Menu
Souq.com

Souq.com review: cheat 138

A
Author of the review
6:12 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear riza,

Thanks for your response. After almost 20 days I got the tablet. Most important thing that I feel that its like mental threat to order somthing through online website. First customer has to beg for the delivery and now what I get its like waste of money.
I got defective item. This is what I got through online shopping.
This time I will not call to your customer many times to beg because I already faced so much difficulty in so many days. Only requesting you once to collect your item & refund my money at same time pleaseeeeeee...

So I hope that you will understand my concern & will take the neccessary step.

Regards
A. Siddiqui

Update by A.Siddiqui
Jul 15, 2012 11:16 pm EDT

Really their service is very bad. i ordered one tablet on 4th July & made the online payment... still awaiting for delivery. After making so many calls they picked the phone & given the excuse that they have some problem with supplier & somthing happening with supervisor in warehouse... Really unprofessional response from them... i am just trying to confirm what is process to make the complaint in Economic Department.

Update by A.Siddiqui
Aug 06, 2012 11:33 pm EDT

They returned back the Defective Item & assured me to refund the money
BUT STILL AWAITING MY REFUND...
UNNESSARLY BLOCKED MY CREDIT CARD MONEY FOR MORE THAN ONE MONTH.

Update by A.Siddiqui
Aug 22, 2012 11:05 pm EDT

Dear Riza/Francia
Greetings Of The Day & Happy Eid !
Hope everything is welll at your side. As i had mentioned in my last mail
that i got the chinese Laptop charger instead of Acer Charger which was
showing in your product details... after almost a month that chinese
charger has shown its true colour. Its smelling & m worried that it can
harm my laptop. Now my work has stuck due to this.So kindly you arrange the
replacement of the charger ASAP.
Looking for your quick response.
Regards
Siddiqui

Update by A.Siddiqui
Aug 27, 2012 4:28 am EDT

SOUQ.COM WHY NO RESPONSE !
WHY CUSTOMER CARE NOT RESPONDING ?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

138 comments
A
A
Ali Akhtar
, US
Dec 18, 2023 10:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to file a complain about the bad services of Amazon and not delivering my product but they have charged me.

Amazon is not delivering and not refunding my money.

I have emailed them on ofm.amazon.ae a lot of times but no response from them.

Contact ([protected])

alisaleemakhter@gmail.com

Ali Butt (Amazon Account name)

View 0 more photos
M
M
Majid Ali
, US
Feb 26, 2019 10:55 am EST

Received counterfeit product from www.souq.com against Order: [protected]. Souq team @ [protected] asked to request for refund but will not exchange, even product is still available online.

B
B
Belachew C
, US
Jun 20, 2018 5:11 pm EDT

Souq is cheating!
I purchased Samsung Galaxy Note 8 on souq.com on June 6, 2018. I didn't receive the item on the projected delivery day (June 9, 2018). However, on the tracking it says "delivered". I filed complaint online and received auto reply saying they will get back to me soon. However, I did three complaints and two escalations but no body reply me. Even I made three phone calls, and no one is willing to resolve the matter. I regretted to do purchase on souq.

Kindly, can someone advise me on how to file a legal action against such matters. Shall I go to police or law office?

Looking forward for your valuable advice.

R
R
rico del rosario
, US
Mar 03, 2018 8:42 am EST

Souq.com are very unprofessional they just playing in time of refund the defective item i almost calling for 2 1/2 months and i return na innjoo phone last december 30, but last February 8, 2018. they said that they declined aramex tracking [protected]. very annoying i almost recharge card for calling almost 120.s.r. just to follow up the item for cost 499 s.r. until now no action they just telling lie within 24 or 48 hours but still the same. i will not recommend to buy mobile phone fulfilled by souq ever.

