Sony review: Unjustified and unreasonable acts of the manufacturers and service providers 68

bad phone

I too faced the same problem. I bought SE w580i and the the phone completely stopped working with in 7 days. When I took to the service center, they told that the motherboard was damaged and it will take 15 days to replace it. Now its more than 40 days and they are still promising me to give it next week. Don't know how they are expecting me to trust them. Got completely frustrated with SE and its authorized service centers. I feel cheated by SE. Especially Indians (Dont know about others), as there is very bad service for SE, I feel people should avoid buying SE phones, no matter how good the reviews are for a particular phone are. Because, you can never guess what kind of problems will come, and if problems come, there is no one to help you.

I bought sony ericsson 580 i in december 2007. but from the day one i am having problems. now i request you to please let me know the address of a reliable workshop address so the i can get it rectified

I bought sony ericsson k530i this march and the painting around the display screen is just ripping off like a nail polish within 6 months. and now the painting is almost gone and looks like a ugly, fake one. Is this the standard of sony ericsson India mobiles? or sony ericsson as a whole? my IEMI no. is [protected]-796691-9 which is still under warranty and 6mnths old. When I called customer care, they say the painting does not cover under warranty. Who can ask this...they simply say the paintings does not come under warranty.
name: karthik
ct. no [protected]
IEMI no. [protected]-796691-9

I have purchased your K810i mobile from M/s. Subiksha, Chennai vide IEMI No: [protected], dated 10th March 2008. Suddenly the Cancel Keys were not working and gave for Service to Accel vide their RO Number/Call No. SFI-SE-615068-CP dated 16/7/2008 and got rectified in a couple of days but again Cancel keys and Back Button keys were not functioning and had given for service again to Accel vide their Call No. SFI-SE-006611/2008-RTB dt. 26/9/2008. I was quite impressed with your K810i mobile model and I now regret for having purchased the same. I have paid a premium price compared to other brands just believed in ‘SONY’ and paid Rs. 12, 975/-. But within a period of 6 months, more and more problems made my life miserable. I have not visited Nokia service for the last 8 years of my usage of mobile. Suddenly changing my brand loyalty from Nokia to Sony made me miserable. I request you to replace my mobile with a fresh piece of K810i. Expecting your feedback.

I purchased G502 august 2008, but its so many times showing no display( hanging) while capturing video, internet browsing,

2. And some time its not keeping inside recently taken images and videos..

I already complaint about this already but i didn't received any reply main or suggestion.. Please provide me the solution..

I bought a new Sony Ericsson W 580i phone from Reliance Mart using credit cad on 26th of June, 2008. But the dam phone stopped after 1 month. For the last three weeks the phone is lying in the service center situated in Okhla Ph 2. Every time I call they people refuse to give the handset saying that we still haven’t received the part from Chennai. I am completely help less and don’t know what to do now. If any one reads this complaint and thinks of a solution, can mail me any time.

i hav been using w550i since one year.
Recently my phone's display had broked and so i gave my phone for repair on 3/7/08 and on 25/7/08 i received paying an amount of rs 2, 200. then again my phone started giving problems and i realised that my speaker is also working.
I gave them the phone and it has been 5 days and still they are saying that my phone has not been repaired. On asking them when will i receive my phone they say that we dont work here! Im paying money but still there is no service
the adress of the service centre is:
babli media, 106a, raja dinendra road, manicktala post office
I would lik strict action to be against them

Hello Sir/Madam,

I am extremely disappointed with the services I received from such an esteemed organisation like yours. I am feeling very helpless now.

I purchased a W830i on 6.5.07 from M/S Anandamela paying Rs. 15700/-, the IMEI number of which is [protected]. Unfortunately within one year of purchase the set started troubling me. It started getting automatically switched off even if fully charged. I had to send it to the following authorised service centre on 19.04.2008. The job sheet number was 8429.

BABLI MEDIA CENTRE
242/A VIVEKANANDA RD.
KOL 700006
PH# [protected].

They took more than a month and I received the repaired set on 21.05.08. Since the set was within warranty, I have not been charged anything.
But, to my surprise, I found that they had damaged my keypad!
I had to go to them again on 23.05.08. They again took the set from me and prepared a fresh jobsheet with a number 9101, and assured me that they would deliver the same to me within 7 days. They again took more than a month and delivered the repaired set to me on 8th July 2008.
At the time of charging, it is showing " Charging alien battery". And few minutes later it shows "Charging error. Stop charging." It took the whole 24 hours for charging. After two days while charging it showed the message "Serious Error. Stop Charging. Stop using your phone and contact Sony Ericsson Call Centre."

I was totally taken aback and fearing that it might burst, I stopped using the phone.

