Soufeel Jewellery
reviews and complaints

I have contacted soufeel on a number occasions with no reply I placed my order on 29th noveneber and have still not recived it I have also had no reply what so ever!
My order number is
[protected]

My address is
73 moorcroft road
M230np

On the website it says overall I should of recived my order within 11 days I subited a complaint ticket on there website 3 times and each time being told I would recive a reply within 48 hours.. I have yet to receive any reply!

I am extremely dsgusted with the service
This was suppose to be my 3 year old daughters Christmas present to give to her dad.!

I ordered this product in November and after 2 weeks of waiting for it to be sent i contacted ye only to be told that it had to be remade, i then told ye that this was a gift from my 11 yr old son for his dad who he saved to pay for my item is in transit since 13 Dec its now 23rd Dec i was promised it would be here on time for xmas but its not going to be im disgusted no one is replying to me only get automated reply to emails i have rang you twice no one there i have left messages no one rings back so i have to tell my devastated son that he cannot give the gift he chose and paid for to his dad on christmas day I will never ever ever buy another thing from ye and i promise i will make sure people know about your scam

I have reached out multiple times. I ordered 12-9-18 my money was taken 12-11-18. I have YET to receive my package, an email saying the shipment was sent or a TRACKING NUMBER! I have called multiple times, left multiple messages and now I am MAD! Give me my items w/ expedition or a FULL REFUND! NO.[protected] my number is(616) 291-2555 email Briah.[protected]@gmail.com.

Briah Hight

OrderNumder #[protected] A purchase was made on November 23 by my daughter as a birthday gift to me and it makes no sense my order has not arrived yet. I have reached out to customer support by phone and writing and no responses this is very bad business and very unprofessional, I will not recommend you or ever do business with you again...Very unhappy customer😡😡😡

One star ha there isn't an option for zero stars? Warning stop don't shop with soulfeel jewelry unless you want to wait three weeks for your items. I purchased a ring and watch from here and my order still says processing a whole week later. It says 3-5 business days and still say processing not shipped not delivered but processing. When you call the supervisor is extremely rude and does nothing to help you out or apologize for the inconvenience. I would definitely not recommend anyone shopping on this website. Go to jewlr or another engraved place like in the mall.

I ordered a product on September 27th paid for 3-5 days shipping it is now October 25th 2018 and I found out that for the order to be collected I need to pay more money at customs to get the item I've paid for thru soufeel. I have been in contact with soufeel for almost 2 weeks no one has helped and I have requested a full refund many times and continued to be ignored. Soufeel. has stolen my monies and is a fake company.

Hello, I have ordered something 3 weeks ago and paid extra for delievery between 5-8 working days. It still hasn't came and I haven't had a response from the team. This is unacceptable as I need it next week for a funeral present. I am furious as I paid 12 pound extra so it came on time and no one is responding, I either want my item to arrive before Friday 12 October or a full refund as this is a gift that's needed for then. I have spent 68 pound on this so it's not something cheap. I'll be looking forward to a response as soon as possible.

I made a return and can't get my money back. I can't get anyone on the phone to talk about this problem. I've sent several emails and this problem is not being resolved. I have all paperwork, tracking numbers, emails and sku#s for each charm I returned. I will not stop till I get my money back. I will report to B.B. B and other place I can't till this problem is resolved and an apology is made. Sincerely, Doreen Wieck [protected]

I ordered a necklace that says "jet" 4 days ago & haven't gotten an email confirming my transaction. It charged my phone but never notified me about anything. I clicked the "track my order" & put in my email but it says an order using that address doesn't exist. I'm worried & I hope this isn't a scam. It made me fill out a survey so I did. It even said the purchase went through & finished completely but it never sent me an email. I DMed the company on Instagram & they said to get with customer service so I hope this can be resolved.

I place my order on 17 July 2018 to purchase Unisex Couple Custom Photo Watch 40mm/1.57in Diameter Case, order no: #[protected]
and payment made. As according to the order statement, item will be shipped in 8-10 business day. No initiative from your company to have courtesy to inform customer that item delivery is delayed because you guys are remaking it. When I track my order it is still under processing! not even been shipped out (today is 2 weeks after order is placed) I demand for an explanation and this is not acceptable at all!

