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2.6 533 Reviews

Sony Complaints Summary

221 Resolved
312 Unresolved
Our verdict: Dealing with Sony, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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D
5:21 am EDT

Sony Worst Customer Service

Recently I went to BestBuy to purhcase a SONY Vaio latop. After looking up the model and its price online, I figured I could go to the store and buy it. This piece was suggested by my friends who bought the laptop the same day for 350$.

When I swang by the laptop section and asked one of the reps to show me a piece and that I was interested in it, he asked me to wait at the customer service center; puzzled as to why is he asking me to wait at the customer service center and not handing me the laptop, I followed him to CS center. They made me wait for about 15 minutes while the rep and few other BB reps were having a conversation. Finally he had brought me a piece and when he rang it, the product showed up as 599.99$. Once again puzzled I asked the rep that one of my friends had bought it for 350$ just an hour back. The rep told me "You will have to talk to my manager about that", I figured there was something fishy here. I believe store managers are supposed to be courteous and address the buyers questions in a honest and well mannered way. But to be very frank, his mannerism was nothing close to it. Being very disappointed (not for the price but his attitude), I left the store thinking of the way I was humiliated in a store that had a good reputation among many.

Later that day I called my friends to ask about their experience at BB when they went to purchase the same product, couple of them got it for the same price 350$ and when when my colleagues dropped in with my friend who had already purchased one, it was the same manager who said "SORRY, we are not going to sell you this product, as you are accompanying a person who already bought this product... It may be the second piece for him... Its just one per head"... Does this sound like "U are accompanying a minor to the store... U may not purchase liquor... U may feed it to the minor". Finally after a bitter arguement with the manager they had to leave the store without the buy. If I knew all this before going to the store I wouldnt have wasted my time and embarrased myself.

I think BB at this location needs a revamp of their CS and educate their reps how to treat and talk to a customer. I am not saying they should treat you like RICHE RICH but atleast humanly by being a little polite and courteous. Hope I am not being too unrealistic in my ask.

THINGS I'M STILL PUZZLED ABOUT
1. Why was I asked to wait at CS Centet instead of handing me the piece at the laptop section?
2. What could have been the conversation with the reps while I was waiting at the CS center?
3. All 3 of us having a bad experience are Asians, is this Racism? I have not experienced this in another BB.
4. Are reps in BB given training and are they certified in customer service?
5. Can the price of products change every hour at stores?

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shilwil
South Amboy, US
Jun 17, 2016 5:11 am EDT

I had got a good deal of sony vaio laptop on blackfriday. I ordered the item. After some time, got a mail from newegg that the item is not in stock and will provide you the laptop in the same price if it comes back in stock with higher price.

When the item came back in stock, I called up customer service. They said they will not be able to honor the blackfriday deal and kept arguing and started giving discount on the original price. They said they will work on it and call me within a week. I didnt get a single call from them. I again called back and they said the item is not in stock. We may give you the laptop in the same price when it will come back n stock. After a week or so, I saw it back in stock. Called customer care, (who were not at all good listeners), I was evry time repeated the same story to every CS representative and they did not give me a valid reason for not provding the same deal even if I have their mail stating that they will give me the lappy in the same price.

Very bad experience...will not ever shop again from them...dishonest ppl...dont keep their promises...

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Sony Internet is a Rip Off
Rockwall, US
Jun 17, 2016 5:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid for a Sony Vaio Laptop on 3/25/13. As of today, 4/8/13, I have not received my laptop although the money for the laptop has been debited from my account. I have spoken with customer service everyday for the past week and they can not tell me when my laptop will be shipped. I have tried to cancel my order and they will not refund my money. If any one out there can help me with my situation please do. I am at my wit's end.

SonyListens
SonyListens
Fort Myers, US
Jun 17, 2016 5:11 am EDT

Good afternoon Sony Internet is a Rip Off,

I'm Pat Kennedy with the Sony Support USA Team.

I'm sorry you are not happy with the customer service you received when you contacted Sony regarding your Vaio order.

Please e-mail sonylsitens@am.sony.com and refer to Event ID# E57384189.

Please include your contact information, mailing address and your Sales Order number.

I assure you myself or one of my team members will get back to you with a response ASAP.

Thank you...

Newegg_Support
Newegg_Support
City of Industry, US
Jun 17, 2016 5:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear shilwil,

We sincerely apologize for any inconvenience caused by this latest promotion. Due to insufficient stock and overwhelming demand, not all orders were able to be processed a this time. No company is perfect, but we pride ourselves in fixing mistakes. The service you've described is unacceptable.

At your earliest convenience, please contact Joshua at [protected] ext 25092 or joshua.l.key@newegg.com so we can assist you appropriately.

Thank You,
Newegg.com

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d b
,
Jul 09, 2008 8:00 pm EDT

YOU NOW KNOW WHY MANY PEOPLE ARE TIRED OF BEST BUY AND THEIR DEVIOUS BUSINESS PRACTICES. THEY ARE ONLY INTERESTED IN A HIGH COMMISSION SALE AND THEN AFTER YOU BUY SOMETHING YOUR STUCK WITH IT AFTER TH SHORT FOURTEEN DAY RETURN POLICY.
ON A POSITIVE NOTE, YOU SHOULD BE GLAD YOU DID NOT BUY THE SONY LAPTOP. THE REASON I AM ON LINE NOW IS TO WARN AS MANY PEOPLE AS POSSIBLE ABOUT THEM.
I HAVE ALWAYS PURCHASED SONY PRODUCTS BUT MY NEW COMPUTER IS A NIGHTMARE. I HAVE OWNED IT FOR 6 MONTHS AND STILL CANNOT CONNECT TO THE INTERNET.
BEST BUY SAYS THERE IS NOTHING WRONG WITH IT AND I HAVE BEEN ON THE PHONE WITH SONY FOR HOURS TRYING TO FIND THE PROBLEM AND THEY SAY THEY DO'N'T KNOW WHAT IT IS AND WILL NOT AGREE TO REPLACE THE COMPUTER UNLESS BEST BUY AGREES TO DO IT. SO ROUND AND ROUND WE GO AND NO ONE WILL ACCEPT RESPONSIBILITY FOR MY LEMON OF A COMPUTER THAT COST OVER 1, 200 DOLLARS.
SO DO YOUR RESEARCH BEFOR BUYING AND STAY AWAY FROM BEST BUY.

