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Sonic Drive-In
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1.3 1802 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1677 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1802

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Newest Sonic Drive-In reviews & complaints

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J
6:40 pm EDT

Sonic Drive-In no one answered for my order for 40 mins

On Thursday April 19th 2018 I went to cherryvale sonic expecting to make a 40 dollar purchase and tip no one would answer the intercom. I pushed the button 3 times and it sat until it asked me to push it again so I went through the drive through still nothing I saw people who worked there standing outside when I pulled in worst customer service ever and there was only one other car in the parking lot might I also add I have spent a decent amount of money at sonic but I don't think I'll be putting my money into the hands of those who don't want it

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R
5:24 pm EDT

Sonic Drive-In burger burnt for dinner meal!

My daughter went to Sonic drive in to order our dinner. She placed the order and after 10-15 minutes had not received it. She called back on the speaker to find out what happened with our order. After a few more minutes, the order came, she paid, and left for home. After approx 1 hr, I called to see what was taking so long?! She thinks that they forgot or became distracted. I work grave shift and do not eat past 6pm. When I opened my burger, it was burnt with black particles on it. I immediately called the restaurant but no one answered. I decided to take the burger back that morning when I got off work. I took it back and asked for mgr, a pregnant lady said she was one. I explained briefly what happened and she took the burger in to look with other employees looking at it. I also had given her my receipt. She said just a minute and came back with a burger in the bag. I told her I didn't want it, I would like a refund. She consulted with someone else and said since it was a combo and I didn't bring fries and drink, I could not get a refund. I told her to keep it! I was the victim, I was trying to order and eat a decent meal before midnight! I went without a burger, couldn't reach them that evening, took the burger back that morning but couldn't get a refund cause I didn't have the drink and I ate some of the fries! The fry carton was in bag with a few fries. The point is, I was given poor quality food, burger with burnt grill scrapings, told no refund . I was not offered a coupon for a later date to dine! I wasn't hungry at that time, I was hungry the night before! I was a fast food mgr for 15 years, at that time we cared for customers and attempted to comply, especially when we messed up an order!

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A
10:07 pm EDT

Sonic Drive-In customer service (I am mortified)

I've been to this location 4 times now. The last time and tonight when I went through the drivethru, after providing my coupons, I still overpayed and had to be refunded money after I corrected the employees. I sat and waited for approximately 10 minutes, and watched my Sundaes sit there and melt as the employees yelled in each other's faces. Tonight i had my 6 year old son with me, and HE even asked "why are they fighting?" The two girls today were screaming a few inches from each other and in the window area. This is unacceptable. Your staff lacks any customer care and it continues to happen. There were 4 employees standing around as I waited for The cashier to give me my correct change and get any of my order. I called the store 3 times since then because my ice cream was melted and it just rang and rang.

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Update by Amybrown
Apr 17, 2018 10:09 pm EDT

I've been to this location 4 times now. The last time and tonight when I went through the drivethru, after providing my coupons, I still overpayed and had to be refunded money after I corrected the employees. I sat and waited for approximately 10 minutes, and watched my Sundaes sit there and melt as the employees yelled in each other's faces. Tonight i had my 6 year old son with me, and HE even asked "why are they fighting?" The two girls today were screaming a few inches from each other and in the window area. This is unacceptable. Your staff lacks any customer care and it continues to happen. There were 4 employees standing around as I waited for The cashier to give me my correct change and get any of my order. I called the store 3 times since then because my ice cream was melted and it just rang and rang.

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Stupidtwo
, US
Apr 20, 2018 7:41 pm EDT
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Just started going to Sonic in Hazel Green, AL they never get my order correct! I called asked for a manager and some kid (Zack) said he was the manager, well I was trying to explain what happened but he was to busy talking to everyone behind him! Dairy Queen is where I will be going!