I brought a necklace two weeks ago that's said "Sergeline" on it and I never got it, I called and called, and you guys kept on saying leave a message which I did and my girl's birthday was yesterday I couldn't give her what she wanted. So I need to know when I am going to receive the stuff that I paid for because I need to give it to my girl by Monday

I ordered a gold personalized name necklace on may 14th 2018 and it is now June 2nd 2018. I was informed my order would be here in 10-15 days but it still has not came in. If I do not get my order in the next five days I want a refund for my money. I am very disappointed with your company. If I do not get my item or money back I will file a report to have your company shut down. Thank you.

Hi,
I bought some earrings yesterday 3/28/18 and received an email that I didn't finish my order that I should go back and complete my order. I was also given 5% off if I complete the order. I went back and completed the order but won't let me use my 5% off. I just checked my bank account and realized that both others went through. I need you to cancel one order and apply my 5% off one the order. Thank you. My name is Regina Opara. Email [protected]@yahoo.com

I placed my order over 2 weeks ago now for mother's day and it still hasn't come. I haven't had a confirmation email about it and when I type in my email address to track it is says there is nothing to track but you have taken the money out of my bank for it so the order must have gone threw. Also when I try logging in to my account it says that my account has been disabled which is strange.
Could you please let me know where it is or refund me as I'm very upset because this was a present for my mum.

I ordered a necklace 2 months ago and I still have not received it ! I'm very upset and I want my money back NOW ! Order # [protected] my phone number is([protected]. Email: [protected]@icloud.com I want my refund NOW ! I have been waiting too long. And I have been calling everyday ! The phone recording says call between 9am-6pm and I call EVERYDAY between those times and the recording still says "no one is Available to take my call"

hi, i purchased these 2 items in october:
https://www.soufeel.com/love-mom-rose-gold-charm-925-sterling-silver.html

https://www.soufeel.com/exclusive-925-sterling-silver-basic-bracelet.html

but unfortunately, 2 months after buying them, i started to feel really disappointed with the quality of both products, and here's why:
1)the color of the small hearts dangling from the charm turned to a rusty silver color
2) the chain attached to the charm opened, which i realized when the charm fell off (but i still have it)
3) the lock of the bracelet turned to a rusty color as well.

both products are supposed to be silver, which shouldn't change colors, as well as the price of both products should imply that they are of an excellent quality (which they aren't). I now feel like i had paid a great amount for a fake product.

I bought a charm and oxidized and it also does not have the 925 stamp that is related to silver. I'm not happy with this charm and I think it needs to be replaced. I thought youre company was a serious one but from what I see I'm wrong. How is that my friend has the same charm and it's alright and with the stamp on and mine oxidized? I'm hoping you take this very serious otherwise I'll talk with all my frinds and make them not to but from you anymore.

I ordered a personalised charm on 9th Jan 2018. Order number- [protected]

The delivery estimate was 3-8 working days. It has more than exceeded this timescale. I have still not recieved my item. I have checked tracking its saying order recieved 15th Jan 2018. It is now 24th Jan 2018 and I have still not recieved it or any explanation as to why delivery has taken so long.
I ordered this item well before it was due to be gifted just to avoid something like this happening, which now it seems more & more likely that this will not arrive by Friday 26th Jan 2018. I have tried all avenues to make contact and yet I have recieved no reply.

I have been trying to speak to someone for over a week. I am very frustrated that after numerous fb message and emails no one has bothered to assist me.

I ordered the produce tbe funds have been taken and i have reveived no confirmation or tracking number. It needs to be here soon and it is appearing that it wont. Address is 1 grantham walk nn189bw

I contacted you yesterday, Nov.7th, 2017 at the time I couldn't figure out how to put the safety Chain on the bracelet I'd ordered. I have resolved that issue. I apologize for that. But after I assembled the bracelet, charms and chain I realized there is a stone missing from the safety Chain. My order # is3010575978. I placed the order on Oct.15th . I received it on Oct. 26th. I never really looked at the product until yesterday. Since I had ordered as a gift for my daughter's baby shower to be held this weekend. I would like to return this item SKY # GSF014B. The Crystal safety chain. And replace it with the lines knit safety chain.SKU GSFIOOI. Since this is a gift I don't want to worry about another missing stone I would greatly appreciate hearing from you. I wanted my daughter to have this before the baby shower, but now am hoping to get it resolved before the birth of the baby.

Sincerely,
Evon Williams

[protected]