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Soufeel Jewellery

Posted: Jul 17, 2017 by    

been waiting now five months for refund for jewellery returned

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Not known, United Kingdom
Ordered three charms and two bracelets, one bracelet was the free gift I understood that and actually told them in one of my many e.mails I have sent. I kept the charms and returned the bracelet along with the free gift.
The order number is 3020172904 and have paid £87.95p Received e.mail asking if £33.95 would be acceptable. Returned e.mail saying yes that was fine. Received another e.mail on 10th April saying they would refund me, but that I hadn't confirmed the £33.95. I sent confirmation again. On 7th June received a form to fill in even though I had already filled in the same form once, but I did as I was asked. On 8th June another e.mail arrived telling me (which I already knew of course and had discussed) that one of the bracelets was a free gift. Would I confirm this and then I could have my refund. Please help! Mavis Dawson
Complaint comments Comments (0) Complaint country United Kingdom Complaint category Jewelry & Watches

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Soufeel Jewellery Logo Soufeel Jewellery
Customer Care Service
Unit 3 Lake Farm House Allington Lane
Eastleigh
England, Hampshire
United Kingdom - SO507DD
+1 844 294 7875
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