ComplaintsBoard
H
7:49 am EDT

Sony Customer Service Not Responsive

I bought Sony Ericcson piece last year (Aug, 07). The piece use to regularly under perform under the big brand name. A month ago, RSI (mother board) of the cell phone was damaged automatically and the cell was submitted to the respective service center, since the cell was still in warranty period. No updates are provided by service center on the issue. Everytime on approaching the response given is that the Big Brand Company is short of Mother Board Chips, which seems to be fake and disrespectful for the Brand performance. More on the issue the response from service center to escalate the issue was not entertained. Niether a target date nor updates of the status for the grievance is provided. More on the issue feedback given is that company is under performing now a days and is short of providing service to customer with target time. I think this is matter of big shame to the Brand spreading a negative mindset among valueable customers. I therefore request to please contact the Authorised Service Center located in Mulund West (Mumbai) for solving/escalating the issue and to avoid the escalation of the same to Customer Grievance Court (International Consumer Rights Protection Council- ICRPC )

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9:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Tripod Release Plate

SONY TRIPOD owners. Just a money saving tip so you don't get taken by Sony. If you are replacing a release plate on your Sony tripod, DON'T BUY IT from Sony.
I called the company, and was told a replacement plate for my $99 tripod is $29.99
plus a heafty shipping cost. The SAME plate under the VELBON BRAND cost me
$5.50 from B&H Photo .(Others list up to $12 as the highest price)
My complaint is that Sony would not tell me the model number of the part and insisted that this is their price. I did a website search and discovered that Sony buys this part as well. So, do your homework before you go directly to the manufacturer (seller!) and keep the profit for yourself.

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2:12 am EDT

Sony not able to browse internet

my name is boss.i am having an airtel sim card with the phone number -[protected].i had subscribed to airtel online and airtel live.but i am not able to browse internet.i received manual internet settings from the customer care.i had contacted customer care more than 15 times telling my problem.they made me to change internet settings more than 5 times.still the problem is not solved.anyhow iam able to download some pictures from the net.but iam not able to download videos.and i am not able to acess yahoo and gmail.i had already subscribed to yahoo.when ever i tries to acess these websites my gprs connection loses automatically.i am losing my money for subscription and i am not able to acess the services offered by airtel.customer care peoples are also not responding properly.they are behaving like they are giving some thing freely.i am able to acess internet and all the services using another airtel sim cards.if the things works in the same manner we customers will lose our trust in airtel.

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7:09 am EDT

Sony Alibaba is to blame

We recently made a purchase through Alibaba for two Sony Bravia TV's, of course the payment was made done through all the right channels and facilitated by Alibaba who guaranteed insurance of up to $10, 000. Naturally we felt covered and confident that Alibaba would facilitate the deal.

My complaint lies with alibaba and not with the con artist who ripped me off. how can this website act as a facilitator, promise cover of up to $10 000 then when the trouble hits the fan, claim that they had nothing to do with the deal nor did they gurantee anything. this website should not have the right to advertise buyers and sellers especially sellers who post false adverts, when buyers enter the arena and wish to start transacting, the seller steals the money and Alibaba accept no responsibility. to me that is outragious and teh real scam artists are Alibaba.

my advice, stay away from them all together. we have all teh corospndence from ourselves and the buyer and Alibaba, and are willing to share with anyone who wishes to se it.

Regards
Michael

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jb1988
, PK
Nov 18, 2010 12:17 pm EST

We are making a unique forum where those who have been scammed by Alibaba, GlobalSources, Made-in-China can submit a complain. Apart form that this forum provides free of cost reports, how-tos and a definitive guide to those who are new in the sourcing business. To make this happen we need your assistance. This forum is an initiative taken by the people who have been scammed by these Chinese sites. Please contact us hujelabs[at]gmail.com with a subject "I was scammed".

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VitaliyKVS
, UA
Mar 02, 2010 5:52 am EST

There is a good site on which there is constantly an updating of bases of swindlers to whom interestingly look there already more than 7500 swindlers and administrators constantly fill up base antiscammers.net

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M
11:02 pm EDT

Sony Indiatimes Shopping Cheater

Dear Sir,

I had placed an order on 19th March' 2008 for a Sony Digital Camera No.S730, through Indiatimes shopping by Telephone . The Reference No. is. GC1903084205 Executive Mr.Anil Anand. I have paid the entire amount including the shipping cost, which totalled to Rs. 7, 699/-, at the time of placing the order through Visa Credit Card Standard Chartered Bank. The FT no. for the same is [protected]. However, even after 17 days of placing the order, neither have I received the product, nor do I have any update on the status. All my emails to indiatimes were left unresponded, except two. I somehow managed to get their Delhi contact no. ([protected]) . After at least a hundred of calls they gives me only Intract No.564542, I managed to speak to one of the executives named Mr.Anil, Mr.Vipin, Mr.Sanju, Mr.Ashok, I asked her to refund my money as they did not deliver me the product. She said that she will talk to the concerned department and do the needful. She also assured to call me back with the update, but she never called back. Now, whenever I try to reach her, I'm transferred to a phone extension which just keeps ringing or gets terminated. I even tried speaking to their head, Mr. Anil, but I could not reach him either. I must have made at least 10-20 calls today itself, but I never got to speak to Mr.Anil or Mr.Sanju. Each time I call, it's an STD call for me, and I'm wasting my money in making calls to Indiatimes Delhi Office. I have lost my peace of mind and have sleepless nights. I request you to kindly help me to get my money back from Indiatimes Shopping.

Thanks and Regards

SUNIL GOEL
C-295, VIVEK VIHAR,
DELHI-110095
MOB-[protected]/[protected]

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srikanth thatikonda
, IN
Sep 09, 2009 8:57 am EDT

Hi Sunil I am T.Srikanth iam also facing a similar issue with those guys, i had ordered Nokia 5800 mobile phone of 17000 Rs but i had recieved the damaged piece so i had asked for the cancellation but they are not listening to my words and going on sending the same defective piece ..

Iam unable to solve the issue, is your proble solved if solved can you suggest me the way how it get solved so that it will be useful to me..

Thank you in advance..

Please mail me to my email id : sri_chinn1987@yahoo.com

ComplaintsBoard
G
5:03 am EDT

Sony Unjustified and unreasonable acts Done By the manufacturers / service providers

Dear Sir

This is to inform you that I had purchase a Sony Ericson Mobile Model No. K790i EMEI No. [protected] from Hot spot, Faridabad vide bill F/1138 book no. 23 dt. 01.10.07. After one month from the date of purchase I was facing Hanging problems in my set and Network shown not reachable. I had given my set to Sony Ericsson service center Address : Aditi Electronics Shops, 147, 1st Floor, Shubham Tower Neelam Bata Road, Faridabad Ph. 4035746, Haryana (India) for repair, after 2 days they had return back and given me the assurance that I will never face this type of problem again. When I had check my set in service centre I found that my mobile set is not ok. I told to them but they had not tried to understand my problem. I had taken my set from service centre without giving receiving.

