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Sony India / Complaint in respect of defect in goods / deficiency in service and pray for redressal

1 Kolkata, India

I purchased a SONY 42W700B - 42” LED from Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata - 700019, for Rs. 64900.00 on 08.05.2014 along with a set of TATA SKY for Rs. 2000.00 but I did not receive money receipt / cash memo of TATA SKY for Rs. 1500.00 out of Rs. 2000.00 as yet. On 10.06.2014, Mr. Somnath introduced himself as a service man of SONY INDIA Pvt. Ltd., met me and said that he came here for installation of SONY LED. Mr. Somnath opened the sealed packet of SONY LED and did not install the same due to shortage of parts and informed the affairs to the Service Center of SONY INDIA Pvt. Ltd. I saw a few open packets of SONY LED parts in the hand of Mr. Somnath. I tried to find if any parts inside the packets and found no desirable parts.
On 15.06.2014, I met manager of the Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata – 700019 and stated the affairs / defect / deficiency of my SONY LED mentioned above and requested him to supply a fresh SONY LED or refund Rs. 64900.00 with interest as early as possible. On hearing, the manager told me that he would not help me in this matter and advised me to contact with the SONY INDIA Pvt. Ltd., A-31, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110044 for remedy.
I wrote a letter dt 30.06.2014 to the SONY INDIA Pvt. Ltd., but no reply has yet been received from the said company. I feel it is a case for cheating.
So I have requested to issue an order for refund of Rs. 64900 along with interest from 08.05.2014 (date of purchase).
It may be mentioned here that I decided to purchase the same for the purpose of World Football game.
I hereby declare that the facts stated in the representation are true to the best of my knowledge, belief and that the complaint is not pending before any court of law.
Thanking You,
L B Chaudhuri
96, K. K. Roy Chowdhury Road,
Kolkata - 700008.
(M) +91-[protected]

Note: Defective Sony LED 42W700B from Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata - 700019, vide Invoice No. BB/SA/1415/01236 dt 08.05.2014, VAT No. [protected] and Phone no. +91-(033)- [protected]/[protected], Call Centre: +91-(033)- [protected].

Sony India

Lb
Oct 20, 2014

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