Sonic Drive-In
reviews and complaints

My two daughter works for sonic in rolesville nc. You are right when you say they don't care about anybody but making money. When they started working there they were made to skate and if they didn't skate then they would be fired! So of course they skated. Then when their first pay check came, they both bounced. I called the owner Mitch Neal and told him he had issued the two girls bad checks. It took him a week and a half to finally get the girls their money. I had our bank calling me everyday to find out what was going on because of course they wanted their money. Then the girls where scheduled to work like 4-8 well they would work about an hour or so and call me to go get them because they had too many people working. The nasty and dirty looking district manager finally fired one of my daughters(who is 15) because I was out of town unexpectingly and didn't get back in time to have her to work. When my daughter called to tell her she would be late she told my 15yr old to walk, well her exact words were well I suggest you get to walking honey. She wanted my 15yr old to walk 2 1/2 miles instead of letting her come in late. She also took my other daughters tips because her register was short 4.00. Instead of counting everyone's registers she just kept her tips but she had took 100.00 prior because they were so busy and she had too much money on her. The district manager told her there was nothing she could do about it and if it had of been more she would of been written up for it. Also one of them fell while on skates. She had a huge bruise and knot. It turned blue, purple and yellow. It has been there for 3 weeks and they never even documented that she fell.

I started working for sonic last summer. I immediatly found out we were only allowed one fifteen minute break if we worked over six hours. The skates were optional, but our boss encouraged us to try and skate even if we weren't very good at it. I nearly killed myself trying (because I knew I would get a raise if I carhopped on skates) even with the close calls he still encouraged us to keep skating. We all finally got smart and gave up on it. I finally quit today because after I decided to try for manager I found out I was pregnant. My boss made it pretty clear to me that he would expect me to do all the same things a nonpregnant manager to do (ie. heavy lifting, grill cleaning, long hours) which I pretended not to have any problem with. The last straw came today when he was having a new sink installed by his maintanence guy. It was fine until he pulled out the plumbers glue/ putty/ sealant or whatever it was and the whole store filled with fumes. I dealt with it for a little while and when it got really bad I asked my assistant manager what to do. She told me to talk to the boss, so I did. I simply asked him to look at the chemical container the maintanence man was using and see what it was and if there were any birth defect type warnings on it. He refused and said there was plenty of air circulation, I would be fine... I dealt with the fumes about another hour and decided to walk out on my break. I have filed a complaint with OSHA and I hope something is done about it. They don't care about the safety of anything but their profit margins... I can tell you that from seeing it first hand!

Blacklable:
Don't go to sonic if you are a vegitarian. I promise (and this is the case with all fast food restaurants) your food is coming in contact with meat. And maybe just try checking the burrito before the carhop leaves your car, just to make sure. Or if you do go back, show them the receipt. It should say some thing like "BEC BURR NO MEAT", and that means that there should be no meat on it, and they should fix it for free.

DHB:
There is a "no meat" button on the switch board. So if you put BEC BURR then hit no meat, you are, by all means. aloud to make it.

and finally to the person who made the complain, Gin:
yes, 20 minuets is a long time. But Blasts (not blizzards...) can take a long time to make and if the cup breaks (which happens alot) the person making it has to start all over and that takes forever. Bannana splits take a long time too. This is still and unacceptable time, but in the future don't expect your order to be out in 2 or 3 minuets if you get a lot of ice cream, seeing how that takes longer to make then it does to cook a burger.
The employee does sound nasty and discusting. But you never know, maybe it was his first week and he got fired the week after (this happens alot).

Why would you go to eat at Sonic being a vegetarian? All of our food items are meat or could have come in contact with meat. The egg in the burrito is meat? Were you trying to substitute tater tots for the "beef carcass"? That is quite uncommon, in fact we don't even possess a recipe for it.

That being said, we are technically not allowed to serve it because policy dictates that any item which does not have a recipe on file is not to be made in the store.

The End... Go to a vegetarian restaurant if you want meat-free food.

What is it about TN Sonic employees that guarantees their idiocy? This never happened when I lived in TX!

I come to Sonic late at night expecting comfort food, which should be fairly easy as a vegetarian. I'll order a breakfast burrito with tater-tots instead of meat. Every g*ddamn time, the people at the window say this is no problem. But when I get home, I realize there's a burrito with nothing but cheese and beef carcass. So I drive back and demand the burrito I ordered/was guaranteed. And, every time, I have to pay for a second g*ddamn burrito, even though I had to throw away the first one I ordered because it was filled with flesh I couldn't eat it, and I had to drive all the way back.

What is wrong with these employees? Do they hate the world, or are they incapable of understanding/meeting simple expectations? Do they not care about consumer ethics?

Either way...this is the fourth night where I've paid for two burritos -- one of which I have serious ethical objections to -- and I won't be back. Sonic could've kept me as a forever-customer, but their general disrespect/interest in money above-all has killed any loyalty I might've otherwise held.