D
D
Deep Ocean Kumar
, US
Dec 25, 2017 3:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Souq Team,
I trusted you guys & planned to buy a 20 inch display Monitor, the order was delivered which was fulfilled by souq.
The box had a warning notice mentioning that " product not suitable for Indian Electrical standards" seeing that warning notice printed on the box, i never opened the box & requested souq to pick them back, very next day the guy picked & issued a receipt with QR code. even after a week there was no response from souq, later when called they informed that the product received/collected was in damaged condition which i dont agree.
I feel Souq is cheating me. i would like to take up this case seriously & lodge complaint with Dubai police.
all i want is refund of money & justice.
Kumar

M
M
Mahmood91
, AE
Sep 18, 2017 7:16 am EDT

My Hp laptop experience hasn't been good either. Selling when you don't have in stock. I had to call and wake them up. And the laptop doesn't have a warranty written, i.e. if the above people comments are right my thousands will be instantly wasted. . Not happy with the delivery service as well.

D
D
dany thomas
, US
Jan 11, 2017 9:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

i am dany thomas.As registered mobile number is [protected].i bought a phone microsoft 950 xl from souq.com. Order was placed on november 6.after a month the phone got a complaint that it was restarting always.so i requested for a waranty claim. the courier took the phone.and i got the phone repaired at january 3.when i checked the phone i was really shocked that its front camera was not working.So i called the souq.com.The customer service they told me that i didnt say about the camera problem.But how can i suppose to say camera complaint because my phone was getting off all the time.The service centre should have checked evry thing.and the customer service took the phone from me the second time for repairing my phone.it was on january 9.
i came for visiting visa.i will be going back at january 25.i am always calling the customer service asking to get my phone as soon as possible. but they are saying about there policies that it will take 14 working days. but i will be going at january 25. please do the necessary requirements.i am attaching what all i have got email from souq
thank you

View 0 more photos
D
D
dany thomas
, US
Jan 04, 2017 8:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ORDER ID : [protected]
ITEM ID : [protected]

I CAN SAY THIS IS MY FIRST BAD EXPERIENCE .I BOUGHT THIS PHONE MICROSOFT 950 XL AT NOVEMBER I USED IT FOR FOR MONTH.THEN IT HAD A COMPLAINT THAT IT WAS TURNING OFF AND ON.SO I CONTACTED THE SOUQ CUSTOMER CARE.THEY TOLD ME THAT THE COURIER SERVICE WILL BE TAKING MY PHONE WITHIN 4 DAYS.AS THEY SAID THEY TOOK THE PHONE AND I GOT THE PHONE AFTER REPAIRED AT JANUARY.WHEN I CHECKED MY PHONE I CAME TO KNOW THAT THE PHONE’S REAR CAMERA(FRONT CAMERA) WAS NOT WORKING.AND NOW I AM CLAIMING FOR THE SECOND WARRANTY. I NEVER EXPECTED THIS FROM SOUQ. I HOPE I WILL GET MY PHONE REPAIRED. I CAME FOR VISIT VISA I WILL BE GOING BACK AT JANUARY 25.

A
A
Anand Ballav
, AE
Aug 23, 2016 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear customer - Be aware before buying .. Souq.com do not have any commitment and even you dont know the product will come to you even though you paid entire payment in advance. BETTER TO AVOID TO BUY FROM SOUQ.COM.

A
A
Anusha Dissanayake
, US
Apr 29, 2016 11:56 pm EDT

I ordered Havaianas/flipflops from Souq. all wrong Sizes were sent, now i have to wait for the refund,
also i have to make sure the packed boxes are not damaged,
this is false advertising, misleading, if you don't have the correct sizes you don't just send any size, also the different colours,
i will make a complaint to fair trade practice/authority .

M
M
MichaelKolanda.
, US
Apr 09, 2016 5:46 pm EDT

I urge everyone who is wise enough to stay away from this excuse of a company. I ordered an Hp Computer on March 27th and Souq kept me waiting for 10 DAYS! only to tell me that the seller has cancelled the order. This is just one example why Souq is not to be trusted at all. They are run my money hungry staff who have no regard for customers!

