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The good, the bad, and the ugly - discover what customers are saying about Soulful Encounters

Welcome to our customer reviews and complaints page for Soulful Encounters. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Soulful Encounters.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Soulful Encounters's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Soulful Encounters, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Soulful Encounters. Your feedback is an important part of our community and will help others make informed decisions.

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1:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Soulful Encounters Owner too involved in personal lives

When I first joined the website, I thought it was wonderful. Almost immediately, however, I started seeing some disturbing trends. The owner and developer of the site initially seems like a warm and genuine person and then you discover that she works behind the scenes in some pretty manipulative ways, even turning members against one another in order to keep "control" or run people off that she deems unsuitable. There is a mixture of mentally and physically disabled people on the site which would seem like a grand thing until you try and have an adult conversation on the chat page. The radio is a great idea but ... Ms Maxwell becomes so involved personally with the members that she has been known to interfere with their lives even after they leave the site. One or two members have even considered filing suits for slander. Conversations and personal information are not at all secure. Non-members can actually contact Ms Maxwell and complain about a members behavior in the "real world". Amazing. Oh well. A really good idea gone bad. How sad.

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Joseph Holt
, US
Mar 08, 2023 2:49 pm EST

Are you serious?

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lovelyangel2017
, US
Apr 14, 2017 5:49 pm EDT

I agree with you dixie west I was a former member of the site as well and I was bullied and she claimed she cared about all of her members I highly doubtful if you ask me if she did than she wouldn't do this. first off she shouldn't be in their personal business in the first place or tell those people whom they should date because that's just wrong because I had to leave because of members of the site treated me poorly and she didn't believe me at first she thought I was making it up than she treated my friend poorly as well.

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RichG1972
, US
Apr 14, 2017 5:54 pm EDT

Me being the friend in question

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Werewolf
, US
Jan 08, 2016 12:44 pm EST

I totally agree with you Dixiewest. I was dating someone and Louise had a problem with her so she threatened to kick me out if I didn't break up with her (this woman I was dating is a kind-hearted decent person. Louise will go as far as lying about someone and totally defaming their character behind their backs to other members. At one point, I wanted to sue her for criminal defamation for what she said about me. She knows that many disabled people like myself are more vulnerable so she takes advantage of their weaknesses and uses it against them. I've even talked to both my psychologist and psychiatrist (both of whom know far more about disabilities and mental health than Louise does) and both said that Soulful Encouters is a hostile environment for cyber bullying and should be shut down.

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8:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Soulful Encounters Rude and unprofessional towards their members

Soulful Encounters (www.soulfulencounters.com and www.soulfulencountersradio.com) is an online dating web site based in London, Ontario Canada that was specifically for the disabled and is both free and charges people depending on their membership. They have members all over the world. They mention that they not only provide dating and counseling services by professional therapists, clergy and advocates. They also have an online radio station run by several members who are DJs. I am a former member and their conduct towards helping the certain member is totally unprofessional. Gossip, arguing and threatening members continuously occurs on there, and the owner gets way too personal when it comes to handling problems, and has even interfered with my personal problems after I left the site. Totally rude people and how they treat some of their members is outright hypocritical! I will never com back to this site again and I strongly suggest anyone who wants to register should rethink after reading this complaint. Soulful Encounters is strongly NOT recommended!

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Nick Dorshorst
, US
Mar 19, 2017 11:18 pm EDT

I have been a member at Soulful Encounters for almost 2 years now. I have never seen the owner gang up on anyone, or encourage others to do so. I have seen her try to keep the peace, when a user gets out of hand, and most will take it in stride and alter their behavior.

Some of the members have cognitive challenges and so they may get upset easily, and the own, and many of the members, try their best to talk them down. The owner takes special care to try to protect those, especially women, who might be easily attacked and abused. She tries to keep the place clean and respectful. I think the owner is doing a great thing with this site, and if you are disabled, you get in free, after a voice call from the owner, to make sure you are who you say, and not a scammer or other predator. I have been on both disabled and regular dating sites, and this is by far the safest and tamest of sites. It is not a meat market and if you are looking for just a hookup, there are many other sites that would fit your style. The own tries to keep an environment that encourages relationships and friendships. There are dating successes and there are many friendship successes. While nothing is perfect, I think this site is as close as you will ever get to a respectful dating site.