Thanks for the disrespect, Sonic. You may fry your fries in veg. oil, but your employees don't care/understand what that means. Sausage and tater tots aren't equal, and you can *u(k yourselves if you think I should just eat whatever you hand me out the window. I matter just as much as the meat-eaters who pay you, you know.

If you have an issue, speak with the management or Sonic Corporate.
The thing is though, all Sonic's have in a place a handwashing policy which is strictly followed. They are to be washed when switching between stations, when clocking in, when returning from breaks, etc.
Seriously, relax.

I went to the sonic in blytheville arkansas. I was waited on by a girl named Penny. Well, thats what her name tag said. Do they hire anyone no matter what their appearance..I mean their upkeep. This woman looked as though she had not bathed in days. Her hair was greasy and clothes very dirty. I get upset when I see people handling my food when they are not very clean in appearance. She brought our order to the car and I gave her the exact change. She then proceeded to tell me that I still owed her money. I looked at the ticket and I recounted the money. I DID give her the exact amount. She kept starring at me like I was crazy. I think that the owner of this sonic needs to be more careful of who he hires.

Sonic doesn't have Blizzards STUPID

Well, it isn't a Connie dog. It's a Coney.

How is it relevant that the cook was black?

I agree that it was rather disgusting for him to be licking his fingers while preparing your food and I would've fired him. However, I don't tolerate people referring to my employees as being "that black man".

~Friendly Sonic Manager

Today I went to sonic and got a cheese coney cheddar please (footlong) and a regular fry with cheddar.I was asked at the speaker if I wanted a regular or and footlong - I said it again "footlong" to make a long story short.

I pulled up, (Rickee - the bell hop comes out and started to hand me my food and says chili cheese I said no ma'am it was just cheese, so she just walks off, she comes back and has a regular cheese dog, I said ma'am it was a coney foot long, she then rolls her eyes and walks off again a minute or so later she comes out with my foot which is now correct finally just have freezing cold fries and hardly no cheese on the footlong and to top it off no receipt either. I go to this sonic on 6th ave in Decatur al at least 3 times a week and for the past 2 months service has gotten horrible and extremely slow, I'm lucky if my order is ever correct. Today I have had enough, can something please be done?

I'm not a fan of cold fries (but who is?) today I have no choice to eat them, bc I don't have a long lunch to be able to take them back.And with the service I was provided I would be scared of what I got back!

I went to Sonic the Northcross location like I have been for the past five years to beta route 44 ice before our Christmas party at work. I ate the majority of it and drank the water that melted. I ate my lunch and then proceeded to open the cup and finish my ice. I noticed something dark under the ice, there was a ball of different Colors of hair mixed with something green, some meat and all other kinds of gross stuff. I was throwing up for over three hours and still after two weeks can not pass by a Sonic without gaggin and feeling sick. I took it back after work and they were shocked and apoligized and told me I would get a call from the GM so I gave them all my info. As of today I have not heard a word from anyone. The worst part of this situation was being embarrassed and humiliated in front of all my co workers. embarrasse d and humiliated. I

I ate at Sonic often as a kid. I stopped a few years ago after my 3-year old was served an ocean water slushie filled with bleach in Quitman, TX. When I took it to the manager to report the machine had been improperly cleaned, I was told, "We don't clean our machines." Recently I decided because one Sonic is lousy, it doesn't mean they all are and I tried them again. This time I was at Independence Avenue in Kansas City, MO. My order was all wrong, (how do you mess up a burger ordered with ketchup and pickles ONLY?) the employees were rude and physically dirty, the drive-in itself was trashed and I watched someone pee behind the sonic sign while we waited for our food. I called the manager from the parking lot and he laughed and said, "What am I supposed to do about it?" My response was, "Nothing. McDonalds will do it for you." Wake up, Sonic. You can't replace quality with commercials and expect to stay afloat. Personally, I'd rather risk the "vanilla freezing mix", no matter how twisted, because I know the souvenir wont be hepatitis. "We're just too stupid to work here..." is not an effective defense, but it does seem to be true.

Sonic has a corporate complaint line. It is [protected]. Please be sure to call this number if you want your voice to be heard. If they hear from all of us, they may change their policies.

