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Sonic Solutions Online Store / failure to honor conditions of offer

1 TX, United States
Contact information:
Phone: 713 789-6282

Purchased Toast from an older, higher-priced offer that included a "Free Blu-ray plugin." Company was already offering Toast at a lower price, but without the 'free' plugin.

Was charged the higher price, but the plugin was not included.

Spent several days on phone and with email, contacting both Sonic Solutions Online Store (distributor) and to Roxio (product producer), attempting to get either the 'free plugin' (not allowed, they say) or a price reduction.

I've supplied all information requested by the company but have received no credit. When I ask what the status is of the requested credit, they send me again the same boilerplate email requesting the same information I've already sent twice.

Everyone I've spoken to has been courteous; some folks have seemed competent enough to understand the problem.

But as of 4 Aug 2009, six weeks after the purchase, my request to refund the difference between the older offer (not fulfilled) and the current price (fulfilled) isn't being approached.

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