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Sonic Drive-In
Sonic Drive-In Customer Service Phone, Email, Contacts

Sonic Drive-In
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1.3 1802 Reviews

Sonic Drive-In Complaints Summary

122 Resolved
1677 Unresolved
Our verdict: If considering services from Sonic Drive-In with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sonic Drive-In reviews & complaints 1802

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Newest Sonic Drive-In reviews & complaints

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K
7:26 pm EDT
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Sonic Drive-In didn't get my order

My husband and I stopped at Sonic in Wamego, Kansas about 2:30 this afternoon. We simply ordered 2 route 44 drinks and there were orders of food placed after our order and they were delivered before ours. The menu board said our order was being delivered and I waited several minutes and it never did come. So we left and went somewhere else. Will probably never stop there again.

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4:51 pm EDT

Sonic Drive-In foul language being heard at the pull up window

I pull up to the present window and I hear loud obscene words. And I mean loud with complete disregard to the fact there were customers present. This has happened a many times before. But the manager who runs it doesn't care about complaints. Please do something about this poorly ran store! They also forgot to give me my ranch that I asked for. Maybe if they payed more attention to the customer instead of messing around they wouldn't forget how to do their job!

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4:07 pm EDT
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Sonic Drive-In service

Wichita ks 67218 (Harry)
It took 3 times to get my order correct. A simple order 2 dr. Peppers 1 limeade 2 corn dogs. It took over 10 min for first try. The service of this sonic has went down in last 2 months of visiting several times. Need to find different restaurant. I am Done Sonic!
It is too bad because our school sends a lot of service to this one. I will suggest to site council to switch locations or find a different restaurant to use.

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U
1:39 pm EDT

Sonic Drive-In cheeseburger

I ordered simple cheeseburger with mayo, no lettuce.. when it was brought out, I paid, the cathop asked me if I wanted my change and I said yes. I opened the burger and there was lettuce, no tomatoes...I read the ticket, it was input correctly they just made the burger wrong. I wish they were more concerned with getting my order right rather than worrying about if I want my change..

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B
1:48 pm EDT

Sonic Drive-In card charging

I know of 2 people in Norman, Oklahoma, including my son, who have had charges on their credit card after visiting North Porter Sonic yesterday. Both had to cancel their credit cards. I am seeing several posts related to this and others having to cancel their cards. I just don't want to risk it, so won't be visiting any of the Sonics for a while.

Thank you,
Marsheila Cox

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B
9:45 pm EDT

Sonic Drive-In service an food worst ever

Service an on 3 different occasions I waited over 30 mins to get my food An tonight we went An waited one hour an the host came out an asked what we was waiting on an I stated my food I ordered from the board they had no clue what my family had ordered Last week we went An the milkshakes were made so bad we had to send them back an then the manager got an attitude An I asked him if he would drink them but this sonic is the worst I have ever eat at tonight I just left i wasn't waiting any longer an I also have spoken to a lot of my friends an they have had the same problem sonic just lost my family's business

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C
3:00 pm EDT

Sonic Drive-In removing the brownie master blast

I am very sad y'all removed the brownie master blast from the menu. It was my all time favorite. I'm pretty sure y'all took the brownie master blast off of the menu because y'all introduced the Oreo cream filled cone, which in my opinion isn't as good as the Oreo blast. Y'all could take off the M&M blast since McDonalds has one just like it. I really hope y'all bring this back to the menu soon because it always made my day better!
Thanks, Claire Gordon

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M
11:00 am EDT

Sonic Drive-In service

Went to sonic at 7:20 this morning, sat there for 23 mins before i called them . I ordered cups of ice and a breakfast sandwich, 3 cars next to me came and went, they told me she was literally on her way out the door. I waited another 5 minutes and called again. I got the same answer and i told her this what she told me that already. this is not unexceptable . Was late for work and that made me furious. I finally just left

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6:46 am EDT
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Sonic Drive-In product and service

well to start with I have went to the sonic drive-in at 1515 arkansas blvb texarkana, ar .
several time due to being so close to home ! a couple of times i have been there and i get home and my order was wrong or the left something off. one time i had a foot long chili cheese coney and they left the chili off of it. i called to talk to a manger and could not talk to one ! the last visit was sunday 10/14/2018 i order our food to take home. i order two number ones ! one with no tomatoes and onions the second one with no pickles or onions ! when i get home and seat down to eat open up the burgers and there it was again they were made wrong. now i can understand if they were busy but in this case both times they only had maybe ten cars max at the stalls and none in the drive thur. i called to speak to the manger once again and same thing happens . there's no manger to talk to. so i talk to the girl in the phone on told her what i wanted ! all she could tell me was if i didn't want in on there to take it off and then she hung up! maybe yall can talk to whom ever the manger or owner is and get this fixed so other customers get better service.

