [protected] - order date 22/11/2017. The order total was AED. 606/-, however my credit card was charged AED. 615/- although the shipping charges were free. Also it was mentioned that if I use my Visa Card, I will receive a further discount of AED. 50/- which I did not receive. Can you please see your way, to pay me the difference of AED. 59/-. I think the problem was that I ordered (3) Kelvin Klein 'Truth' @ AED. 59/- each and they confirmed only two were available. However, they have charged me for three.

  • Updated by [email protected], Nov 26, 2017


    You have given me a voucher for AED. 50/- against the item not shipped to me. I was just trying to make a purchase with the 50/- voucher, but it takes only (10%) max. This is not fair. I have to get a full refund of my AED. 50/- and it should have been deducted outright. This is as if you are punishing me for your mistakes.

Nov 24, 2017

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