Due to me business busyness I was not able to give my Mobile set to service centre. Again I had given my Mobile set to service centre for repair

Now I was also facing lot problems again in my set i.e. Joystick, Mick / Speaker phone, Blue tooth not working properly as well as the previous problem Hanging problems and Network shown not reachable again. I had given my set to Service centre on dt. 17.03.2008 they had forward my mobile set to Delhi office for repair. But they had not given me the time when they will give back my mobile set. Thereafter I paid several visits to them followed by phone calls but they are not giving any head After long chase on dt. 29.03.08 my mobile set is return back from Delhi office after repair. Now my mobile set condition is same nothing has improved, but one more problem has accrue i.e while opening the camera flap. Camera is not open. And service centre people told me and try to convince that mobile set is ok. I have to bring back me mobile set. I had refused to bring and given request to change me mobile set which is under warranty period.

I had purchase the Sony Ericsson multimedia mobile for the use of my business. After one month from the date of purchase I am facing lot problems in my mobile set. I am losing my business due to network and other problems. I had purchase the Sony Ericsson on there brand name good quality, better services, etc. but Aditi Electronics - Sony Ericsson service centre had forgot the thumb rule service provider. As on date I am not satisfied with my mobile set. You are requested to please change my mobile set. I will be very thankful to you.

I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S Adity Electronics so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.

With best regards

Gurpreet Singh
+91-[protected]

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lucky tebogo kopanye
,
Dec 01, 2008 2:39 am EST

GOOD MORNING!

I AM VERY SAD TO SAY THAT IM REALY DISAPPOINTED WITH SONNY ERICSSON. I HAVE BEEN USING SONY ERICSSON FROM ericsson 200/300 series, and never encountered any problems with ERICSSONS PHONES, UNTILL I BOUGHT THE K810i.

I BOUGHT THE PHONE JANUARY 2008, ITS NOT EVEN A FULL YEAR BUT THE PHONE IS ALREADY DAMAGED, IT WONT CHARGE NOR SWITCH ON.

THE PHONE HAS BEEN GIVING ME CHARGING PROBLEMS, JAMMING AND LOOSING DATA.

I HAVE SETUP A GROUP PETITION FOR PEOPLE EXPERIENCED PROBLEMS WITH THE PHONE.ITS AMAZING HOW BIG THE RESPONCE WAS, WELL I AM ONE OF THE HUNDRED WHO IS COMING FOWARD TO COMPLAIN ABOUT THE PHONE.

I TRIED TAKING IT BACK TO THE SHOP BUT I DID NOT SUCCEED.

I WOULD LIKE TO KNOW.WHAT CAN SONY ERICSSON DO ABOUT A CLIENT WHO HAS BEEN A BIG SONY ERICSSON FAN, WHO BOUGHT A SONY ERICSSON PHONE THAT DID NOT EVEN LAST A YEAR?

AND WHAT GUARANTEE DOES SONY ERICSSON GIVE THAT OTHER MODELS THAT CAME AFTER THE K810i DO NOT GIVE SUCH PROBLEMS AND DO CERTAINLY LAST FOR YEARS?

KIND REGARDS
CONCERNED CLIENT
LUCKY TEBOGO KOPANYE
[protected]
kopanyelt@webmail.co.

ComplaintsBoard
M
6:04 am EST

Sony cmplaint for T250i

I purchased 1 pc. Sony Ericsson T250i cell phone (IMEI No. [protected]) from M/s Lucky Communication on 16/01/2008 for Rs. 3500 (Bill no. 00/941). After using it for sometime, It stopped working and I complained the same to the authorized service centre of Sony Ericsson (SURI TELICOM. MR. AMIT SHARMA, 454,West Guru Angad Nagar Gurdwara Road, Laxmi Nagar, Delhi-110051 Phone: 011-[protected], [protected]) on 17/01/2008 and deposited my handset With Box vide complaint ID SES08STL10417. On 17/01/2008, I phoned the concerned Service Center & Mr. AMIT SHARMA and he told me that the handset cannot be repaired and further they will replace the same with the new one as it is under warranty period. Subsequently, I deposited the phone accessories full box to them. They were supposed to give the replacement withing 10 to 15 days. Thereafter I paid several visits to them followed by phone calls but they are not giving any head. It is almost 24 days have passed.Mr. SHARMA has finally promised me to give the replacement on 16/02/2008 but again failed. To the most disgust, he is saying a stereotyped message " We cant say, whenever the Company will provide, we will give you the replacement".

I am a common consumer and facing a tremendous hardship due to such practice of the authorized service centre. I seek your kind intervention to get me the replacement and the compensation for the delay and the strict action against the authorized service centre, M/S SURI TELICOM (particularly the concerned officer Mr. AMIT SHARMA) so as to curb such unjustified and unreasonable acts of the manufacturers and service providers.

Consequences : I am without phone. Since I cannot afford to buy a further new handset, I had to take a handset from my friend and that too not on regular basis. I have a grocery shop and without phone, I have been incurring a huge monetary loss and my buyers are giving order to others as they cant
contact me over phone. I have to visit the authorized service centre during the office hours, as
result first I have to close my shop then I visit there.

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Claudia
,
Feb 19, 2008 10:51 am EST

Sony Ericsson sells defective phones and they do not care. I bought my daughter one about a year and a half ago and the phone started out fine and she loved how the phone should slide sideways then up to get to the keyboard (cool in her eyes... changable covers too, also it's a walkman. Soon after it started turning off when it wanted too, if she tried to answer a call it would hang up on the person and so on. Just a piece of junk. They gave us the same phone saying that one must have been defective, guess what, the second one was too. THEN when her cingular/ATT contract came up for an upgrade she wanted the new latest Sony phone. Slides up and you can jerk the phone to make it turn to the next song of whatever it's supposed to do. Not sure because that doesn't work and the phone is hanging up on her when she tries to answer it again and doesn't receive calls when she has full service. Cingular/ATT would only replace the phone since it's been under a year with the same phone but at this point I am so done with Sony Ericsson phones so after talking too many people about the dangers in her having this phone, god forbid she needs to make a call and it hangs up on her, the bottom line is they sent me to talk to sony themselves, and their warranty department didn't care either. Now that my daughter is 16 and driving by herself, I feel thats when a child really needs a reliable phone. I don't want it replaced for it to do the same thing again. BUT ATT/CINGULAR and SONY DO NOY CARE!

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rajendra soni
,
Feb 18, 2008 4:00 am EST

I had also purchased the similar phone in the current month of february 2008 also but the phone giving problme of switching off, hanging up frequently only after using 7-8 days. On complaining about the problem to the seller, they have diverted me to the Service Centre but they have not able to sort out the problems & ask me to deposit the phone for a day & then they will report back. I am having only one phone & hence i am not able to surrender the same.
While we are going to purchse the cellphone at Sony Ericsson Experience Shop, they are seems to be very cooperative but this is unfortunate part of such a big corporate sector line Sony Ericsson that they are not able to attend their customer satisfactorily.