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S
9:01 pm EDT
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Sonic Drive-In over charging

The menu shows a charge if $6.79 for a #1 med. cheeseburger meal. They also had a half price on cheeseburger's on Tuesday, tax day. We ordered 2- #1's, 1 with a med tots and med come. I was charged $8.37, less $2.25 for the half price. The second item ordered was also #1 with onion rings and a medium coke. I was charged $9.87, less $2.25 for the half price burger. Neither one of these items ordered started out with a price of $6.79 as stated on the menu!
I spoke to the manager and he said that they have obviously not updated their prices on their menus. He offered to give me another cheeseburger rather than comply with charges as they were posted on the menu.
I am seeking a refund for the over charge .

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E
6:40 am EDT

Sonic Drive-In lack of service

Went to this location to get a single shake for myself. I pressed the button to order and was told multiple times to "hold on" "try again in two minutes" and "just wait." I have seen them much busier as there were only 10 cars in the stalls and I was not even able to put an order in for one shake. I waited about 20 minutes total over this process and will definitely go someplace else when I want a shake, which is the only reason I go here.

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B
9:34 am EDT

Sonic Drive-In breakfast burrito/junior

The eggs inside of my breakfast burrito were hard. I've never had hard eggs before. I've never made a complaint either. To jr. Breakfast burritos and the eggs were hard. Most terrible thing I've ever tried to eat. I've already took them apart and threw them in the trash. I do realize that there is a picture thing at the bottom of here. I probably won't even go back to this Sonic to submit a picture. So gross. And so disappointed.

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B
11:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Sonic Drive-In company team members

I worked at sonic for 4 days, this was my first job. My second day there I had someone physically touched me and rip my headset off of me as I was taking orders and they had no kind of verbal warning or any consequence for their actions. I don't think that is right in any way, and because of that charges will be filed and multiple complaints. Also the fourth day I worked their I witnessed a girl named Megan bad mouthing and cussing about customers as she was taking their orders, she would also scream through out the place as people were at the window getting their food, and also she screamed in my face and cussed at me because I gave the person taking over my shift my headset and she continued to curse at me, because it was my time to clock off and she proceeded to try and have me take orders when I hadn't been trained and then threatened to take my phone that wasn't even in use. I would like to make seperate complaints for both of the girls, as well as the restaurant itself, and the managers for doing absolutely nothing and I would like to know how to do so, thank you.

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Resolved

Talked to manager and nothing was done.

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11:29 am EDT
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Sonic Drive-In manager of sonic in electra, texas

I buy a hamburger and between 1 and 4 large iced tea every day. Your manager here is a mumbler and talks very, very fast. It's difficult to understand him even on a quiet day. The last three days we've had a 40+ mph wind, which makes it even harder. In addition, he seems to be understaffed and there's quite a wait at the drive-through.
When I've waited to order for more than 5 minutes, I drive up to the window.
I've done that yesterday and today (at 10:50 am); both days, the manager looked right at me, sitting patiently at the order window, then took the order of the person behind me at the speaker.
There isn't going to be a third time. I went to another shop to get my late breakfast and tea, and will continue to do so.

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C
10:07 pm EDT

Sonic Drive-In messed up order

Our order was messed up with multiple food items incorrect and messed up multiple times. When we finally got one of the items corrected, the correct was still wrong. My fiance and ordered a number three and received a number four the first time. The second time it was incorrect again but with an number one. Another item in our order that was messed up was my ice cream. I ordered a chocolate chip cookie dough master blast and received a peanut butter blast. When we brought this to the car hops attention she told us that the was simply what the cookie dough syrup tasted like.

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9:09 pm EDT

Sonic Drive-In service and don't have products!!

For the last month you have to wait twenty minutes on drinks. If you would like a meal you might as well get ready for 30 minutes at least. Tonight I try to stop and get some 99 cent cheese sticks that is advertised on the big led display. Only to be treated like an idiot an told man we have been out of them for a long time. So when I ask for a complaint number I am told to look on the menu it's somewhere on there. Then the manager says it don't matter no way everybody tries that!

