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CB Fast Food Chains Sonic Drive-In 113 W Main St, Radford, VA, 24141, US
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Sonic Drive-In
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Sonic Drive-In company logo

Sonic Drive-In

113 W Main St, Radford, VA, 24141, US
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8:00 am - 10:30 pm
Tue
8:00 am - 10:30 pm
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8:00 am - 10:30 pm
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8:00 am - 10:30 pm
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M
9:17 pm EDT

Sonic Drive-In - Did not give us our order

Me and my finance and our roommate decided to eat at Sonic's on the fourth of July, little did we know that this would be a huge mistake. After waiting at my car for 40 minutes and not receiving our order, we pressed the red button and asked about our order and they said it was on its way. After another 15 minutes we went up to the door and our waitress said that the order had been canceled because we weren't at our car, however we had been waiting by the car for the whole time! So then they said we would have to replace the order, which we did and waited another 15 minutes and my roommate then went to talk to them and they said the food was on its way. 5 minutes later and another women came out to our car and said the waitress was looking for our car to deliver the food. Finally the waitress arrives with our food and I ask her to talk to the manager and tell her that I really don't think I should have to pay for this food again, she tells me that it was discussed with their manager and that because we were supposedly not at our car a half and hour ago it is not their fault. I tell her that I will not be coming back to sonic and that I will be filing a complaint. After I leave the drive-in and arrive at my apartment we find that our order was in fact wrong. I did not receive a refund either after I drove back to sonic to get the right burger. As I was waiting for my replacement burger, I see the waitress we had just had say "Get that woman out of her!" . This is by far the worst service I have ever received anywhere. Do not go to the Sonic Drive-In in Radford Virginia!

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sobecas
Kansas City, US
Sep 03, 2014 11:41 pm EDT

Through my researching the customer complaints list just got way too long and
The business just lost track. After time had past a group of individuals
Has not only hurt the restaurant, its hurt the hardest entire working
Wait staff in the world! A carhops job is by far the hardest
Restaurant work in its field that is why its turn over rate gets killed.
It makes it harder for the management to hire and can hurt fellow
Employee's also, so when this happens our work schedules are figured on a
Daily. By daily I mean the workers carhops/cooks call the store
Everyday or the night before to see if they are working. The
Restaurant does try I mean come on half prices during certain happy
Hour's even the shakes are half off after 8 at night until close! Honestly
Sonic shouldn't have taken away its old ways customers buzzing through
The drive through and not even waiting for the order to be re-red and getting to the window without a receipt. I even tell the best
Car-hop that not even she's a robot, we have lost a lot of our streak but
The truth will only hurt us both. Service people and the people. I
Was forced to quit by my management and boss with in my 3 month return
To working with sonic drive-in never had such a problem before ever in
My work history with thefranchise although this store#3477 has had a
Huge turn-over rate since I have been employed there. I am not taking
Back the written attack on us complaint but am saying or just wanting
To say wow! Wrong store to defend, I was however in there defense and
As far as losing not only me but many other good hearted employees its
Absurd.in my recollection I recall, 13 employees that have fired left
Or quit.
I did however have hope for my sonic while I was employed there, it was a
Wreck, after the audit, the store being closed for cleaning and bug
Bombing, in regards to it being closed down.
I needed my job is what I am trying to say and it was known, cant understand why I was pushed so hard? Verbally and was told my replacement was already hired, I had done
Nothing except my job and the day I quit was a sad one.

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Zachary stroud
Pineville, US
Dec 15, 2012 9:19 pm EST