S
S
Shijotj
, EG
Mar 30, 2016 11:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased item from Souq.com Egypt. When I receive, it was broken and the same day I return back.My order number is [protected]. Till the item not rerun back to me . Also when I call to customers care they are always telling 48h. After that no response. I am going to consumers care for the complaint. The same thing happened for my friend also.

S
S
Sherry Rawat
, US
Mar 12, 2016 2:04 pm EST

If you can track my orders you will find that I have items that I sent back because it's a wrong item and the worst part they send me a broken item. It means these people are not checking the items before sending it to the costumers. If you could please please please and please check it first before sending so it won't bother us anymore! I want a fast action and feedback regarding this.

S
S
sharafu dheen
, US
Dec 30, 2015 5:56 am EST

I have purchases, Samsund duos, after two days its stopped working. I wonder about this, I given to Samsung dealer they are saying its fake. I checked with IMEI number with Samson they declared its fake.

View 0 more photos
H
H
Harshad Sayed
, US
Nov 29, 2015 5:37 am EST

Hii... i placed an order for 5 perfumes via souq.com Order# [protected]
I received a message today morning that my shipment will be delivered to me today. I was Happy as this was On-time. But this happiness was short-lived as next thing i come to know is that the online status shows Delvered! I never received my shipment. when i called up the call centre, the representative mentions that, I guess sir, this order was received by some one else. HOW ABSURD! how can you give it to someone, and you have never contacted me ! I need my shipment by today or i need my full money back!

M
M
Mohammadmm
, US
Nov 28, 2015 8:04 am EST

Hi,
Avoid Souq.com
Agree with all of you. They are just a rip off. When you want to list an item on souq.com it takes them weeks to accept the listing and unfortunately if it happens that you have done any mistake in the listing you won't be able to edit the listing you have to delete it and create a new listing and wait for some other weeks for it to be live again. I have listed an item on souq.com and have used their scam promotion campaign( which is just a rip off please everyone avoid it) and came to know that I have made a mistake in the listing and I am unable to edit it. Thus this makes their campaign useless for me. I have asked them to be able to reuse my remaining quota but their rio off excuse is that you shouldn't have made any mistake an the remaining unused quotas just got burned. Please avoid them they are just a waste of time money and energy. Worst custom service ever!

S
S
SOUQ seller
, AE
Nov 20, 2015 11:37 pm EST

@ AnuEnya, The collection of your shipments are done by Q-Express and it is a courier division of SOUQ itself. It means, they are not taking undue advantage of partnership. I would recommend you to make a friendly relationship with the picking guy. May be you can tip him often than shouting at them. They are paid only very low and working under stressful condition of corporate management of SOUQ. A little favour to them will make huge difference in delivering your stuffs faster.

C
C
carlop73
, AE
Oct 04, 2015 8:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I bought the i pad
Apple iPad 2 Tablet (9.7 Inch, 64 GB, WiFi 3G, White), I got the unit late, when I oped the box the unit is full of scratches and its not 64GB it only 32GB, Be careful when you buy stuff from souq.

View 0 more photos
R
R
Reviewer12427
,
Sep 05, 2015 10:05 am EDT

Souq.com censors the negative product reviews.
Souq.com sells refurbished item as if they were new.

A
A
AnuEnya
, AE
Sep 09, 2015 11:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a seller on Souq.com. Everytime an item is sold I have to beg these guys to come and collect the shipment from me. Everytime they delay collection by 5-6 days and finally I have to bear the brunt in the name of 'late shipment'. This time they crossed the limits. I called them up 30 times yesterday to confirm pickup and no one turns up. Today I got a shock when i saw 'Items not ready for shipment' under my tracking number. These people are frauds and they go to any extent to mentally harass their customers. They are only taking undue advantage of the souq.com partnership

B
B
Bilal143plk
, SA
Jun 25, 2015 1:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have same problems. am buying innjoo i2s after one month flash and speaker is not working. too much time am make complaint and call center reply today..today..today..today..today..today..today... but still am waiting for refund. Nxt time am not trust online shoping.