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12:00 am EST

Sony Software update kills phone!

My Sony Ericsson W900i was working fine until I went and used Sony Ericsson's Update Service. Immediately after the update, which went through without a hitch, the phone function went dead. Tried a number of times using 4 different computers and the phone function remained dead. Checked with Sony Ericsson's hotline and was asked if I have read the disclaimer. Checked with the service center and was told I have to pay just for them to determine if it was their software giving problems. Wrote emails and received no helpful replies. Finally gave it up and got a Nokia N95 8G instead.

Warning to all Sony Ericsson cellphone users - use Sony Ericsson's update service at your own risk. Also, a new Sony Ericsson phone I got for my daughter (before my w900i problem came about) could not save appointments from day one. Did not bother to get it fixed since it will require going to the service center, queue up for over one hour, leave the phone with them for a few days, then queue another one hour when collecting. Too much hassle facing unfriendly customer service staff.

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Sony Refused to honor recall

I have a Sony Vaio computer that had a power problem consistent with a recall they published online. After speaking with numerous Sony reps and going through their troubleshooting steps, we confirmed the failure and could not fix it. We also confirmed that it fell within their recall. I was then forwarded to a specific phone number with very limited hours of availability (never when I was available). I called several times but could never reach anyone. The Sony reps I could reach during my hours of availability said they couldn't help me. I asked for email, fax or letter contact with the other department, but they refused to assist me. This went on for months and I contacted several consumer agencies to mediate a solution. Sony refused to accommodate any of them, and they are still refusing to honor their recall and fix my computer. They have been essentially playing games in order to dissuade me from getting this computer fixed under their recall. I used to be a loyal Sony customer, but I plan never to buy any Sony product again as a result of this situation (and the fact that their quality has gone down the tubes over the years). My letters to the corporate office of Sony were ignored. Sony obviously is not concerned about customer service.

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Forget Harvey Norman forever
Sydney Metro Area, AU
Jun 30, 2011 2:46 am EDT

Everything I buy from Harvey Norman is Faulty. I got a new computer...hard disc failed within the first three months. Took it in for repair, lost it for a week and therefore lost a lot of work. I've had it back one week and now the operating system has failed. One expects to buy a new computer and have it working properly for at least 12 months. I would never buy anything from Harvey Norman again. I now have to take it back in for repair and will lose it and more work for another week. They are disgusting.

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ELC2
Morrow, US
Mar 29, 2011 12:38 am EDT

My daughters Vaio hard drive crashed, and all of her school work was lost. She bought this computer in Sept of 2010, and crashed in Feb of 2011. She contacted Sony service and they were going to send out a technician to switch out the hard drive. He finally called to set up an appointment for that day! She couldn't do it, and he asked about Monday. She told him she was in class until after 1:30pm, and then he swore and said fine, monday at 2 and hung up on her.She told me what happened and how he was so rude to her. Today is monday, and he showed up at 12! When she came home from class with a friend (not to be alone in the house with a strange repair man), he phoned her (after 2) and she didn't recognize the number and didn't answer. She did call back and he told her he was out and she wasn't here and he was sending the parts back to sony. I called him and asked what happened and he lied and said the appointment was for 12 and she wasn't here. He then told me he tried to call her but "IF SHE WOULD ANSWER HER PHONE!" ETC. Then he told me he was doing her a favor. That sony told him to close out the ticket. After about the third time he said he was doing her a favor, I lost it and told him it was not a favor, it was his job! He also told me that he had taken pictures of our house! Now how creepy is that? When I called sony to complain, they asked what company did he work for? He did not state a company, but shouldn't sony know who they are sending out? So now we have to wait another 4-6 days for sony to set up an appointment. Meanwhile my complaint will just be attached to her service ticket, and I may not even get a call on it! I am going to take this further. Taking pictures of our house makes us feel violated, and now we are all uncomfortable.

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Trvkell
Cottonwood, Ca, US
Mar 29, 2011 1:49 am EDT

First off it sounds like the tech. was either a freak or just trying to prove he was at your house. I would personaly like to think it was him proving he was at your house. Yes big companies contract out minor repair's by placing the job on a board so then a smaller local company will take the job so Sony would be blind to who is comming out to your house. They could track it down and find out who it was if they wanted but were probly to lazy to do it.
I have a question for you; How did you come to know the hard-drive crashed? The reason I ask is sometimes it is simple as the MBR (Master Boot Reacord) missing and it can be very easly fixed. Also if your hard drive is bad you can recover the data and depending on the Sony's external ports you recover your own data so as not to loose the information. Most newer laptops have an external SATA ports to connect your old hard to with a SATA cable, maybe if the tech gets there he will do this for you. None the less you will need your old hard-drive if you want to save your data.

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12:00 am EST

Sony Faulty Product/Horrible Customer Care

Hello,

I am Nitin Sagar, a 23 year old software engineer living in Delhi.

Last month just prior to Diwali, I purchased a 60GB PS3 (with warranty). I wanted to get an Xbox 360 but I didn't want to get into the hassles of having to keep sending my gaming console for frequent repairs. Unfortunately that made me buy a PS3 and boy was that a bad decision.

A month later my PS3 stopped reading any discs. This suddenly happened when I was happily playing Resistance : Fall of Man. It just hung and then wouldn't acknowledge any disc put in it. This happened on 23rd December 2007 (right during the holiday season!)

I took it to the Lajpat Nagar service centre and thats when things got even worse.

First, they refused to take my set in because I did not bring the accessories. I had called up the customer care number atleast thrice before bringing in the unit and they did not mention anything about getting all the accessories along. After a minor heated argument, all throughout which I was saying I would get the accessories when I come to pick my system or they can just replace the console, they finally took in my PS3. On my way out I was told that the 60GB is not in stock and would take 10 days for replacement since it would need to come from Singapore. (Log Information number : [protected])

Then, on the 27th of December 2007 I got a call from the Lajpat Nagar service centre saying my PS3 was fixed. I drove 20 kms to reach there, only to find out that it was in the same state as before. Not a single game being tested by the workers there worked. I was called for no reason. I deposited the accessories I had brought along and left dejected. I wanted to fill a feedback form for the same but I was refused to be given one.

On 30th December 2007, I got a call from Sony India asking me from where I had purchased the unit to which I replied with all the information I knew. I was told I would be getting a call back in 1/2 an hour. I never got a call.

On 2nd January I called up the customer care number and I was told I would get a call back from the engineering staff to update me of my PS3 status. I never got a call.

On 3rd January, I called up again and spoke to Azhar who told me the same thing. I didn't get a call that day either.

On 4th January I spoke with Richa who again, told me the same thing, also adding that my system was repaired and it would be delivered to the Lajpat Nagar service centre by afternoon. I was supposed to get a call by noon which I didn't.

