Sonic Drive In / charged twice
I ordered and PAID with a gift card (not Sonics) but when my order was brought I was told they just needed to see my card and no additional charges would be made (dumb i know). When I checked my card the next day i saw two charges from Sonics... my original and another LARGER price. I called corporate and filed a report and told someone would follow up with me. That was LAST MONTH!!! I called back after about a week and my contact info was confirmed and I was told they were sorry and someone would get back with me. Didn't happen.
I called back the FOLLOWING week again! Same thing... confirm my contact info and said sorry someone would get back with me. I told them I would be filing with the BBB and would contact the local one myself to see if it would help expedite things. The manager wanted to know if I had the copies of the two original receipts. I told him no I didn't keep my first receipt and if I had received a second receipt I would have resolved it then. I told him I could provide a copy of my statement showing the two DIFFERENT charges on the same day and location, etc. I took time out of my day and drove over there to turn it in and was told he would match my statement to the customer receipts from that day and would get back with me. Again didn't happen.
Contacted the local Sonic drive in where the overcharging took place today and spoke to the manager again. He stated they had no RECORD of the two charges being made on that date. I interpreted that to mean I was being called a LIAR. He said he called Treasury and that he would let me know what they found out. I then proceeded to call Corporate again and tell them I wanted this resolved by this Wednesday seeing as it had been a MONTH already and nothing has been resolved!!!
If it a $1 or 2 I wouldn't make a big deal about it. But it wasn’t!!! Plus the treatment I have received since then have just made me more upset over this whole issue which is why I want it resolved along with an APOLOGY at this point.
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