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7:52 pm EDT
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Sonic Drive-In customer service

The employees at this location were slow, careless, and unfriendly! There were male employees that had their pants sagging below their butts and a couple of them were pulling them up multiple times as they were walking in and out of the building. From the time I ordered my food through the drive-through, to reaching the window our ice cream was almost all liquid, even the whip cream was melted. The fries were disgusting and old. And each car was waiting at the window for 15min or more. When I got to the window and looked inside, all I saw was what looked like a bunch of teenagers that were yelling at each other and pacing around and had no clue what they were doing! I understand this is a new location for Sonic's, but the training that was done here seems out of control. I will not be going back there to this location ever again. It was NOT worth the wait and I've wasted my money.

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M
1:37 pm EDT

Sonic Drive-In poor servce and unauthorized credit card charges

We stopped at Sonic located at Buda, TX and ordered 3 small chocolate shakes on Oct 13th at around 11;pm.via the drive thru. First off, the person who took our order got it wrong because she was too busy on her cell phone. When I checked my bank statement I discovered that I was charged 3 times ($7.12.00, $7.12.00 and $3.56.00). When I call them on Oct 14th to report the incident, I got the run round then I was told I had to contact the General manager to get it resolved. Really? Why have a so-called "day manger" if they can't correct a unauthorized payment. It is absurd that I have to contact a GM to fix their mistake. If anything, they should be contacting me. Due to this situation I will never stop at another Sonic.

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9:50 am EDT
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Sonic Drive-In service

Arrived at the Warren Arkansas Sonic on Oct.14, 2018 at 9:15 push button to order around 9:30am another vehicle came push button order was taken right then and there but am still waiting. I feel like I was and were over looked. At that point I lift the sonic.This is something should never happen to anyone when they are paying just like the next person. I am not a person to complaint and it was not full only 5 vehicles..Never had service like this..

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7:57 pm EDT
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Sonic Drive-In ordered double burger got single burger

Went to Sonic in Sedalia, Mo. and ordered 2 double super sonic cheese burgers and
received 2 single burger ones. Did not realize this until I was home. They were also cool to the taste. I thought they brought them out to quick. I'm assuming the burgers I received were already prepared and they needed to get rid of them. I find this un acceptable. I like the Sonic burgers and wish to continue buying them. But I would like to receive what I order and for it to be hot. I paid for double burgers.

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Update by Susan Bunch
Oct 13, 2018 8:00 pm EDT

Paid for 2 double cheese burgers and got 2 single. They were not hot.

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C
5:16 am EDT

Sonic Drive-In manager chris walker

The manager Chris Walker of the Sonic Drive-In off Hwy 34 in Terrell, Texas has been having an affair on his wife Carrie Walker with my now ex girlfriend Brittany Robison who was fired for sexual harrassment but hired back multiple times as long as she kept having sex with Chris Walker! Not to mention Chris and Carrie have 5 kids together! Chris also raped Brittany and took pictures of her while she was asleep! I don't think someone of this character should have a job period much less be a manager of such a great company like Sonic!

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E
1:29 pm EDT

Sonic Drive-In supersonic double cheeseburger

Burger patties we're over cooked. Hard as cardboard. The preparer had to have known the burgers were overdone when they were put together. Really? The Sonic in Kansas City Ks on Leavenworth Rd is a joke. I bought 2 and both were pitiful! This isn't the first time I've had problems with their service. I'm pissed to say the least! I'm done with that particular location!

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E
6:55 am EDT

Sonic Drive-In possible stolen card information

Hello! Today my boyfriend and I went through the Sonic located in Sioux Falls, SD on approximately 10-12-18 at 0628. While we were in the drive through, my boyfriend paid for the order with his card (ending in 3210). The cashier was a petite female with mulatto skin tone, black hair, a tattoo on her right forearm and one on her left hand. We do not know her name. She disappeared out of sight with his card and was gone for a long period of time before returning and giving the card back. We would like this investigated for possible fraud/theft and video reviewed. We have frozen the bank account in case this is possibly what may have happened.
Thank you for your time!
-Erica and David

