Sonic Drive-In
reviews and complaints

I hope what I heard about some of the employees at the Fort Smith, Ar location on Greenwood a Road is false. I was told that a manager and a cook was doing drugs on site durning business hours. Something about hiding it in the ceiling tiles in the bathroom. I hope it is just a rumor but thought you guys might want to check and make sure. Normally where there's smoke, there's fire. I enjoy eating a sonic and when this was brought to my attention I wanted to let someone know before something bad could happen. I would like to remain anonymous. Thank you.

I went to Sonic tuesday morning for breakfast, and Rachel, the store manager was very rude to me. She was snatching my credit card out of my hand which game me a cut on my hand! Upon receiving my food I found it very cold, my burrito was soggy and cold, the tatertots were very cold and chewy. I am very disappointed at the way I was treated, I come to this location almost daily and I do not deserve to be treated the way I was. Unacceptable.

Twice in one week, I left this place DISGUSTED. Customer service here is aweful! Manager, Sheila is a horrible example to her associates of what customer service is about. I ordered fries, mozzarella sticks, a strawberry Sprite, and a float. There was no ketchup, ONE marinara for 6 sticks, no spoon for the float, and the Sprite was regular (not strawberry). While awaiting the corrected Sprite (that I had to pay 50¢ for the strawberry flavoring the forgot), I ate 3 of my 6 sticks and was out of marinara. I asked the guy for another marinara when he came back, but he said they would charge me. I pushed the red button and got the manager who tells me I only need 1 sauce. That is a slap in the face when I just don't $14+ and understood all of your errors with my order. No courtesy! I called your complaint line, and the guy I spoke with and told the story assured me that he would get this complaint into the right hands, but he seemed to not be very attentive during the call. I asked him what the manager's name was that I mentioned; he couldn't even tell me! Just disgusting all across the board! I really hope this letter gets into the right hands.

I have went to Sonic @ S. Post Oak and Orem Tuesday and today of this week. Tuesday I parked and placed my order for a RT. 44 slush. After waiting 15 minutes I called them and asked what's going on, they told the drink was coming out after 10 more minutes I drove off without a drink. No one ever came out. Today I went there tried to order but no one answered after 10 minutes. Please fix this.

sign up for sonic app and get a free drink right did not work ended up paying for the drink reason some app issue. Hit my birthday two days ago get a free small shake . So we followed the instruction hit a button with the car hop watching confetti balloons and system error hooray your stupid to trust a sonic app twice. Car hop looks accusingly at me like im trying to rip off sonic for 3 bucks. I showed proof of date of birth she hits the redeem button same thing . So no drink, i refused my order . Make me look stupid over a free drink no system in place to back up a faulty app. ? I USED to drop 2-300 in sonic a month. Make me feel stupid ? There are other burger fast foods out there and im sure if their apps fail, the store will honor the promise.

I went to sonic drive in in Independece Kansas on August 23, 3018 and the messed up on my drinks I order a sprite O and a cherrie limeaid and a Fanta orange and my drinks were wrong they did not even give mustard for the corn dogs my ticket number is 292 the employee number is 189 not happy this is the second time and still have not heard about the other complaint I made.

Upon finishing the popcorn chicken I tipped the container back to eat the crumbs, something non chicken fell into my mouth, it is white and heard but seems like some kind of compressed powder. I spit it out due to the foreign taste. This is a bit concerning since I can not identify the item. I worked for sonic drive in YEARS ago, for about 5 years, I can not recall detergents we used other than floor cleaner at the time that could be related.

Be aware that this Sonic Restaurant puts unwanted harmful items in your shake, and nothing was done. They didn't even offer to compensate for the cost of my check. After purchasing my item I drove off and noticed that there was too much whip cream in my shake. I was too far to turn around so I just ate the whip cream until I got to the ice cream. I then noticed a strange object in my shake. It was too dark to determine what the object was. I called the supervisor, and he said to take pictures and he would have their insurance company call me. My stomach was so upset after this. After talking to their insurance Company, they determined that nothing could be done and as I said before they would not even offer to compensate me for my cost. This is not acceptable.

Clifton Colorado. Ordered the 2.99 double cheeseburger and med. Tot says goid through labor day. They were rude and said they do not have that special even though it is on their website and on tv ads. Shake menu says coconut cream ansd banana cream shakes. Nope they don't have that any more. This is the very last time I will ever go to a sonic again.!