View 0 more photos
A
A
Arif A.Khalek
, SA
Jun 15, 2015 3:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Salam Alaykum
It is surprising about SOUQ.COM refund policy.
Please listen, my name is ARIF ABDUL KHALEK. I was returned 2pcs defective Innjoo note E mobile set in February 2015 and up to this date 15 June 2015 they did not refund my money. I made lot of online complain but, no any result (Repeated complain number#2634975 and reference aramex shipment number is [protected])..Only Allah knows when it will be refunded to my wallet.
Last week I received a Innjoo smart watch without the back cover... when I made complain they sent me return airway bill It means I have to wait more 3 or 4 months for refunding. In same shipment I received 1pc Innjoo i2s which right side's metal strip broken also missing...
I am requesting to SOUQ-SAUDI authority to review these type of complain otherwise, no one will be interested to purchase anything from SOUQ.COM.

I am sorry to share this truth with complain number and aramex shipment tracking number in this site because, I am really upset by SOUQ behave in refunding in warranty issue. (It likes when our money will go to their wallet, they think?).

M
M
Muhammad raz
, AE
Jun 15, 2015 1:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi this is Muhammad i ordered samsung gear #[protected] when it delevered to me. next day i applied to return it because of connecting issue. courier collected that shipment and now after 8 days i have called to souq for refund customer service told me seller said shipment is damage this is totally wrong i want to report that seller because i retured thats shipment in original condition safe n sound. If i damaged i will never return that seller is blameing me wrong look in this matter ASAP... My id is mskraza@hotmail.com a regular customer of souq this is not the way to treat customer ...i want my refund and follow back on this problem

R
R
Raghavan Krishnan
, IN
May 19, 2015 12:25 am EDT

Souq.com is a fraud company. Last month i bought versase oud and bvlgari perfumes and both turned out to be fake. I called them within 5 minutes of getting the parcel and their response and customer service was very bad. Inspite of writing many complaints to them, they closed the file without any redressal. I think they knowingly peddle fake items and do not respond when we complain. I wonder how uae authorities who are otherwise strict with ipr violation and fake goods allow souq.com to flourish in this manner cheating innocent customers. Dubai is known to be a shoppers paradise and the authorities should clamp upon companies like souq.com for encouraging fake goods. I lost aed 400 / - due to this fraud company.

R
R
Raghavan Krishnan
, IN
May 19, 2015 12:25 am EDT

Souq.com is a fraud company. During april 2015 i bought versase oud and bvlgari perfumes and both turned out to be fake. I called them within 5 minutes of getting the parcel and their response and customer service was very bad. Inspite of writing many complaints to them, they closed the file without any redressal. I think they knowingly peddle fake items and do not respond when we complain. I wonder how uae authorities who are otherwise strict with ipr violation and fake goods allow souq.com to flourish in this manner cheating innocent customers. Dubai is known to be a shoppers paradise and the authorities should clamp upon companies like souq.com for encouraging fake goods. I lost aed 400 / - due to this fraud company.

G
G
gayasullah
, AE
May 18, 2015 2:11 am EDT

my order ID [protected] for Lenovo G5070 Laptop (Intel Core i5, 15.6 Inch, 1 TB, 6 GB, 2 GB VGA, Windows 8, Black) I got this laptop but no 2 GB VGA card in the system, souq.com is a very big cheater, I want to complain to Economic department of Dubai. or U.A.E
souq.com check my order replace my laptop or return my money or add 2 GB VGA graphics card to my system, otherwise I will complaint to ecomomic department that you people are fraud.

V
V
victordxb
, AE
Apr 03, 2015 6:05 pm EDT

I bought a posture support from a seller called usa.market. They were fake mades. I made a complain and highligted this on item review, they rejected my review and said it is not a review it is a complain.

