SUBMIT A COMPLAINT

Souq.com / iphone 4s

Shiny Store, Country: Saudi Arabia, City: Riyadh, Region: AL, KSA Saudi Arabia, Saudi Arabia
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Dear Board, This is the complaint about Souq.com - KSA Let me explain from the beginning. I received product (Iphone 4s) on 05th Dec 15 evening, once I opened the cover, I was surprised that this phone was already used by some one. I have order the new one only not used one. a. 1st Complaint raised on 06th Dec 15 morning itself. b. Return confirmation received from Souq.com on 06th Dec 15, also called customer care to collect the same from me. C. Since 06th Dec I was waiting for to collect by Souq.com personnel. But no one called and no response from souq.com - KSA. d. Again second ticket raised on 07th Dec 15, again got an confirmation from you to collect the product from me, hence once again called souq.com but no one came to collect. e. Once again ticket raised on 08th Dec 15, again got an confirmation from you to collect the product from me, hence once again called souq.com but no one came to collect f. Once again ticket raised on 09th Dec 15, again got an confirmation from you to collect the product from me, hence once again called souq.com but no one came to collect g. I am holding this used product since 06th Dec 15 to collect from me. with return slip I am very disappointed with this response from souq.com. Kindly arrange to take action on this seller. Also kindly help to replace this product as such as possible. your help is highly appreciated Regards, H. Sukesh

Hs
Dec 12, 2015

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