Tuesday, August 21, 2018. My husband decided he wanted a Sonic burger and onion rings for dinner. I went to our local Sonic, 1906 St. John Ave, Dyersburg Tennessee. The lady came over the speaker talking so fast I couldn't understand half of what she was saying, so, I went ahead and ordered the 1/2 price cheeseburgers and a large order of onion rings. Everything on the screen was correct. The server came out with my order, onion rings only. I told her what I had ordered. She went back inside to ask the manager about it. She came back out and told me there was not an order for my stall with 2 cheeseburgers. SO, I had to wait another 10 minutes to get the rest of my order.
Don't get me wrong, the food was very good. The service, not so much. Even though it was their mistake, I still had to pay for the order,

A manager named Kelsey cut me off while ordering again, and I did not get to finish my order. I received half of my order and then she came outside after I had to push the button again to order she said " what else do you need" extremely rudely. She proceeded to just give me free drinks because she gave me more drinks on top of the ones I already ordered. I am no sure how this continues to happy but it's getting out of hand. She does not have any respect or care when serving and constantly cuts me and other consumers off while taking their order.

I went to Sonic on Whiskey Rd in Aiken SC. on 8/20/[protected]@ 3:54 and ordered the Classic double cheese burger special with the tots with chili, cheese, onions and a medium Fresh fruit strawberry slush which they said would be $ 6.[protected]@ 4:16 I still had no food so I called back in and informed them that I was still waiting on my food and was told it would be right out. I watched people come after me get there food. So at 4:28 when I still had no food I left because that really was ridiculous to leave a customer waiting that long for anything.

I went to get food for the family I returned home with burgers and what I thought was chicken sandwiches for the family but little did I know that when I checked the food I was gonna find bugs on my burgers and one of the chicken sandwiches was very hard and odd looking smelled kinda odd to with farther inspection I noticed the sandwich was actually part of a rat which had gotten fried another complaint I also have was the employees were rude I talked to multiple managers after this tragic event and they had serious attitude problems with me I feel they should be fired especially that guy named Kris he smelled like he baths in weed its crazy that such a well known company allows people like these guys to work for them

This place is very nasty an as a former employee I thought I share how nasty (sonic drive in) in Orlando Florida 32819 is an how much they don't care about weather there customers is served healthy good quality food all picture you see is pictures of me coming in the next morning from there closing very nasty an this needs to be addressed as a general manager she should've took care of the problem but instead she come an go when she wants never on her schedule time an leave her managers to struggle her name is Maleah the general manager a ex convicted she look just like that tattoos all over her like a gang banger not a good look for Sonics nasty attitude the store always runs out of different thing the store barely pass the health expections due to us not have sanitize dishes dirty why are they on the clean dishes grease straps not dumped over flowing on the grill the trash not tooking out over night the hot dog roller not clean at all just felt as is grill grease pan filled never dumped the floors this place is going to get someone sick there very nasty an don't clean this is a problem

Today I went to Sonic, on Airline Highway in Metairie, LA, to pick up my boyfriend and I a quick lunch. I ordered the food and waited for quite a while until it finally came. I asked the girl if she was sure the order was correct so that I didn't have to come back. She said I could check to see if it was and that they woukd correct it if not. Sure enough, I ordered my boyfriend a peanut butter shake and she brought vanilla. I buzzed the button and once again waited. After a while someone responded. I explained that they brought the wrong shake and she told me the correct one would be out there shortly. I waited...and waited. Finally I got out of the truck and went to the door with the wrong shake to see if it was ready. She said she would bring it to me when it was ready. I told her that by that time the food would be cold and that I just wanted a refund for the entire order. She said fine. I told her to take the food and she said to throw it in the nearby trashcan. I decided that since they were going to throw it away I'd bring it to the homeless guy that hangs out by the Walmart store being I had to drive right passed him to get home. So about 10 minutes later a manager and the employee come out and show me a paper with what was supposed to be my refund, but she said she could not give me a copy of the receipt. I took a look at it and it only had refunded the shake. And then I said that her employee told me to throw the food in the trash and you are only refunding the shake? Then the girl says you didn't throw it you put it back in your truck. So I got the food that I was going to bring the homeless guy and brought it to the table by the door. I told her I wanted a copy of the FULL refund and I was not leaving until I got it. I went back and sat in my truck and the manager threw the food that I was going to give the homeless guy into the trash can. I waited and waited...no one came with my receipt. I buzzed the button and they said it was coming...still nothing. Finally I laid on the horn and a man sitting at a table says something to the girl...and she said very loudly, "she'll be gone soon, I've called the police." So I buzzed the button again and thanked them for calling the police because not providing a receipt when it is asked for is likely going to go in my favor and "I had no plans to leave without proof of my refund"...especially after she threw the food in the trash. Had they been nice to me about it, I may have just sucked up the refund and gone away dissatisfied. But instead, I left pissed off after over an hour ordeal and never to return to Sonic again. EVER! And to think I gave that ungreatful child a three dollar tip for NOTHING BUT [censored]. She goes home with my money, I have to go somewhere else for lunch, and Sonic throws food that can feed hungry people in the trash.