On 4th January, I called up the service centre again and spoke to Shefali who said that my unit would need to be replaced and it would take some 10-13 days. This was the 13th day since I had submitted my unit. I logged a complaint regarding the horrible handling of customers by Sony India (complaint number 2638651)

It seems no one has any clue what is happening with the PS3 and what to do with it.

This is the worst treatment I have ever faced as a consumer. I will make sure I never buy a Sony product ever again in my life. I will also make sure that word of the excellent Sony India customer care department gets around on sites such as www.gamingindians.com, www.theangrypixel.com and www.gameguru.in. I think the people at the Xbox forums should also know that they are getting the better end of the deal. It seems the Microsoft India staff knows how to handle their customers. Sony should take a cue from that.

I did not even get a reply of this mail and have lost all hope of getting my PS3 back in the near future.

An extremely disheartened Sony India customer,

Nitin Sagar

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ken wright
Dallas, US
Nov 24, 2014 10:50 pm EST
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I have been a long term playstation fan since they first started but now they have fallen tothe very bottom how sad i cant even play games on a gaming system i spend all my time waiting on updates last one took 24 hrs. When will you figure out a gaming system is supposed to play games you have cometely ruined my faith in playstation i have decided to get rid of my ps 2, and 3 and hopefully find a system where i can actually play games hope yoy can fix you problems before your no longer a factor in the gaming industry at all

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Evans,Connor,Gregory
Cunderdin, AU
Oct 04, 2013 3:27 am EDT

Hello PlayStation Network

I think that the way you are selling and pricing the PS4 is ###.You can't expect people to be able to buy a PS4 and PS4 online.It is ridiculous how you think you can make money by pricing it that high.They expect us to buy a PS4 for $549.00 dollars im saying that if you took the price down you would make more of a profit.So then everyone can afford one so please listen to my advice.

Yours Sincerely Consumer.

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joanhendry
Perth Metro Area, AU
Apr 20, 2011 5:14 am EDT

Had a ps3 for 18 months then screen went black. Sony refused to assist in repair as its out of warranty. Just read they've just passed 50 million consoles sold mark. Greedy ### and concerned very much with a financial position rather than assisting in providing a quality product. Last sony product I'll buy !

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paul blackshaw
Livingston, GB
Feb 18, 2011 12:33 am EST

i dont suppose any body at sony are interested in little boys dream of saving up his hard earned pocket moneyto buy his ps3.had it for exactly one1 year and guesswhat kapput, junk, .outright bloody disgrace... sony should be ashamed of themselves., disgraceful company.

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andremccy
Brighton, US
Sep 21, 2010 6:12 pm EDT
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This message is for sony and partly 4 everyone who has had problems with soney, I am a fiften year old boy. And do you know what i got for christmas? A playstation 3. Sony, wow, what can i say. Well first, your company sucks! People in this world pay $600 dollars for this stupid product you so call the best gaming system? You say quote on quote " ps3 does everything". Well if it does everyting why are there so many complaints? Now for the person who thought of making this ps3, the only thing you set most of us up for is dissapointment. How about since the ps3 does everything, get it and shove it up your own *** Because this systems sucks. And you suck. Now for the people who had problems with soney. I say that you all deserve a refund for all of your money. And how about we all get an xbox the next time. I dont care if a ps4, ps5, ps6, ps7, or ps8 comes out. It will still fail and will still be of no intrest to me. My mom doesnt work hard to get a piece of equipment that sucks! Now back to soney, why in the *** would you charge us 4 your mistakes? You knew that this would happen. Because there is no way in the world that as soon as everyone's warrenty runs out, they have problems with their ps3. We should not have to pay a dime for your mistakes, because you are to stupid to make a good product. Soney, you should be ashamed of yourselves, and i am ashamed for you. Out of all the other products you have made, you had to screw this one up big time. Maybe you wouldnt have as many complaints if you didnt charge us for your mistakes. I know this is a scheme which is why i wont be begging my mom to fix mines. because you all suck. i wouldnt allow my mom to send another penney to you all. Because you all arent anything but a bunch of hustlers. The economy is already bad. So why make it worse? And why am i paying a little over $50 dollars for 1 remote? I mean come on, you guys can lower the prices on that. And then when i got another remote which was a colored one, the buttons on it started to stick. and now i have a broke remote. And i can tell that this is also a defect because my cousins remote does the same thing. So to all those who are thinking about buying a colored ps3 remote, DON'T because you are wasting your money. I feel sorry for your company. Because by the time i get done posting comments on every website you are going to go DOWN! Others who are on your side wont be for long. Mostly because their ps3 is going to break, if it already hasnt. Unless you all change your warrenty, or stop charging us for your mistakes soon no one ill like you. Until then i will spread the word of how low down and awfull you guys are. So i hope everyone who goes on this site reads this...

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alfredo_lfc
rhyl, GB
Jun 19, 2010 6:34 am EDT

my PS3 was being stupid first it did not want read the disk . took it back to the place i bought it had to give it to Sony i had £40 pound downloaded content on it now I have a new warranty ps3 i dont have my content on the new ps3

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famv5
Langhorne, US
Mar 21, 2010 2:41 pm EDT

I live in the US and purchased a PS3 80GB in Jan of 2008. Within the first 10 days the unit stopped reading games and movies. Since it was still under warranty, we had to return it to Sony and then when we got it back it worked fine.

Until...December 2009. My kids just got a new Lego Indiana 2 played it once day and then we got the YLOD! Unbelievable!~ Sony quoted us $180 for the repair and I said no thank you. I found a guy local to me to fix it for $70! He did a great job, however, two days later the unit is no longer reading game or movies. :(

Meanwhile, our XBox has been working with NO problems for 6 years now.

I.AM.DONE.WITH.SONY.PRODUCTS! I want everyone to know that it's not just the 60GB that is known to have problems but the 80GB has problems, too.

If there is ever a class action on this, I will be right in line waiting to give my information.

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PS3 ADDICT JEN
Stockton Heath, GB
Mar 11, 2010 4:28 pm EST

we as sony customer shouldnt stand for this we pay for qualty where is it?
i also have a 80gb ps3 i also wish i bought the ex box, if you want sumone to hear your voice
IM ASKING FOR A RECALL ..RECALL FOR ALL THE BULKY PS3 not the slimline TO BE RECALLED AND ALL TO BE ISSUED WITH SLIMLINE
In my opinion i dont see why as valued customer we should be fooled into buying shoddy goods
Did you know that all the slimline ones dont over heat, dont have as many area and sre built for your money
i am, at no point advertising but asking you as a person to sign my pertition
ASKING PS3 TO RECALL.. AFTER I HAVE ENUF SIGNATURES IM TAKING THEM TO SONY AND IF THEY DNT LISTEN THEY WILL LOSE US ALL AS CUSTOMER

HAVE YOUR SAY, ttp://www.ipetitions.com/petition/recallsonyps3bulkymodel/

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Andy Smith
Grafton, AU
Feb 27, 2010 12:37 am EST

For those who live in NSW Australia, you should be aware of your rights. If your machine fails you are entitled to a pro rata refunds regardless of age up to three years. Contact your Fair Trading for more info. You can refuse a repair or replacement if you desire.