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7:00 pm EDT
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Sonic Drive-In service

This has happened several times so I don't have the exact dates, except for 4/12/18. When I place an order for a drink only I do not receive a receipt, the carhop always say I'll have to go back and get for which they do not return with the receipt . It is my belief they should always give the customer a receipt. I think that it has a coupon for a free Route 44 in which they are keeping for them selves.
Also this one particular location has stopped offering the Pretzels, while the other restaurants within the area are still offering them. I don't understand this at all. They didnt carry them for very long either.

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K
3:47 pm EDT
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Sonic Drive-In the service, recurring errors

04/12/20108 At 2:25, worker 32 Yazmin, CHK 431. I was at Sonic at the drive through window. Yazmin was the employee on duty. I ordered 2 drinks, and when I got to the window was given one. I told her there was an error, and instead of getting me the additional drink which would have taken less than a minute, she instructed me to go back through the drive through to get the other drink. This is the 3rd time that this sonic has made an error on my order. I own a medical clinic, and use sonic frequently for employees as well as open houses. But this sonic is amazing in their ability to put in orders incorrectly. I am complaining at this point, as I was shocked that she would not simply give me the drink and correct the charge. The customer should be priority, and obviously this is not the case for this location. This makes the entire franchise look unprofessional, and something should be done to look into this matter as it is obviously recurrent. I don't plan to go back there, as there are 5 fast food restaurants in the area that give much better service

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12:46 pm EDT

Sonic Drive-In nepotism.

I work at store 6453 in Lubbock Tx. My boss has hired her daughter, and her son, they are allowed better privileges than any other employee. I have recently found out that she is paying her daughter way more than anyone else, and shes only a carhop. Shes the only regular employee that is constantly getting over time without getting hours cut. She is making $10.45/hr and I'm in a position above her and only making $9/hr. Her kids are always allowed free food/icecream and the rest of the employees are not, even if we lost our discounted meals, they still get free food and they dont have a limit as to what they can get.

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8:41 pm EDT

Sonic Drive-In service / drive in

I went to the sonic in Paul's Valley Ok located on 2505 W Grant 73075 it was honestly the worst experience I have ever had at any fast food restaurant. I went and ordered One slush and that was it.. I waited for 45 minuets for one slush, when I got there, there was only one other vehicle there, the got their food about 15 minuets into my wait when they had already ordered before I got there, I also noticed they punched out my order right after they had taken the person next to me their food so I just assumed I was next, another 15 minuets go by and I still had not received my ONE slush, after they had already punched it out and said they were on their way to my car with my order. Since I had been sitting there waiting 30 minuets for only one slush and nothing more and also being the only car their I decided to just ask for my order back. I pushed the button and a lady answered and yelled "what" as loud as possible, I sat there for a moment confused on why she was yelling and I finally asked her if I could just have my money back that I needed to get going and didn't have time to wait for the order. She paused for about 2 minuets and finally came back on in a laughing yelling manner and told me to repeat what I had said so I repeated it, she kept just yelling "what!" To me acting as if she couldn't hear me but I know she could considering I was the only car and there was absolutely no loud noises around and she was laughing at me. By this time I was upset and she told me she didn't want to give me the refund she would just make me my slush. (Which is weird due to the fact they had already clocked my order out and I was the only car sitting out there so I'm assuythey just forgot about me). The girls name was MIKAYLA JONES, employee ID #177. She was the rudest person I have ever experienced before. And this is not the first time.. everytime I have had her she has been extremely rude and makes me feel rushed and like she just hates having to wait on me. I have kept the receipts with her name on them before as well and have kept this one from this experience, I have heard how extremely hateful she is to anyone else I have talked to about this even my husband says each time she is his car hop she is hateful. I told her I did not want the slush only the refund 15 minuets after my 30 minute wait already she finally brought my the slush which was completely melted and liquid which is a waste for a slush considering I do NOT want it watered down and nasty, she then threw the receipt at me and told me it "would be on there in 7days" and walked away not saying another word not even an apology. My family and I will not be returning to sonic and I will let people I know to do the same. Nothing has ever been resolved about her and how rude she is. I truly hope something is done about this, it is Adams having someone like this work at a place where it is important to be friendly to customers.

