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Sonic Electronix
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www.sonicelectronix.com
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2.3 33 Reviews

Sonic Electronix Complaints Summary

11 Resolved
22 Unresolved
Our verdict: Engaging with Sonic Electronix, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sonic Electronix reviews & complaints 33

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8:50 pm EDT
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Sonic Electronix Return of JL Audio C1-570x

I purchased these speakers in june or july of this year. I wanted to return them and sent in a request. They accepted the return and I sent the item back. I was never refunded. I have emailed them multiple times and they only ever told me that they would forward my email to the appropriate department. They are a scam company.

I more recently sent in a complaint email to them. Unlike they previous times, they did not reply back this time. I wouldn't be surprised if it was an automated service replying to my emails and not a real person. I wonder who even runs the company. I don't recommend anyone buys from these scammers.

Claimed loss: $145

Desired outcome: A refund!

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J
2:35 pm EDT
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Sonic Electronix Speakers

I never received my order and they won’t give fed ex the information needed to get order covered. Paid 1700.00 and never got my speakers and can’t get a refund either. Constantly got bounced Around told to wait. Now it’s been three months filed an affidavit as well as police report, jumped through all the hoops the had set out and still getting nowhere. Company is a complete scam with zero customer support!

Desired outcome: Refund for product that I never received

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4:48 pm EDT

Sonic Electronix Return for a non working sound bar that was sent to me.

I received an RA number 529677 from the company to return a wet sounds sound bar that was sent to me not working. I troubleshoot it with wet sounds and they assured me that something must be wrong inside the sound bar. Sonic electronics is trying to get me to pay to ship this item back. I refuse to pay to ship this item back when they sent it to me not working all I’m trying to do is get a prepaid label to send this back to them I have already gone on their website and purchased another one that works fine.

I have had horrible conversations with Jasmine a manager waiting on Louis a manager to call me waited on hold for 20 minutes while somebody tried to get Louis and then got disconnected and now I can’t get through to the number at all I’m assuming they have blocked my cell phone number. I am livid with this company. Extremely poor customer service.

Desired outcome: All I’m looking for is a prepaid label to return the broken sound bar that they sent me

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Is Sonic Electronix legit?

Our verdict: Complaints Board's thorough examination reveals Sonic Electronix as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Sonic Electronix stands out for its commitment to quality and security. Clients considering Sonic Electronix should delve into its customer service record to gauge compatibility with their expectations.

Sonic Electronix earns 96% level of Trustworthiness

Perfect Trust Endorsement: Sonic Electronix achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sonic Electronix. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sonic Electronix has claimed the domain name for sonicelectronix.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Sonicelectronix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Sonic Electronix and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Sonic Electronix's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • Sonic Electronix protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Sonic Electronix. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:43 am EDT
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Sonic Electronix Maestro audio kit return

I bought the maestro audio kit from sonic electronic and after I paid to have it installed the technician realized the control bar on the top was not working so I called sonic to see what they could do.. here is their response

You can take it back to the people who installed it and have them remove it and then ship it back to us and we will send out a replacement.. so you want me to pay to have it uninstalled then pay to ship it back to you and wait for you to ship out another one all at my cost and drive around in 90 degree weather with no a/c? Well ma’am yes that’s our policy ummm no that’s piss poor customer service especially since you sent me a defaulty item.. so I purchased one from somewhere else and then was informed oh we also don’t issi refunds but we will give you credit towards something else.. yea that’s extremely bad customer service, they are rude and I would NEVER recommend them to anyone for anything I will stick with crutchfield who by the way shipped my new one out the same day and have excellent customer service!

Desired outcome: A full refund for their faulty product they sent out and an apology for their rudeness

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A
5:40 pm EDT

Sonic Electronix service

Went through drive thru
Cashier at drive thru game me ten cents over which I gave back to her and I get treated unkindly by not getting my order done right
Ordered 3 corn dogs they only gave me 2
Went back for my 3rd
When I got home the 3rd corn dog was smashed
Called the manager and the manager said she bagged it herself and that it must have been smashed by there machine and she did not apologize for the inconvenience.

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Update by Amanda Monique
May 13, 2019 5:42 pm EDT

Sonic FOOD
On L street NOT Sonic electronic

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M
4:21 pm EDT

Sonic Electronix customer service.

I ordered a few hundred dollars worth of equipment last year. Items took a long time to get to me. I could not ever get anyone on the phone or return my emails. One of the 6X9s I ordered no longer works (order [protected]). Email from customer service told me to call customer service. On hold for 15 minutes and then a recording tells me to call back later. Exactly why I stopped getting items from Sonic Electronix last year...they have the worst customer service I have ever dealt with. I would like to know what you can do about this 6X9 that has a year warranty on it that expires in May. You can call me at [protected].