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TDWMAKER
Sand Springs, US
Feb 05, 2010 6:50 pm EST

WOW! I WISH I HAD FOUND THIS SITE BEFORE I PURCHASED MY PS3 CONSOLE IN JANUARY OF 2009. I PUT MY UNIT IN MY THEATER MAINLY FOR THE BLU-RAY. WE PROBLABLY HAVE PLAYED GAMES ON IT NO MORE THAN 10 TIMES, AND HAVE HAD LESS THAN 20 MOVIE NIGHTS. BUT TWO WEEKS AFTER THE WARRANTY EXPIRES, IT STOPS READING DISC. CALL THE SERVICE CENTER, THEY SENT A E-MAIL STATING THAT FOR A $150 PLUS $25 S & H, THEY WOULD REPAIR IT OF SEND A REFURBISHED REPLACEMENT. I THINK THE PRODUCT IS DEFECTIVE! BASED ON THE NUMBER OF SIMILAR COMPLAINTS, I THINK THERE SHOULD BE A CLASS ACTION SUIT AGAINST SONY, BUT I DON'T KNOW WHO TO CONTACT. WW

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Sony Mobile Instrument not working

I purchased mobile sony ericsson IMEI No:[protected] on 22/09/2007 from Mobile magic 51/8,9th Main, 4th cross, hanumanthanagar, bangalore - 560019, ph:080 [protected]

There is lot of problem in battery backup, message always displays no access (hutch service provider connection is alright), automatically switches off. It does not properly on.

this dealer says he is authorized sony ericsson dealer, but he is not good enough to show that he is authorized dealer. Almost he is cheated by taking the money, now he says i am not responsible and i cannot take for any kind of service.

What is the next step? should sony ericsson kind of company check the dealer creditworthiness, and their dearlership positiveness.

Srinath

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Sony Missing Disc

I bought a SONY Blue Ray Disc Player from IEI (Interstate Electronics Inc) in Hazlet. The box was supposed to contain a one Spider Man disc, but it did not. I called IEI, and they gave me SONY 800 number. When I went through 4 numbers from one to the other to find out there is no way you can find who you can talk to within SONY who can rectify the problem.

My advice:
- when you buy products from IEI, open the box in front of them and make sure the box contains all contents.
- Do NOT buy SONY products, if you can avoid. Service is horrible.

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Sony Worthless extended warranty!

A little over a year ago my wife and I purchased a Sony Handy Cam on the day before we were leaving for Disney World Orlando. The sales person insisted we purchase an extended warranty because the manufacturers warranty would not cover everything and because we were spending $700 on a camera, we agreed it was best to be covered. We used the camera on vacation and several other school events over the past year with no problem.Recently my wife got the camera out of the armoine where it is stored when not in use, only to find that it would not charge or power up. My wife called the store in Livonia where we purchased it and they recommended we bring the camera into the store, and thats what she did. After attempting to resolve the problem in the store it was decided that the camera would have to be shipped off to the warranty provider to be fixed. After several weeks my wife received a call from HHGregg in Livonia Ga., and was told that the extended warranty that we purchased... the same warranty that the sales person assured us would cover everything... would not cover the damages to our camera, because it had been determined that the camera had internal water damage, caused by owner abuse, which is not only impossible, but extremely insulting. After exhausting all attempts to resolve this with the store manager... who in my opinion wasn't very interested in helping me when I was at the store and would not even take my calls, cooperate customer relations... I'm not real sure what their job is, they just directed me back to the store manager... and the regional manager whom no one would give me a contact phone number to, I felt the only thing left to do was to file a formal complaint. Our previous experiences with HHGregg have been good, thats why we are so disappointed about this one. In the year and a half we have lived in Ga. all of our major appliances and electronics have been purchased from HHGregg approximately $10,000. Any assistance with this matter would be greatly appreciated due to the fact I cannot get any resolve from the store manager.

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Sony Repair needed PCB mother board for replacement

I have purchased Sony Ericsson mobile phone model: W 600 i in US and the same is not working last 2 yrs . When I come back to India I sent it for Repair with ICONET.Chennai.Adyar Brach who advise that the mobile require replacement of PCB Mother Board.
I have also paased message in website of Soney Ercsson and their service provider but nobody responded so far.

I loadging complaint is useless that's what I believe. If any can do anything , pl try to help me inthis regard.

Thanks

SK.SINGARAVELU
CHENNAI.INDIA
MOBILE: 91-[protected]

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Anil Kr Sharma
,
Jan 19, 2008 2:17 am EST

I have purchased the w580i mobile from the 30 day back from relicance retail shipra mall Delhi NCR region.But after 10 days my mobile phone software is not working .After that we have our phone to authorised servive centre.case id E3GUR:080108-0.

Still we are waiting for the reply from ur end.We can't expect such kind of service from the bandname.

Plz look in to it.

[protected]

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Sony TV DEAD

THE CTV WITH THE A/M MODEL I BOUGHT ABOUT 15 DAYS BACK BUT THE SAME STOPS WORKING. I SEEK REPLACEMENT OTHERISE I MOVE TO CONSUMER COURT.

SUDHIR MITTAL
[protected]

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biju.es
,
Jan 15, 2008 10:57 pm EST

I have one 29' sony ctv now im forget mod no.my complaint is when te tv powr on that time sound is ok bt not seen the picture.wht is the comp pls inform me as soon as posible.

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Sony Terrible experience!

I recently placed an order with a sony style representative from www.sonystyle.com. After placing the order I was contacted a few days later from the shipping company that they use and setup a delivery time for Thursday November 29th 11am-4pm. Someone has to be there to sign for it so I had to take the day off of work. I'm waiting all day for the TV and it never came. The shipping company finally called me to say that they had delays in NY and they would have to reschedule for the next day. So once again I had to take another day off of work to receive the TV. They said between 11am - 4pm again. Once again the TV never arrived and I called the shipping company and again they said they had delays and wouldn't be able to deliver the TV that day and would come the next day being Saturday. Finally it came on Saturday. After this took place I called Sony customer service to try to get a credit or something. After calling and speaking to 2 different supervisors that apparently were unable to connect me with anyone higher than them I got nothing accomplished but an apology. Meanwhile I work on commission at work and did not get paid for those 2 days. Sony refused to give me any credit at all and said if I wanted to return the TV i would have to pay for shipping. Its a lose lose with them. If there is anything further you think I can do please let me know.