I have been working for sonic for around a year an a half and I can honestly say that the job is absoloutely horrible in pay as well as the things that you hve to put with. My issue is that the management team is alwys horrible. My manager that I hvean issue with name is sean and his father 'mickie' is the store general manager and he makes $10.00 an hour which is normal and I get paid $7.25 an hour which is ridicoulous because I have been working for sonic for so long but that is not my complaint. He is scheduled next week four hours overtime while I have 31 hours for the week and im the beat night cook that they have as of now and lets keep in mind his father makes the schedule. He from what I am undertanding has around 15 hours overtime from this past week on top of his usual 44 hours every week and has well over $1, 125 on his paycheck for the two weeks while no other manager does. The other managers are making around $600.00-$800.00 evey two weeks. I make around $550.00 every two weeks and that has only been recently due to a co-worker quiting. I am absoloutely sure that mickie is messing around with the pay time. I think that lance or another head person in the sonic business should look into it because not only is sonic running up its labor all the time but this issue is making it nearly impossible for any other worker to make any decent paycheck. I may only be 17 years of age but I have rent, bills, and things to pay for like every one elas that needs a job. All I request is that someone please come check the clock in times, the schedule and take a look at the cameras to just make this job bareble for me and the rest of this sonic crew. Sincerely a sonic cook that cometely hates his job.

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Robert431
, US
Feb 28, 2012 1:11 am EST

I went to sonic one Tuesday evening a few weeks ago and my burgers were cold. I told the CarHop and she took the burgers back in to have them corrected. Upon receiving them again, they were cold once more. This time I asked to speak to the manager. When he came out I could smell whiskey on him. He was slurring his words and not making sense. I eventually got my burgers for free but was appalled at the service. The general manager should be fired.

Valerie
Valerie
, US
Oct 17, 2008 8:03 am EDT

Why can't they get the order right?

Last night at our local Sonic Drive-in in Nevada, MO, and my family decided to try their Angus Burgers.

We placed the order and in a reasonable length of time they brought us our food. Not only was the meat cool and under cooked, but they hadn't filled the order correctly. We called to complain, they sent out a new sack of more of the wrong stuff, still cold.

The third time we ordered our food, the assistant night manager refunded our money and basically asked us to leave. He was rude, even though we explained that we had never gotten what we had ordered.

His only comment was that he had prepared the food himself. I am so very happy for him, it still wasn't correct.

I personally know the owner so I know nothing will ever get done about it. He could care less about his customers.

I personally will never return to this drive-in and I may never stop at any other Sonics for that matter either.

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DJR009
Oklahoma City, US
Oct 25, 2009 5:32 pm EDT

I went to this Sonic because its practically across the street from where I live and have done so for years, I had 2 coupons one for the Wacky Pack $1.99 and the other Brown Bag Specical $6.99. They refused the $6.99 coupon I got home my husband called and spoke to the manager who told him we are a franchise store and we do not have to honor anything. Well needless to say coupon or not part of her paycheck just drove off!

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Walter
, US
Jun 01, 2009 7:38 pm EDT

Sonic drive in located on 29th and shields Oklahoma city, Oklahoma did not answer the drive thru and when we pulled up to the window was ignored although a girl with headphones on was at the counter and looked out of the drive-thru window at us and turned around and kept talking to another employee. We waited and she turned again to look at us and kept talking. We waited alitlle longer and left. It was the worst service I have ever seen and have never been treated that poorly at any drive-thru restaurant ever.

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Ruth and Kevin
Orange, US
Jan 01, 2015 6:46 pm EST

Bobby if you are old enough to have a girlfriend and you have the same problem every time you are old enough to double check the order. I can understand you not checking if it happened once, but come on all the time. You are not the brightest crayon in the box are you?

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Ruth and Kevin
Orange, US
Jan 01, 2015 6:45 pm EST

The only mistake the waitress made was by saying get that woman out of here, she should have said get that child out of here instead.

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Ruth and Kevin
Orange, US
Jan 01, 2015 6:44 pm EST

Did you later admit that you were not in the car that you were shopping down the street. Either way you are a dishonest person. With such terrible grammar skills there is no way any of you are old enough to drive.

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bobby cheatham
Corpus Christi, US
Jan 01, 2015 6:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My girlfriend and I have gone to the sonic on staples just past saratoga blvd. in Corpus Christi, Texas and we have never received our order correctly. We look on the receipt and they never follow our order but the receipt is correct. We used to enjoy going to sonic but because of this sonic we will never go to another sonic EVER! We finally got so tired of going back because of our order not being right we have decided to drive further to Whataburger because they never mess up our order.

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