JUST SO YOU KNOW, WHEN YOU ORDER A BURGER AT SONIC. ALWAYS, START OFF BY SAYING I WANT A... CHOSE ONE OR MORE OF THE FOLLOWING: "MAYO, MUST OR KETCHUP"...NEXT SAY "WITH CHEESE" OR "WITHOUT CHEESE" ...AFTER THAT SAY " WITH/WITHOUT ONIONS, LETTUCE, PICKLES OR TOMATOES"... WE AREN'T LIKE ANY OTHER RESTAURANT THAT AUTOMATICALLY PUT MAYO & MUSTARD. WE WANT TO KNOW WHAT THE HELL YOU WANT IN IT. WE'RE NOT PSYCHIC. SO DON'T START ORDERING BY SAYING... " I WANT A HAMBURGER WITH NO ONIONS NO BLAH BLAH BLAH..." BECAUSE WE HAVE TO MEMORIZE ALL THAT YOU HAVE SAID AFTER "HAMBURGER" THEN INTERRUPT YOU BY SAYING " MAYO, MUST, OR KET?"... SOUND FAMILIAR? & TO BE HONEST, SOME OF US WORKING THERE AREN'T SMART ENOUGH TO MEMORIZE. THIS IS JUST A "LET YOU KNOW" AND I'M DAMN SURE 95% OF THE TIME, YOUR BURGER WILL BE MADE CORRECTLY. 5% IS BECAUSE WE HAVE SOME COOKS THAT ARE JUST PLAIN DUMB TO MAKE A BURGER. (LOL, SOMETIMES ONLY)

I've been employed by Sonic for 3 years as an assistant manager. The way our system processes an order is it takes a base item and you add things on, customizing. So when you got your blast, say an Oreo blast as an example, the menu price may be 2.49 for a regular size. At my store we may charge 2.29 for the blast which is basically the ice cream, the cup, the lid, the spoon, napkins, etc. Then below that it will say Oreo which has a .20cent charge which totals up to 2.49. Double check to make sure that isn't the case for you.

AHHH!H IT ISN'T CALLED A SLASH! IT IS A SLUSH! And when you are busy especially duri ng happy hour, you tend to forget the damn lemons sometimes...>_>

Do you eat the lemons or something? You know they don't actually flavor your drink, right? Clear lemon syrup is what gives it the sour lemon flavor, not the actual lemons. If it's not sour, they didn't put the syrup in it either.

it's "slush" ###

i use to work at that sonic drive-in, in muleshoe. i highly doubt that they didnt put lemons, they may have put them at the bottom. but "happy hour" has nothing to do with taking out the fruits or anything out of your drink. your drink should have the same quality is it does out of happy hour. anyway, next time you have a problem about how they make your drink, be sure to inform the "in charge" person, or your carhop. :)

I ordered a cherry COKE slushie tonight. I get a cherry slushie. I tell the drive thru lady that I ordered a cherry coke slushie...she responded...I put some coke in it...you cannot see it. I drank more...and looked at the receipt...which said cherry slushie. I told her again, I do not believe there is any cherry in it. She grabbed the drink and said, "how the hell would you know?" I asked to speak to a manager and was told there was not one there, but another girl came to the window. She then asked for more money because a cherry coke slushie would be more and admited that there was no coke in the slushie. Apparently I offended the first lady for asking to her to add coke? I know this isn't as bad as the other stories...but since I always have bad service at Sonic I thought I would report this incident. And alas, this is my last cherry coke slushie.

we went to the sonic on fm700 in big spring texas, owned by mike aubbasab[not sure of spelling], i ordered a #2 with bacon mustard no veggies'2footlong cheese conies an order of french fries and a med.coke.the young woman on the speaker was interupting me so i wasn't sure she got the order.when i got home we had 2 very cold footlongs, a double meat cheese burger that was cold and the bun had never touched the grill, an order of frie that didn't spend but 3seconds in the fryalator.they were all cold.if this had been the first time, ok. but it wasn't . we quit going to the sonic for over 6 month because of this same thing .i called each time and always the same we'll take care of it but still the food is terrible.their not cleaning the spickets on the soda machine the cokes taste it too. maybe you can get someone to listen and fix these things. thank you cindy & mike seely

I sat with my child and my two nieces for over 20 minutes before re-calling and asking for a time estimate, and they told me THEY COULDN"T give me an estimate and they were short handed. I figured busy Saturday night a teenager called in, so I waited . What could I really do I had already paid by debit, and figured maybe 5 more minutes. After 50 MINUTES, I re-called and asked again for a time estimate, cause we have been waiting so long, and other customer (who had arrived and ordered after me) had gotten FOOD orders not drink orders. They told me again no estimate on time. I demanded for either my food or a refund on my order. I really wanted the refund but the kids were ready to eat, and were getting unbearable. We were NOT told sorry this time, only that they were behind and would have it right out, with a matter of fact tone. At an hour and 10 minutes I got tired of waited and called the Sonic Hotline, and had time to have a 15 minute conversation with a rep. who was kind but not real helpful, I was told they would look into it, and would call the manager, and at 1 hour 30 minutes I called again on the terminal the someperson said and I quote " I can't take your order, our system is down and we are closing early, good bye" . A minute or two after that a I get COLD FOOD and half my drinks. I told the carhop, I've waited an hour and a half I demend Hot Food. She took back the food and a car pulled up 5 spaces down and got they're order taken after they said they were closing. within 8 minutes of telling the carhop I wanted hot food she returned without my drinks, I waited another 5 minutes for my drinks. So, I lesson for all don't go to the Beebe, Arkansas Sonic and if you do, don't pay before your order unless you are willing to wait forever or lose you money!