Thanks,

Jonathan Mechlowe
880 Third Ave. 12th Floor
New York, NY 10022
direct: [protected]
toll free: [protected]
fax: [protected]

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cel01
2001 N. Adams St. #325, US
Dec 20, 2010 11:16 pm EST

I ordered several Playstation 3 games from Sony Style USA in December 2009. (My company - a Fortune 100 company - has discounts with Sony Style). I placed my order online with no problem and gave them a valid AMEX card (which I used for all my Christmas shopping in 2009 - primarily online shopping - with no issues). My games arrived promptly. ONE YEAR LATER I see an unusual charge on my AMEX bill from Sony. Since I just ordered a television for Christmas, I called to ask why two Sony charges - of different amounts - were on my AMEX bill. That's when I find out that Sony Style had a "software glitch" that "preventing charging" in 2009. So with absolutely no notification, my credit card was charged one year later. I get ad emails from Sony Style several times a week, yet they couldn't notify me that their software was so poor that they couldn't charge me for one year?

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constancew
borde, US
Sep 30, 2009 2:58 pm EDT

OH MY GOD. I think I have developed an ulcer dealing with this company...I'M NOT KIDDING. It is almost beyond comprehension how awful this company's customer service is. While the people are oh-so-nice to you, NOTHING THEY SAY GETS DONE WHATSOEVER. They lie and lie to you and tell you whatever you want to hear (just to get you off the phone with them). They are awful, I cancelled an order with them and have been waiting for a refund (not a small amount of money mind you), it's been way past the time it is supposed to take to credit my card and NOTHING. I call and call and keep being told "another 48 hours" and NOTHING. Each person I speak to promises "they are going to handle this situation personally" and send me an email update the next day and NOTHING. I seriously hope the entire Sony corporation burns down...I really hate them. I want my money back and I want to warn everyone else out there...PLEASE SPARE YOURSELF, do not order from this terrible company...you will regret it.

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makeitrightnow
, US
Feb 06, 2011 5:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a similar experience recently. I had originally purchased my PS3 from Sony Style in December 2009. About a year later I saw a charge on my credit card for about $32 from Sony Style. I even received an email from them saying that 'this charge had been delayed' when I made the original purchase. Then there was an email a few hours later saying that the amount in the previous email may not be what my credit will be charged! This is all BS! My credit card was charged the entire amount the first time in 2009. I challenged this transaction with my credit card company and got my money back. They are just asking to be sued!

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YAFET QUASHIE
Nashville, US
Nov 19, 2010 7:52 pm EST

Sony Style is really really doing a bad job when it comes to customer service and delivering the products in a timely matter
I have order a laptop that I am paying almost $2000.00 for . I placed my order on 10/24/10 and today 11/19/10 I have not received my product yet. Everytime I call the customer service center they have no clue on what is going with my order. Good luck speaking with supervisors they are always out or in a meeting. I wonder if the center we call is even located in the United States. They are wanting to give me $30.00 for the trouble when I paid close $2000.00. I told them that they can keep the $30.00 and improve their customer service with it. I own Sony camera, gaming systems, tv's and desktop I DON'T THINK I WILL EVER BUY ANYTHING SONY AGAIN.
AND TO TOP IT ALL THEY CAN'T GIVE ME ANY CREDIT BECAUSE THE ORDER HAS ALREADY LEFT THEIR WAREHOUSE BUT YET THEY CAN NOT PROVIDE ME WITH ANY TRACKING INFORMATION OR DELIVERY DATE. I call that ROBBERY ! SOMEBODY NEEDS TO DO SOMETHING ABOUT THIS !

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houston_guy
, US
Dec 14, 2009 3:55 pm EST

i agree to you a 1000%. i had a similar experience. i bought a vaio notebook which was with a big discount and all that. but when i received the notebook i noticed that the optical drive (that plays discs). was a bit out of alignment and because this drive gets opened and closed a lot during the entire lifetime, i was worried that this defect might cause it to loose its alignment further.

so i asked them for a replacement. now here their shoddy service episode begins...

first of all they transferred me to the repair department. i had to yell at them to make them realize that i received this laptop a day ago and i am entitled for a replacement. so finally they agreed. i had to confirm with them 2-3 times that i wont be charged for the shipment.

they mentioned that i will receive a prepaid shipping label in my email in 48-72 hrs. i said thats fine with me but i need the replacement to be shipped asap cuz i am going on a vacation soon and wont be able to deal with this issue if i am not here. So in that call they said ok we will do that sir. and as if to show that they are very sincere she started pretending that she is making notes of that the replacement wont be a defective.

But the shipping label came into my email after 5 days. i asked them why did u not ship my replacement yet. Then these ###s mentioned that i need to give them the tracking number. so the research team with look into the issue and then the replacement will be shipped.

so now a new department comes into picture "the research team of sony style". frankly another bunch of ###s who probably just sit there and play "passing the parcel" with ur file.

and probably sony style customer service has just one phone instrument cuz i have already tried 15 times since morning to give them this freaking tracking number but i always get the same old message. all our representatives are assisting other. on a couple of calls i even waited for 10 minutes to get to a rep. but no good.

i just wanna slap the manager of the customer service department and kick his butt and hang him by his balls for the rest of his life.

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constancew
borde, US
Sep 30, 2009 4:09 pm EDT

Here's all the details. I placed an order with them, then had to cancel a few hours later. They told me the item was already shipped, and it could not be cancelled. (The order actually shipped a full 2 days later as per their website.) So I had a bad taste in my mouth from the beginning. Anyway, I accepted that I could not cancel, and was tracking the package...then the day before it was supposed to arrive, it was cancelled while in transit. They had my cell and email, and I received NO notification that this was happening (I was told that there was no way it could be cancelled, and had to call Fedex to find out what had happened to the shipment!) So I never even received a package. They promised me 7 days after it reached the warehouse, my card would be credited. It's been close to a month and nothing. It's such shotty customer service and organization, I am very worried about actually getting my money back. They admit they did receive the package a couple of days after it was sent back...so there is no reason why I should not have my money back at this point. Everyone I talk to apologizes and says "I understand" but nothing gets done. I do not trust this company; I just want my money back so I never have to deal with them again.

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karleebarlee
New York, US
Sep 30, 2009 2:59 pm EDT

maybe some more details of what happened would be helpful.