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4:46 pm EDT

Sonic Drive-In the employees

My girlfriend received a slush that was liquid. When we called a manager out he argued that it was the way all slushes are. I know this is not true because my girlfriend gets the same slush 4-5 times a week. We finally asked for a refund because of the rudeness of the manager. After a long wait the manager sent out a young male employee with all pennies. The kid was to scared to hand them to me so as he tossed them into my hand while running away half of them fell to the ground. I was tired of dealing with the immaturity so I left at after that.

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J
8:16 pm EDT
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Sonic Drive-In service

Our location seems to have trouble opening on time & having enough staff to open or run the location. Today specifically I attempted 2 times to get a large sweet tea (my favorite drink ) I try to purchase this daily but on both attempts it was unsuccessful. The first attempt the one & only employee was standing outside the unopened store waiting & the second the same employee was running the whole store alone & the lady in the stall next to me said it took 24 mins yo get her drink. Needless to say I left empty handed again. I just want a large sweet tea to start my day each day (my favorite sweet tea).
Thank you,
Jennifer L McNeal
[protected]
[protected]@gmail.com

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12:01 pm EDT

Sonic Drive-In service

I am wanting to complain about the location in Liberty Texas. The management is very rude to the employees. The employees are rude to each other. When you try to place an order they are either yelling at you about your order or they take for ever to even answer. There is only a few people on the day shift that I will even take my order from because everyone else is rude.

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10:08 am EDT

Sonic Drive-In an employee sexual harassment

Aaron fisher has been making sexual comments to my daughter grabbing her in an unwanted way that makes her feel uncomfortable she has talked to management but they refuse to do anything since they are already short staffed if someone could please take action on this so my daughter can continue to work at sonic as its her first job and doesn't want to have to quit because of him thanks for your time

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5:47 pm EDT

Sonic Drive-In service

I went to the Sonic on Wardline Rd in Hammond, Louisiana earlier today. I had a simple order. I had to repeat what I wanted on my chicken sandwich 4 times and in between she asked me to hold on 2 times. It took longer than I've ever known for a Sonic to bring out my food. When they brought it out it was wrong. All it needed was lettuce. She took it back and after like 10 minutes o buzzed and asked if they had forgotten me. They said no that they were making a fredhead one. They brought it out but it was wrong again. They had put lettuce and tomato on it. Took it back. Finally got it right and it had not been remade, even the first time. I could tell by the paper. I told the car hop that I felt they should compensate me for a 30 minite ordeal. She said the manager said that I could only send the food back and get a refill. He wouldn't even talk to me. I never complain. Maybe three times in my life have I complained like this. Normally a Manager will make things right. I feel like they were very unfair and I will never go back there again.

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11:33 pm EDT

Sonic Drive-In ordering

I ordered my usual order a large chocolate/peanut butter shake and a large watermelon shake. I was first told that they didn't make watermelon shakes. After a minute he said ok. Twenty minutes later I still don't have my shakes so I pushed the button after a couple of minutes they finally answered and I asked them if they forgot my order they said it would be right out. Five minutes later still no shakes pushed the button again, they finally answered and told me the same thing. I finally stopped a car hop and asked for the supervisor she said she was the supervisor I told her what had happened said she would be right back but when she did she had one large and one medium. I told her this was unacceptable all she said was sorry and left to top it off she didn't bring any straws when I pushed the button again to get straws they never answered. I frequently stop there weakly but after the service I was given I don't know if I will stop there again for quite a while

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Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Sonic Drive-In contacts

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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