Now, would you please let me know what should I do. I had spent Rs.15700/. Does this money of mine have no value ? I have been harassed again and again by your service centre, had to spend bus fare every time for following up with them. Is this the way a customer should be treated ? Or since the set was within warranty, let the customer suffer ? Where will I get the money I spent on it ? Who is going to give ? Do your good self has an answer ? I do not want to give my phone to the service centre again. They would again damage it. Please arrange to give my money back to me.

Regards,

Antara Majumdar.

Hello!

Date of Purchase: 2/8/2007

1)I had a problem with my phone from the day when i bought it, it had the famous bug that when camera button is pressed 4 6 0 wont be working.
2)I once gave it at Digicom kalyan to Mr Girish for charging problem it wasnt getting charged, he took nearly 7 days and told that the board of the phone is to be changed and once when i went there he just resetted it and gave it back anyhow the problem was solved.
3)Then i started getting problem of camera pics taking time to getting saved on the MMC.
4)While talking on phone suddenly the call used to drop and the Entertainment menu used to be displayed on screen.
5)When unlocking the keypad sometimes it didnt used to get unlocked after pressing the * button the unlock key was showing on the screen that it is pressed but the phone didnt used to get unlock.
6)Considering all this problems i went to Salora Service Center Grant Road(E), Mumbai. on 1/8/2008
7)There they took my mobile for repair after an hour they gave it back to me and the reason given to me was that your cell is out of warranty as it has liquid damage on the keypad.
8) I said ok as in the mobile was working well just having a few bugs in it as i am a Computer Engineer i do understand the difference between Hardware and Software problem so i accepted.
9) Then i inserted in the Battery and sim card and turned on the phone, to my surprise the KEYS 1, 2, 3, 4, 5, 6, 7, 9, 0, *, #, left Selection, WEBkey were not working so i said the concerned person to check the mobile and give it back to me as it was, he said that if it was to be done so easily i must have repaired it, i said i was not having any hardware problem but my problem was software bugs.
10)So going to SE Service Center just increased my problem to a very great extent. I forced the Service Center persons to just consider the matter and look into it but they replied it cant be done, if i want it to be repaired i will have to pay Rs.600 for repairs as your mobile is out of warranty we wont even consider your case if you come after today. I asked them can i meet your concerned head they replied why?,
after some time i was telling them and they were not responding me.
11)After a request they provided me a Receipt of the complaint and told to me that "You Can Take Whatever actions you want against us!"
12)I walked off from the Service Center.
13)Then i used the phone for 2 days just to receive calls and to call them whose nos are there in my PhoneBook.
14)I then tried to get it repaired from a local repairer and guess what he told me that the strip connecting the keypad and the socket was broken and guess how it happened "at the Service Center" i know that you people cant take water damage mobiles under warranty, its ok, but what if your engineer has mishandled it and broken inner parts, shall i pay for it?, Liquid damage can sort the electronic parts but can it cut a cable

purchased Sony Ericsson K220i, imei # [protected] on 20/07/08 from Poorvika mobile world., shop # 174, N.S.C.Bose Road, Parrys, Chennai - 600001. ph #044 - [protected], the phone was packed sealed, but to my utter surprise i found the phone had some specific problems -

1. the reception quality is very poor.
2. call drops are frequent.
3. the ear speaker delivers very bad sound.
4. camera picturs could not save.

you know one thing iam purchase with in 10 days only. i tell the information of service centre they r not responce . i complaint directly head office This is my complaint No : SE 738-1738

i have given the set to repair then ur people told that it has to be replaced then i agree for that and i give the mobile on 17.07.2008 and ask one week time but still now i did't get my set they r not responding me i given in mysore kuvempunagar in accel frontline ltd, 515/A, 1st floor P&T block anikethethana main road kuvempunagar mysore please help me out in this matter i request u to do needfull to me please

I bought a sony ericson k800i model from modern home, Doha, Qatar, in november 2006.Now i am having a problem with the phone, all the functions are working but there is no text displaying on the phone .As i consulted with the service centre in calicut, kerala, india .they are telling it is a problem with the software and they are not having the software for this model because this model is not for sale in india .so what should i do to get my phone repaired ?can you please give me some help ?

i have a sony ericsson w580i and i have had three of them in ten months i will never buy another sony ericsson after having this model because nobody has been interested in my problem and i now once the year is up, my phone will only be three months old when anything goes wrong i will have to pay for a new one the model is ###! it has been made to brake after three months im sure of it.

I purchased a W580i handset in the last of march 2008.
Within 1 month of normal usage, the cell started heating up very soon, while in use(calling).
Rt Outsourcing(Allahabad) is service center where i gave my set for repair.
They said its Unrepairable. they kept the set for about a month and said they have changed the motherboard of the set.
After 15 days its screen display gone.
I approached them and they said.. now the screen is gone and it shall be repaired as soon the stock arrives. kindly wait.
It has been now more than 15 days and i every alternate day ask them for repair and they say.. SORRY Sir. Cant Help. STOCK has not arrived.
Just 3 and 1/2 months of purchase and the cellphone is like a torture.
I swear i shall never in life purchase or suggest anyone purchase a hand set of Sony Ericsson!