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noobs4us
Albany, US
Jul 21, 2009 12:10 pm EDT

Delivery with FED-ex is to blame, Sony Style seems to agitate more than diffuse situations it sounds like, when providing customer services, or in the cases above a dis-service. I am more, voicing my situation.
I just order the Sony LFV-30 Refurbished for about 54$ shipped Free.
I very focused on details. So i watched as my order was placed, and watched for 3 days and saw the sale still pending, yet my CC was charged already. Something was wrong. No one from Sony, contacted me. this is a problem. I have to proactively watch my item, chat with advisor form Sony, call Customer service, which was fast and friendly, but with HEAVY? ACCENT. They apologized and the next the day the item is claimed to be shipped. Now we play the waiting game. Most likely 2 weeks it will be here.
Again the delays I assume come form Fed Ex, they normally take 7-10 days to get to me no matter where the item ships from. I know in this age of now, now, now, we want things right away.Fed ex is methodical, in their updates, tracking status and delivery. For me it seems, Items are tracked with a certain delivery time that always gets pushed back, ie, delivery set for 7/21/09, update item set for delivery 7/25/09. Although the items are protected, (better than UPS) but at a cost, a slower delivery.

Morale of the story.When there are important things that must meet a deadline, if not a document, DO NOT TRUST FED EX Delivery. They are like the COMCAST Cable of delivery time windows,
The flip side is, they do care about the item NOT being DAMAGED, which in my honest opinion should matter too.But my situation is this.I paid for an item at a servery reduced cost. I'm fine with whatever shipping time frame they choose, however am not fine with having to proactively seek my item and make sure its gonna be delivered.
Defiantly one of the reasons I choose newegg for all electronics.They Ship UPS, which is faster but damage to items can increase. They have facilities in multiple staes, making shipping extremely quick. I get items in 2-3 days flat.I live in NY.

From what i read above me.
The bottom line is this though without the customer, Sony Style is nothing.
They should definitely compensate the customer when they are clearly in the wrong.

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ANNOYED
, US
Mar 28, 2009 11:32 pm EDT

JUST LOOK AT THIS WHAT I GOT IN THE STORE. NOT BY THE WORKERS BY THE SECURITY GUARD!

UNHEARD OF!

THE SECURITY GUARD BY THE NAME OF GEORGE THAT WORKS IN SONY STYLE IN ROOSEVELT FIELD MALL. IN GARDEN CITY NEW YORK.

I WAS A BUYER FOR SONYSTYLE UNTIL I RAN INTO GEORGE. I REFUSE TO BUT ANOTHER SONY PRODUCT AS LONG AS HE WORKS THERE.

I WENT INTO SONYSTYLE IN ROOSEVELT FIELD MALL TO PURCHASE A $3000 LAPTOP WHEN ENTERING THE STORE THE SECURITY GUARD WAS SURFING THE WEB ON YOUTUBE.COM WHEN I TOLD HIM I WANTED TO LOOK AT THE LAPTOP. HE GAVE ME THIS "HUFF' AND THIS "ARE YOU KIDDING ME LOOK" AND WISPER "FINE" AND WALKED AWAY.

I DO NOT NEED TO BE TREATED LIKE THAT WHEN I AM A PAYING CUSTOMER! AND IF IM NOT MISTAKEN SECURITY GUARD SHOULD BE PROTECTING THE STORE NOT SURFING THE WEB AND PISS OFF CUSTOMER!

SONY STYLE YOU NEED TO GET RID OF THIS SECURITY GUARD I AM TELLING YOU NOW IN THIS DESPERATE TIMES YOU ARE LOOKING CUSTOMER EVERYDAY BECAUSE OF GEORGE!

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Divya
, US
Jan 05, 2009 6:47 pm EST

Had the same kind of terrible experience with Sony Style... wish I had thought abt checking SonyStyle reviews before placing the order... never thought I would need to with Sony...

Bought a 52" XBR6 and blue ray player... sales rep was very nice when placing the order... Within a week of purchase there was a price drop at Circuit City.. when we asked for a price match... Sony took abt 3 weeks to respond and refused to do a price match as soon as the offer ended at circuit city. Takes forever to get anybody from customer service who are not very helpful and if you ask to speak to the Supervisor or Manager ... they just put you on hold (was on hold for 4 hrs) and then just cut you off after a few hrs... apparently the manager has no direct phone line or email... Customer service could hardly care abt anything... worst service ever...

Now we've to ship back the TV at our own cost...

Never thought would have this kind of experience with a company like Sony... they've discouraged me from ever buying anything from SonyStyle... Please think twice before buying anything from Sony

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Sony Given wrong phone

I given K790i as there is some issues like: Sometimes Hangs, Not working with any computer.

The service center taken 24 days to repair it.
They told, some problem with mother board which need to be replace.
Again one day told motherboard is not fitting properly so need total replacement.

But while giving they given another's Mobile set whose cabinet got damaged and with different IMEI no.

Service Center: Smarrtcare Services.
#267,6th Cross, 1st Block,Jyayanagar,
Bangalore-560011

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Irvin Cardozo
,
Apr 20, 2008 3:08 am EDT

My mobile set make - Sony Ericsson, Model no- K790i, Bearing IMEI- [protected]-[protected] has been stollen on 20.04.2008 at about 3.46 am. Please help me how can I locate the set? if not possible can the Set be Blocked to aviod misuse.
I have all the necessary documents like Cash memo, FIR...

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Dinesh Kashyap
,
Aug 29, 2008 9:38 am EDT

sdfsdf

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Sony flash not working

i have bought a sony digital camera DSC-S650 from Moradabad dealer Sony Exclusive Address Avas Vikas Civil Lines Moradabad-244001.
with in week the flas of the camera stoped working i send the person to the shop they refer it to service centre in Moradabad, on reaching there they told that it will be done in New Delhi and a person goes once a week there. but now it is almost 15 days and my problem is still unsolved.

please look in to this matter as i am a regular customer of Sony product. please exchange my camera with a new one.

regards
Danish

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12:00 am EST

Sony Blocking of stolen mobile set

My mobile set make - Sony Ericsson, Model no- K750i, Bearing IMEI- [protected]-[protected] has been stollen on 25.11.2007 at about 8.15pm. Please help me how can I locate the set? if not possible can the Set be Blocked to aviod misuse.
I have all the necessary documents like Cash memo, FIR copy etc. with me.

Please guide me at the earliest.
Regards
PKSAHOO

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Sony Ericsson K750i
, IN
Jan 17, 2009 4:15 am EST

My mobile set make_ Sony Ericsson K750i has been stolen on 17.01.09 at about 4.30am in train near vyasarpadi. i do not know the IMEI no. please tell me is there any way to locate my no..
If so please contact me in [protected].

G
G
Govind Srivastava
,
Sep 28, 2008 11:31 am EDT

My mobile set make - Sony Ericsson, Model no- 550i, Bearing IMEI- [protected]-810271-9 has been stollen on 29.09.2008 at about 9.15pm. Please help me how can I locate the set? if not possible can the Set be Blocked to aviod misuse.

Please inform me as soon as possibble

A
A
abhinaw patel
,
Aug 31, 2008 5:40 am EDT

i need a best networking mobile

A
A
abhinaw patel
,
Aug 31, 2008 5:39 am EDT

45ty27yu

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