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SONY W55 camera / poor customer care

1 Sri Lanka Review updated:

Hi im a sony customer from sri lanka. i have bought a sony W55 digital camera from colombo international air port (11 Jan 2008).on 13th July 2008 i have switched on the camera and it has stopped working with lens stucked with en error message "please turn off & on". so i took the camera to Siedles Pvt. Limited 150 / 3 Ward Place, Colombo 7, Sri Lanka because its still under warranty. at the sales point they have look at the camera and said it has been dropped and there won’t be any warranty for that by showing small scratch on the camera panel. I told them it has not been dropped and please send this to the engineering department. They demand me to accept that the camera has been dropped otherwise they cannot help. please tell how can i accept as that it has been dropped when it is not.and how the customer care people say that it has been dropped without investigating properly. finally they asked me to sign the job card by commenting that " customer doesn’t
know how the camera has damaged". Siedles Pvt. Limited sucks and they even don’t know what is the meaning of customer care. I have bought a Sony camera because of the excellent brand name of the company. but these people have ruined all your good name. And i must say it has not been dropped and please put a qualified technician and let him analyse the equipment. service centre manager told me by experience he knows that lanse stucks becaus ecamera has been dropped and that im lying if he is right then no problems but if he is wrong try to understand the feeling of the customer. at least he must be kind enough to listen to customer and give a reasonable answer, if he told me that we will send the camera to the engineering department and after analyzing we will tell you then it is fair.But they have demanded me to accept that the camera has been dropped and damage has caused by it. They have tried some how to breach the conditions of the warranty and let me pay for the dam
age.please help.

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Comments

  • Th
      24th of Feb, 2009
    0 Votes

    I am also face to this problem in last week. they told all of these to me. and they told they not cover international warranty. they don't know the meaning of customer care
    they always try to reject it that is very bad thing

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