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9:07 pm EDT

Sonic Electronix lack of support

I don't think they are scam but don't expect anything other than cheap prices. I bought a stereo/amp and speakers for my daughter's car. The order was confirmed and shipped promptly minus a dash kit. I was notified it would ship as soon as they received it. Then I received a call asking if I wanted to cancel the part since it was free. I don't consider the "free" parts that are provided as incentives to buy from them free. They are part of the overall decision making process on who to buy from. They did send the part 10 days later. They provide the wrong wiring kit, the wrong dash kit, and the wrong antenna adapter. I tried to call several times and was sent to VM every time. I eventually left a message that has never been answered. I also sent an email that has never been answered. Today they had the gall to forward me an email from a potential customer asking technical questions about the same product I purchased. I think if you buy from them you need know exactly what you want. Don't rely on their automated technology to choose parts for you and don't rely on their email support responses as they are answered by whomever they can find to do their job. The best deal I've been able to find on Amazon for the equivalent "free" parts runs $27.99. Seems free does have a value. Maybe they will call someday but I don't have a lot of hope for that day.

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5:29 pm EDT
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Sonic Electronix fraudulent transactions

Do not buy from them it is a scam. They do not answer calls or emails. They spoke with me what speakers would fit my boat. I purchased them they were delivered and was obvious they did not fit my boat. I returned them the same day.

I expected an apology and a full refund. Instead they kept 50 dollars claiming I was returning a used part and they also charged me for return shipping. Additionally they do not state the will charge a bogus restocking fee when they sell you the wrong merchandise. I have read others apparently they are ore then happy to sell u something that wont work or fit knowing you will return it and they will try to keep 50 dollars or more and resell it again making more then would have of the merchandise was actually sold

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11:44 pm EST
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Sonic Electronix boss amplifier

I ordered a 2400 watt 4channel amplifier from sonic electronics on Dec29th for 87.99$ the money was taking of my credit card the same day I've been trying to contact them every since then to get my track my order confirmation I can't get thru to them thru emails or the phone all I want is my money replaced on my card an I will never deal with such company again I'm use to doing online orders an this is most definitely my first bad experience I start calling at 10am almost every morning an it already be 30 to 40 people ahead of my an they don't even be open 2 minutes yet I really feel something is not right my number is [protected] there system isn't even showing me as making a purchase

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8:44 pm EDT

Sonic Electronix pioneer cd/nav car radio

Advertised as a navigation unit but had no gps and couldn't even connect to smartphone nav. Came with the wrong wiring adapter and could not be installed. there has been no response to a request for a return authorization and the help line says that they are reorganizing and short on help.

There are plenty of other vendors selling this or comparable products for prices just as good.

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4:30 pm EDT

Sonic Electronix customer service

My name is Rebekah Ainsworth. I previously called in and made a complaint already about the General management of Sonic in Jena La. I trusted that the issue was addressed and taken care of so being a loyal customer in a small town i went back on faith but with only a few choices to have lunch and limited time to eat I was again disappointed. I was at a stall the speaker attendant stated her name was tab she was very rude while placing my order i ordered a burger, fries, and a drink when the car hop brought my food I didn't even get a receipt which is not surprising cause they never give a receipt. I know people have bad days but it should never be taken out on a customer. My concern is that the store is going to be affected greatly in a small town like this because people will stop going there because of her rude and inappropriate attitude toward the ones that keep her a pay check

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2:41 pm EDT

Sonic Electronix food quality and service

I am a Hugh Sonic fan and while living in Georgia, I ate there at least once a week.

I have moved to the Detroit area in Michigan and have been sadly disappointed in the Quality of the food served as well as the somewhat indifferent attitude of some of the employees.

I always give a restaurant there opportunities to win me over and two of your locations have failed me. The location in Westland Michigan has a tendency to serve food luke warm or in some cases not cooked very well. This has happened on multiple trips and when I did complain and sent the food back I received an "OH well, I didn't cook it response." To be honest, I was a little afraid to eat the food that came back out.

The second location is in Livonia and has been opened less than a year. Same thing... food is served kind of warm and you constantly have to go either to the counter if eating inside or press the call button to get forks, napkins, packets of ketchup etc. that are not delivered with the meal. When brought out the server usually just drops a bag or an item on the table/tray with no words.

I'm wondering if these locations are run/owned by the same franchisee because the similarities are striking.

needless to say, you have lost me as a customer at these locations and I'm thinking that you may have lost me as a customer period.

Thought you'd appreciate an honest assessment of your operations at these locations. I'd be very surprised if I was the first to voice a complaint concerning these two shops.