I am a DJ on the site, and i know many of the other DJs and they are all respectful to the members and try their best to help members, if asked. The owner has a great heart and pays for this site, mostly out of her own pocket. She does not press people to donate, though there is an option on the site to do so, and I think that is more than reasonable.

So, please ignore the negative comments and give the site a try. The owner gains nothing financially by you giving it a try, since it is free for disabled members. If you decide it isn't for you, then you are not out anything and can go on your way. But, if it does turn out to help you, then you are much richer for it.

Thanks for your time spent reading this comment. I hope to see you on WWW.SOULFULENCOUNTERS.COM and tune in to listen to the radio at WWW.SOULFULENCOUNTERSRADIO.COM. We have live DJ's most nights from 8 to midnight Eastern time, and some other times as well. A schedule is posted on the radio site. when there isn't a DJ, there is an automatic DJ playing music as well.

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jasonparker
, US
Nov 16, 2016 3:24 pm EST

call me [protected]

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jasonparker
, US
Nov 16, 2016 3:23 pm EST

CALL ME JASON I JUST NEED ONE MORE CHANCE [protected]

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Drew85
, US
Jan 08, 2016 8:25 pm EST

And yes this is Werewolf 85. Soulful Encounters is a cyber bullying ring and completely contradicts the purpose of helping the disabled. Louise and all her cronies are a bunch of bullies. I know numerous people who also quit because Louise would spew gossip and talk negatively about others then encourage her favorite members of gaining up on them and subjecting them to abuse and humiliation. That's not helping people; that's bullying and defamation. I hope the authorities intervene and shut this site down.

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Drew85
, US
Jan 08, 2016 8:17 pm EST

Walker, you obviously have me mistaken for someone else because I never once used any profanity in there and I quit the site; I was never banned. And unlike you, I was always respectful of others (yes I remember you). I was constantly bullied by several members and Louise always encouraged people to gain up on others that she disagreed with even the slightest wee bit. Several people made inappropriate advances towards me and when I complained to Louise, she instead threatened me. Most of the people in the chatroom are rude and abusive and subject decent like us to abuse and humiliation. I wanted to sue this site for defamation. This is all cyber bullying at its finest and I'm glad that I left. I never want to return to this site again! Shame on everyone who goes along with Louise on her bullying escapades.

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Werewolf
, US
Jan 08, 2016 12:33 pm EST

To further make my point, another person has a complaint on this site stating that Louise may seem genuine but in fact starts stuff behind their backs and makes people turn against one another and even goes as far as talking negative things about people even after they left. I myself was so disgusted that I wanted to file a lawsuit against her for slander. She's a bully!

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Werewolf
, US
Jan 08, 2016 12:22 pm EST

You people must have me mixed up for another person because never once did I ever used profanity in there nor not once did anything that was inappropriate so you're obviously mistaking me for someone else. I don't even use profanity outside in real life either. Louise kept on meddling in my personal relationship with someone that I know and even threatened to kick me out if I continued my relationship with this one girl (who by the way is a very kind hearted and decent person). Louise is overbearing, unprofessional and treats disabled people like they're children with no ability to make their own decisions. I have even talked to several psychologists, my own family about this site and even they say that it is not healthy. It's a hostile environment in there which is why I decided to quit out of disgust. And several other people who I know also left in disgust. I think Louise knows what weaknesses people have especially those with disabilities, takes advantage of them and likes being in power over them. She's a bully!

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GladGal
Swift Current, CA
Jun 12, 2015 4:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a member of Soulful Encounters for a very long time. I do not agree with any of the complaints here. I have known the owner/operator of Soulful Encounters Mrs. L Maxwell for many years and she bends over backwards to help her members any way possible. Yes, there are rules and there should be rules as any site will have rules and protocols of usage of which are stated in the terms and conditions. Soulful Encounters is a safe place because Mrs. Maxwell diligently goes through a policy to ensure the members are protected. I also am a dj for the soulfulencounters radio site and I am eternally grateful for this opportunity. Anyone thinking of joining need not pay attention to the complaints posted here because there is always 3 sides to the story . The truth is that Mrs. Maxwell gives her members many chances before having to take the step to remove a member as I know for a fact that removing a member for breach of the terms and conditions is heart breaking for her.
Sincerely,
Sharon aka GladGal (a very happy member at Soulful Encounters)

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CarlaHean
Corona, US
Apr 27, 2015 4:32 am EDT

the more I think about it all the complaints must be true...