Such smart people they have over there

K
K
Katiyar
, AE
Mar 16, 2015 8:35 am EDT

I had purchased one laptop from Souq.com (Order No. [protected]) on 19-Aug-2014. Specification was slightly different from what they had shown on their website. Hence, as per Souq’s 3 days return policy, I requested for return, just next day of delivery. I ordered another laptop from souq after paying again (thought that souq is a reputed company and would honor its return policy).
First of all, they took almost one month to collect the laptop even after calling several times (almost 7 times). After collection the laptop, I didn’t receive refund for even one month. When I called souq.com, they said, laptop is not received by seller. Then, I gave all AWB nos. and they checked several times and finally agreed, that laptop was received.
Still I didn’t receive refund after 7 months. I called many times and filed complains through their website. They said that payment is done to seller by mistake and they are trying to contact seller.
Since, last seven months, they are providing same reply on several phone calls and emails. All the times, when I call, they say that their person will come back and they never call again and even doesn’t reply to the emails now.
Three months back, I discussed with one senior person Mr. Abdul Raafey (critical Complain Dept). He registered the complain as critical (Ticket no: 1522257) but after 3months, souq is not able to solve their critical complain.
I had bought many things earlier through souq.com but first time when its time to return, they are not respecting their own policy of return. I have wasted too much time in last seven months for calling and mailing souq.com, but they don’t even care about customers.
This is really very disappointing service. Request you all to think twice before purchasing souq.com.
I am planning to go to consumer court now. If anybody wants to join me (as I have seen on websites many people suffering through souq), please contact me through email at pankajkatiyar21@gmail.com.
Thanks.

M
M
Meddo
, EG
Jan 21, 2015 4:44 pm EST

It't the worest website for online purchasing
Firstly, i ordered a mouse, and cancel the order without telling me brcause the seller increase the price, however the confirmation mail arrived with the first price.
Then right now they delayed around 13 days and cancel again half of the order

R
R
Rachae
, AE
Dec 03, 2014 12:49 pm EST

I am so angry i am a seller on souq.com and i have taken the utmost pride in making sure that AS SOON as somebody orders a product i take it upon myself to drop and deliver it to aramex THE SAME DAY so the customer does not wait!
I make sure the items are wrapped in 2 - 3 layers of bubble wrap and take extra precaution with my products. So far 4 of my products have been returned to me as they are DAMAGED SEVERELY to the point they can not be resold and i am being charged 20 dhs in return shipping fees ?

This is getting ridiculous i have contacted souq.com who advised me to contact THEIR courier company ( yes they advised THEIR customer to contact THEIR courier ) and make a complaint against them ? Upon doing this aramex told me they have NOTHING to do with this and why are souq.com sending me to them ? I am being pushed back and forth and no one is willing to help prevent this from happening! I was also told by their escalation team that there is NOTHING they can do regarding this . We have NO PROTECTION as sellers on this site yet they charge us HUGE amounts of money to advertise there ? How is this fair and where can i make a formal complaint against them? In 1 month i have received back 4 products all damaged and now at a 200dhs cost loss and no one can help me to prevent any future losses !

Very very disappointed each and every time i have contacted the customer service i get promised a call from their management team and to date i have received ONE call from a manager who seemed not interested AT ALL and advised i contact their courier.

N
N
Nazar jubail 1
, US
Nov 30, 2014 9:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

MY Name is Nazar I have been placed two orders one for tablet another one for iceberg men perfume and paid the both amount through credit card 344+ 150 sr then once I check my account it was showing my second order is out of stock and the amount was appearing on my available balance suddenly I called soup. Com customer service to ask about this order then the guy suddenly cancelled my previous order with out asking me now I'm waiting for my both paiment

N
N
Nazar Jubail
, US
Nov 29, 2014 10:11 am EST

I have placed an order on souq .com for Injoo tablets and paid the full amount of 344 Sr via Credit card and also ihave another purchase for Iceberg+ Oud perfume Total worth 150 SR including shipping cost was also paid by the same then once i check for the updates it was missing and the account summary was 150 Sr on Available balance for this reason i had called to The Worst souq customer service the this guy cancelled my injoo tablet order himsef now No Money No Stuff

