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Souq.com / delivery of ordered items

1 F-05, China Cluster, International City , Dubai, Al Warsan, United Arab Emirates

I have ordered around 5 items Order No#[protected] in Souq on 23rd NOV and the delivery has been assured on 27th NOV. I didn't get the shipment till today. As per the tracking details, the delivery date is still showing as 27th Nov.
I have raised the complaint before Ticket Received - [#[protected]] but further there is no response.
Please do deliver the iteams on time as we are ordering the iteams for our day to day uses not for future .

Ji
Dec 1, 2018

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