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CarlaHean
Corona, US
Apr 26, 2015 11:05 am EDT

makes me wonder why all the complaints sound familiar if their wasnt truth to it?

ComplaintsBoard
J
8:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Soulful Encounters Unprofessional and rude towards their members

Soulful Encounters (www.soulfulencounters.com and www.soulfulencountersradio.com) is an online dating web site based in London, Ontario Canada that was specifically for the disabled and is both free and charges people depending on their membership. They mention that they not only provide dating and counseling services by professional therapists, clergy and advocates. They also have an online radio station run by several members who are DJs. I am a former member and their conduct towards helping the certain member is totally unprofessional. Gossip, arguing and threatening members continuously occurs on there, and the owner gets way too personal when it comes to handling problems, and has even interfered with my personal problems after I left the site. Totally rude people and how they treat some of their members is outright hypocritical! I will never com back to this site again and I strongly suggest anyone who wants to register should rethink after reading this complaint. Soulful Encounters is strongly NOT recommended!

Read full review of Soulful Encounters and 6 comments
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HappyHeart
London, CA
Feb 21, 2013 11:09 pm EST

Your best friend could not get on the site because she did not put the numbers she had behind her username..This was explained to her after a lot of emails asking why she was locked out. She then realized that this was not the case and has been coming in and having fun with us. The fee is optional...You can give a valid phone number to get in too. This wipes out the scammers from Africa pretending to be Americans working there and then they start to ask for money.. It is for the protection of the members. Most people get on by telephone verification. And members will tell you how safe they feel on this site.

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keshazel
, US
Feb 21, 2013 10:31 pm EST

Soulful Encounters has been around now for over 6 years with many satisfied members. Members are deleted for using foul sexually explicit language or for being disrepectful to other members. Everyone is given a warning before being removed. This is not a typical website. It is a very supportive place for people with all kinds of disabilities who have been hounded, harassed and bullied in other places. Louise works tirelessly to support this site with her own time and money. She intends no ill will towards anyone. The complaints are just sour grapes from bitter people who have nothing better to do than blame other people for the poor choices that go them banned from the site. Come find out for yourself. Membership is free and you will get a warm greeting from the Founder herself.

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tropicaleyes
, US
Oct 28, 2012 9:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My bestfriend who has hunnington's disease was deleted from soulful encounters after less than 24 hours on the website. You have to pay a verification fee of $ 5.00 to get on the website. I think this site won't do well, if they keep deleting good people for doing absolutely nothing on this website.

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Gimpydog
Fremont, US
Jul 28, 2012 6:37 pm EDT

I' ve been with Soulful Encounters and Louise Maxwell nearly from the beginning. Regrettably it's impossible to be all things to all people. Most members understand that to be an open forum in which all are welcome there must be a flexibility to be respectful while at the same time being open to fun and flirtatious banter. Sadly some people for whatever reason can't quite grasp that their emotions aren't shared by the entire population of the planet earth. Soulful Encounters is a wonderful site open to all that insist all have fun within the broad parameters of good taste. Several members have caused massive damage to good and harmonious conversation. Before someone is removed from Soulful Encounters they are given several offers of help to curb self destructive behavior. The fact that someone started a bash site speaks volumes to how some spend their time. Sadly there is little to be done to repair a broken bitter personality. Soulful Encounters is a safe bet for anyone that is able to function in a normal environment as well as those too disable to mingle. It's a God Send and home to so many wonderful people; thousands actually. Don't believe me, join today and decide for yourself.
Gimpydog

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tomkumaton
Deltona, US
Feb 05, 2012 7:15 am EST

i am also a former member and i too was VERY disappointed with the goings on. louise maxwell deleted me due to what another member said. and has yet to give me a valid reason why and on several occasions i have requested that along with a few choice words due to my being wronged. i will never go back and would advise anyone against it.

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bayegirl
usa, US
Oct 23, 2011 12:24 am EDT

Hello Dear
My name is Mariam and i am looking for honest partner if you are interesting please just mail me back through my email address (mariammbaye40@yahoo.co.uk )so we can know each other and from there i will send my picture to you thanks and have a nice day!
Mariam.

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