A
A
Asjad Khan
, AE
Nov 12, 2014 4:20 pm EST

hello Souq.com Concerns,

I would like to complaint, It was my first experience that i bought one product some days before, on date of 23-Oct-2014 i bought samsung tab T-310, it was working fine, i did not see any damages or complains in start of days, but today i have seen that its LED screen blurring/display problem, like there are some lines shown on screen & display is not clear, i reset its factory settings & try to reset it, but still same situation, , please do the needful at your earliest & give me the right n & correct way how can i claim this product ., because i really needful it for my own common usage.i am sending you some screen shots of screen & sending you some genuine record of purchase.

waiting of your reply.
Asjad Khan
asjadkhan54@gmail.com

Do the needful at your earliest, i trust on you during buy this purchase so please don't brake your trust...! & contact me ASAP.

N
N
Nadeer K
, AE
Oct 20, 2014 2:50 am EDT

I ordered Hp laptop and made payment through online. They delivered entirely different model hp laptop than what I ordered and the price also less. Then I logged a complaint with souq. Now its been more than a week but no response yet.

K
K
kion
, AE
Oct 12, 2014 1:31 am EDT

hi,
i haven't got ma order till now. i called Qexpress costumer care on Wednesday 10th 2014.one of the agent said the order will be delivered on Saturday 10th 2014 bt they didn't. i tried to call them again but no response. Again i tried to call them next day for several times still no response. what happened to the order? i am really very unhappy about it. i have ordered many times before but never faced this kind of situation.

P
P
ponzi scheme souq
, AE
Sep 27, 2014 8:49 am EDT

what do
you expect when the CEO Ronaldo mouchawar doesn't care about customers and only revenue and maxmize fake items sales until they can sell the company off. It is him who is a cheater and the whole business

C
C
Customer KSA
, SA
Sep 16, 2014 1:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I always faces the problem with delivery guys. This time its too much, with management. OK I understand that I should be available to collect my parcel, but when I request to pick up from depot, they says no you cannot. and when i missed the driver my order say on the list its refused. Come on management get some fresh air. Further, in one transaction you block my COD option.

Dear Management, I take that an insult and if my Order #[protected] is not delivered and my COD is not released in next few days. Ill escalate the matter to your higher management.

And yeah, Kindly train your deliver boys to be polite over the phone. And for GOD SAKE ATLEAST GIVE THEM ONE HOUR TUTION TO SPEAK IN ENGLISH.

a vary kind regards,

I
I
ismai
, AE
Sep 13, 2014 6:47 am EDT

I would not recommend anyone to buy from souq.com AT ANY COST. i bought surface pro 3 and i could use only for a day and it got stuck in the boot loop and i havnt been able to use. i'm told now that there is no warranty. they sell an item only 300 dirhams less and tell u there is no warranty. they are cheaters, frauds and dont care about its customers after getting the money. on another account, i was supposed to get a refund for another item and havent gotten anything even though it's been two months.

K
K
KathUAE
, AE
Sep 10, 2014 1:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I believe this is not only souq.com's fault but also the seller. In souq.com, there are different sellers selling stuffs like dod_UAE and others. It's like souq.com is the mall and inside the mall has shops and boutiques. So I recommend you guys to check the seller's ratings and comments before deciding to buy the item from them.
I have 3 successful transactions with dod_UAE powered by souq.com and It's flawless. Though I pay cash on delivery to insure they deliver right away to get the payment. HAHA

F
F
farhin
, AE
Aug 16, 2014 3:54 am EDT

Souq have the worst services in UAE it is only the brand name with bad services. And not only once I have experienced the shopping through this website for more than 2 times for mobile samsung s5 & for HP laptop as well. Both the times I have faced different issues with them.

Instead of this I have started using diferent portals for shopping the newly launched esybuy.com for electronics, namshi.com for apparel etc. are giving a quality services & best rates as compare to souq.

My recommendations to you is to use esybuy.com, namshi.com, jadapada etc. & not the brand just for useless purpose.

Learn how the rating is calculated

Write a review File a complaint

Souq.com contacts

Phone number
Website
Category
Trending companies

Most discussed Souq.com complaints

cheat
1
(opinions to this review)