Manvendra(Allahabad, U.P.)

I GOT A SONY K530I ONE MONTH BACK, WITHIN ONE MONTH THE PROBLEM HAS CROPPED. SPEAKER PROBLEM DEN MOTHER BOARD. SONY MOBILE IS THE WORST MOBILE.

Hai guys,
I GOT A SONY K850 ON JAN 2 2008 IN WAVE TEL CHENNAI MY IMEI NO;[protected], BUT STILL I HAVING A PROBLEM ANOTHER MOBILE SAME SONY K850 [protected], IT ALSO GOT SOFTWARE PROBLEM SONY IS THE WORST MOBILE IN THE WORLD BECZ HIGHER EN MODEL NOT WELL, DO YOU HAVING A SOLUTION FOR THIS PLS CONVEY THE MESSAGE TO MAIL ID

my mobile is k200i, in this set how to capture a video. there is no any function is showing in this, whenever I checked on Internet about this set, there is video Capture is showing as "Yes"

pl. reply me immediately on my mail.

regards,

(amresh)

w 550 soft ware change after initliaszing GDFS

Plz cheque The My Missing Mobile is SonyEricsson W610i
I do Complet in Annpurna Police Station
Request your find my Mobile My IMEI # [protected]

coll Me at PH. : [protected], [protected]

My cell phone(w300i) display was showing some problems for which i approached the sony erriccson service station at garodia nagar east, Ghatkopar. The attendant told me it is beyond their scope of warranty even when my phone is just 8 months old. She got my phone repaired for Rs 1200 but to my horror plainly refused to hand over me any reciept or bill or any sort of acknowledgment.

She says it is our policy not to give reciepts. Isnt this against the law?

I bought a Sony W200i Set five months ago. My hand set is giving me trouble. The vibration system is not working.

Please look after my matter.

With regards

The quality which sony was offering previously has been changed. I had purchased k700i and after its performance for over year, i have inspired to use this make only. So I have buy latest k810i but after some days, i am facing lot of problems. Service centre in delhi Yusuf sarai or Paschim vihar etc... are the collection centre only thet do not repair. I am disapponted & not to buy the same product in future.

my name is sunil i purchased sony ericsson w910 for rs 18500 and after 15 days or approx 20 i started facing problems like sliding n phone start up so i gave it in company to repair so they told me to cum after 15days.after 15days i got a call from company that ur mobile will not be get repaired i was shocked by hearing such a stupid reply bcos only 15 days had been over i purchased the mobile.when i asked wats the prob they just told me that parts r not available.so u tel me what shall i do only 15days had been over i purchased mobile n iam from a middle class family n bearing 18500 is a huge amount for me. plz help me

dear sir,

i purchased Sony Ericsson K550i, imei # [protected]-189787-0 on 29.09.2007 from RPG Cellucom India Pvt. Ltd., shop # 305, Forum Mall, Elgin Road, Kolkata - 700020, ph # [protected], the phone was packed sealed, but to my utter surprise i found the phone had some specific problems -

1. the reception quality is very poor.
2. call drops are frequent.
3. the ear speaker delivers very bad sound.
4. the phone gets hot very soon effecting the ears too.
5. when am syncronising the phone with the computer with the usb cable, after completing my job, when am removing the usb cable, the phone gets automatic switch off and then on itself.

i took the defective set to the shop, one representative named Arindam ( ph # [protected] ) inspected the problem and found that i was correct, as the set was newly purchased i demanded the shop to change my phone and give me a new one, as i dont have any extra handset and without a phone these days its hard to survive, but they insisted that it should be taken to the service centre, which may take atleast a week or more. so i left my defective phone with them and was compelled to buy a motorola set for standby untill my set is coming from repair. prior i used SE K750i, P1, P990i, but am disheartened this time.

well if i am under warranty and the defective set is brought for complain within two days, am i wrong to ask for a new handset ?

i am a sony fan, but its difficult to take such a harrasment from the company i love most.

kindly look after my matter at the earliest, wich i beg to you.

regards,
debjit mitra

Yes, I do agree with the above complaint as I am also a victim of such act by the Manufacturer and the service provider.

I purchased a Sony Ericsson Handset Bearing Model no. K550i. But i am facing lots of problem in that handset. Bad product.

Just complain same with Costumer Forum in your city/area/district.

Contact them and describe your situation, it is obvious that you do not have in Written that they will give you New Mobile against faulty. If yes go with.

At least contact and discuss your case.