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12:53 pm EDT

Sonic Drive-In service

[censored]ed up attitude messes up order really bad then comes back out take are food back after they just got done telling us we can keep are food I never go back and I be sure to tell everyone I know not to go there the nerve I people have that work there someone needs to show this team the meaning of making people ordrrs right its way out of control if u ask me

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D
5:12 pm EDT

Sonic Drive-In management

New manger that took over this location from the previous manger is constantly yelling at her crew not helping them and not attempting to learn the system and she is also the mother in law of the manager in fort Stockton who was thinking of quitting then other manager is fired he's happy not quitting and is here bossing around crew because he's from a corporate store does all the regional managers repairs don't think this is right if I have to go local labor board I will

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4:19 pm EDT
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Sonic Drive-In the size of the sundae cups now.

I went to sonic to purchase a hot fudge sundae and a strawberry sundae. They were 1.79 each totaling 3.91 with tax. The cargo can out with these little cup maybe a 4oz cup. I would like to know when did you all start serving this small cup for the full price. You have lost a customer that visits daily at the one at summer and poplar in Memphis where I buy 25 slushies 4 days a week during happy hour for my daughter's class. I very upset about this.

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3:02 pm EDT
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Sonic Drive-In manager

Manager Juan Esparza at the Sonic Drive-In, 9080 FM78, Converse, TX 78109, was supposed to give me an interview Wednesday. But do to his unprofessional ways left an hour early knowing he had an interview with me and the other manager there did not help me at all. I was left in the heat with no response for an hour. This might be due to the fact that that manager partied till morning the night before. I'd appreciate it if he was fired and I get another chance at an interview because I was deeply sad and disappointed I wasn't even seen to. I was so happy to go to sonic because I was so determined that I would've gotten hired! Thank you so much and I hope the rest of the day goes well!

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Sonic Drive-In In-depth Review

Menu Variety and Quality:

Sonic Drive-In offers a wide range of food options to cater to different tastes and preferences. From classic burgers and hot dogs to refreshing milkshakes and slushes, there is something for everyone. The ingredients used in their dishes are of high quality, ensuring a delicious and satisfying meal. The taste and flavor of the dishes are exceptional, with each bite bursting with flavor.

Service Efficiency:

The speed of service at Sonic Drive-In is impressive. Orders are fulfilled accurately and efficiently, ensuring a quick and seamless experience. The staff is friendly and professional, providing excellent customer service and making you feel welcome.

Pricing and Value for Money:

Sonic Drive-In offers affordable menu items, making it a great value for money option. The portion sizes are generous, providing a satisfying meal at a reasonable price. They also have special deals and promotions that offer even more value for your money.

Drive-In Experience:

Ordering from the car at Sonic Drive-In is a breeze. The drive-in stalls are readily available and functional, allowing for a convenient and efficient ordering process. The food is delivered to your car in a timely manner, ensuring a seamless experience.

Cleanliness and Hygiene:

Sonic Drive-In maintains a high level of cleanliness in their dining area and restrooms. The staff ensures that proper handling and storage of food are followed, maintaining hygiene standards. Overall, the cleanliness and hygiene standards are commendable.

Customer Satisfaction:

Sonic Drive-In values customer feedback and strives to provide a satisfying experience. They are responsive to customer complaints or issues, ensuring that any concerns are addressed promptly. They also offer loyalty programs and incentives for returning customers, showing their commitment to customer satisfaction.

Online Ordering and Delivery:

The website and app of Sonic Drive-In are user-friendly, making online ordering a breeze. Online orders are accurate, ensuring that you receive exactly what you ordered. The delivery is timely, and the food arrives in good condition, maintaining its quality.

Environmental Responsibility:

Sonic Drive-In is committed to sustainability and waste reduction. They make efforts to use eco-friendly packaging materials, minimizing their environmental impact. They also participate in community and environmental initiatives, showcasing their dedication to environmental responsibility.

Accessibility and Convenience:

Sonic Drive-In has numerous outlets located conveniently, making it easily accessible to customers. They also provide ample parking spaces, ensuring a hassle-free experience. Accommodations for customers with disabilities are available, making it inclusive for all.

Innovation and Special Features:

Sonic Drive-In constantly introduces new menu items and promotions, keeping things exciting for customers. They also offer unique offerings and customization options, allowing you to personalize your meal. The integration of technology enhances the customer experience, making it even more enjoyable.

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Contact Sonic Drive-In customer service

Phone number

+1 (866) 657-6642

Website

www.sonicdrivein.com

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