Regards
Dan Marshall
37852 Howell St.
Livonia, Mich.
[protected]

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8:31 am EST
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Sonic Electronix Jbl 12 inch speaker

January 5th 2017 Sonic Electronix has sent me a defective speaker cabinet with a damaged voice coil.
I spoke with the customers service manager Darnell and was told that no refunds are made for defective products only exchanges and that exchanges can take up to two to three weeks depending on how busy they are.
It seems that they changed their return policy Jan 1st but did not tell any of their customers that have accounts with them about this important change.
Darnell has refuse to refund my purchase even though I returned the defective products next day.
I have now been forced to wait on them with no guarantee of when or if I will receive a replacement this is not acceptable I suggest that you do not buy here it is not worth the aggravation .
I will surely miss buying from Sonic Eletronix they used to be a good company to source a lot of equipment.

Return ID Date Order ID Status
330429 01/10/2017 [protected] Pending reception (approved)

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1:56 am EST

Sonic Electronix Horrible experience

SonicElectronix is the worst company I have ever dealt with! I ordered from them and they took my money very fast but never delivered anything! When I contacted they asked me to be more patient and claimed that my order was on its way.
My order never showed up and these people didn't care! They gave me nothing but empty promises and fake excuses. I told them that it was taking way too long and asked them to find where my order was and they said ok but that was just another lie. Avoid!

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12:16 pm EST

Sonic Electronix Customer service not available

I'm trying to install my new car stereo and ran into a technical issue and tried to contact them:

First they were not open at 10am as per their website, apparent they open at 10 California time.

Then they were all "in a meeting" for half an hour when I called back.

Then I was left on hold with "zero customers" in front of me.

As soon as I got a real person I'm told that tech support is swamped and will have to call me back in another half an hour.

They still haven't called back

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12:25 am EDT

Sonic Electronix Never again!

I have purchased a stereo from www.sonicelectronix.com and received it in a timely manner.
When it arrived there was nothing wrong with it and there were no visible damages. But every time I turned it on it had this strange noise.
About two weeks after I received it stopped working. I contacted SonicElectronix customer service and asked for a replacement and they said that they don't accept any returns. Asked for a refund and they refused. They said that I can take the stereo to the local repair shop and ask there. Are you kidding me? These guys sold me some junk and refused to help me with my problem! They don't stand behind their products and do not respect their customers! Never again!

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1:10 am EDT

Sonic Electronix Unprofessional company

SonicElectronix is seriously the worst company to deal with! I have ordered some parts for my card and received only partial order. Contacted customer service many times and they promised to ship the missing parts, but I never received them and they still have my money and keep telling that they don't do refunds! I'm so disappointed with SonicElectronix! I'm not the first time customer and I'm already sick of this company. They always make mistakes! Ordered from them because they have really nice products and prices, but now I'm officially done with SonicElectronix!

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9:36 am EDT

Sonic Electronix Unethical behaviour

I purchased a car stereo from SonicElectronix however after I received it decided it was not a good fit for my vehicle. Returned everything in the original packages and was charged a 10 percent restocking fee even thought their website states that there is no restocking fee. When I questioned customer service about this, they claimed the wires were striped for installation which did not happen. Would not recommend this company or purchase from them again.

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3:27 am EDT

Sonic Electronix The seller sent defective item and still hasn't changed it

My deal with the company www.sonicelectronix.com was terrible, because I received defective accessory and immediately contacted the seller. I received the response, where the seller told me that the new order could take up to 60 days. I waited these 60 days and didn’t get the order, but the seller simply stopped to reply to my emails. I need help, because I need my money back.

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10:09 am EST

Sonic Electronix I still haven't received money back, but seller didn't reply

I bought car audio system from the company www.sonicelectronix.com. I placed order and paid for it, but on the next day I got the email from the seller. He told me that my order was out of stock. I cancelled the order, and the seller promised money back within 3-5 days. It was big lie, ‘coz I haven’t received any money back, but this jerk stopped to communicate with me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Sonic Electronix
Chatsworth, US
Dec 30, 2014 9:34 am EST

Sonic Electronix is one of the most reliable online shopping destinations. It's understandably frustrating when an order can't be fulfilled due to insufficient inventory, although these situations are not typical nor indicative of the quality of our service. When they do arise, if a customer opts for a cancellation we're more than willing to extend a full reimbursement. It normally takes 1-2 business days for us to process the refund, then 3-5 business days for the financial institution to make that balance available back onto your account. If for any reason that time frame has passed and that credit's yet to be posted, you're welcome to contact us by calling [protected]. Thank you!

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Contact Sonic Electronix customer service

Phone number

+1 (661) 257-9993

Website

www.sonicelectronix.com

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