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Souq.com / infinix zero battery problem

AlSulai, Saudi Arabia
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I purchased Infinix Zero in Souq.com few months ago. I was facing the battery problem in that mobile. So I given for repair. called your customer care on and make request for returned order to repair battery problem under warranty. Delivery boy came and picked up the mobile .I didn't receive any update even after 30 days.so again I call to your customer care and asked about status the CC person said to me as will update within 24 hours No body called from souq.com side Next day I was call to their CC & service executive update me "we credit your amount ALREADY " to concern bank. till now I did not receive amount.I didn't ask for refund till now.No body inform me as this mobile cannot repair. this is worst service from souq.com. I never seen like this in my life

Mo
Dec 10, 2015

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