I regularly come to this location because I live close and enjoy their products but every time i come it takes 30-45 minutes just to receive a few things. Its like nobody works here or everyone is blatantly lazy and not doing their jobs. Sometimes our order will be wrong or I have to ask them to blend their slushes after I receive them because they seem to "forget". This location needs a new system or new workers because the service is terrible.

I was at the Sonic drive thro at Greenfield Wi and we ordered our food2 small real fruit smoothies, waited 35 minutes before we got our smoothies. 15 minutes into our 35 minute fiasco the lady said she was out of mixed fruit smoothies when we ordered strawberry fruit smoothies and it would be right out. 30 minutes we called and they said it would be right out. 35 minutes total it came out they said it was free but was charged to my credit card. Worst!

ordered thru drive thru 2 all american hot dogs with mustard, relish and onions...
paid for order got around corner to eat and it was smothered with ketchup with about 20 extra ketchups in bags- after i had asked them to not put on ketchup..
so i drove around second time and they were like "ohhh, we're so, so sorry.
we'll make 2 more. They made 2 more but the bread looked like rats had been eating the bread and the hot dogs we'rr never cooked- they were ice cold. the onions looked like they were thrown in dunpster and then put back on...i went around again and tiold those studid [censored]s i wanted my money back . They got that part right. what a bunch a [censored]s working at sonic. you lost my business and every one i know.
why dont you close down now because its just a matter of time youll be like subway, sears, kmart, toyr us, your're not gonna last--

August 18, 2018 @1:33pm
I placed an order for 2 ice cream dishes, small snickers blast with no whip extra snickers, & large cherry limeade. Chrishel ( car hop) person brought our order out which was good, until I started to eat my melted snickers blast that seemed to have been made sooner than my other items that I've ordered. I got out the car to speak with the car hop person which wasn't the same person who originally brought my order out and explained to her if she could remake the blast because it was melted. She agreed, while I was sitting outside waiting I noticed it was taking a long time to remake my order.. when she finally brought out my order I was pleasant with her and thankful that she remade the blast... I left thinking everything was good because I ate my blast down to 3 quarters and that's when I noticed chunky pieces of styrofoam in my ice cream blast that was put into my cup purposely. I didn't notice anything different because the lady put so much snickers in my cup it over powered the whole blast which was odd to me but I didn't think nothing of it... I was upset I drove back and asked the person who remade my blast to get the manager and she said ok. I explained to her there were chunky pieces of styrofoam in my ice cream blast, but the young lady showed no response to my complaint but acknowledged she would get the manager. Then I spoke with the manager of the store and explained what happened she then apologize and gave me money back. At first she was explaining she can only credit my card back but when I told her I was reporting them she gave me cash. I asked for the manager number of the location, and the young lady that got the manager for me came out and said it's at the bottom of the receipt. I then asked to confirm the store number but in turn gave me the wrong information. I would recommend to everyone not to purchase anything from Sonic Drive at 3134 W Walnut Hill Lane Irving, TX 75038.. only thing I failed to do is take pictures because I was so livid about my order

I entered sonic drive-thru at approximately 2:45 pm. I waited about 10 minutes before I was able to pull up to the speaker to place my order. The worker was extremely rude in her tone when asking me what I wanted on my burger and was very impatient while I ordered. She acted as if I was an inconvenience and she was not polite in any manner during the exchange. I waited another 10 minutes to reach the window. At the window, a different employee took my money. I gave him my card ( which I use regularly without issues). Approximately 2-3 minutes later the employee hands me back the card and said it didn't work. I then gave him cash to hopefully speed up the waiting process and receive my order. It took another 3 minutes ( if not more) to receive my drinks. I witnessed the worker, whom I believed was the person taking orders since she was the only girl I observed on this shift, slam my order on the counter in a frustrated manner. Finally, after about another 1-2 minutes wait, I recieve my order. Thankfully, my order was correct. I was not given a reciept (which I searched for to retrieve the rude employees name) after paying for my meal.
I visit sonic on a regular basis and I am completely dissatisfied with my last too visits . The food quality has been distasteful lately and, quite frankly, not worth the wait or the money. The last two trips I have had to wait at least 20 minutes if not more in the drive-thru.