Solo Mobile / Phone

Last July I renewed my solo contract for another two years and upgraded my phone for my husband. The phone never worked. My husband took it in 3 times and they fiddled with it and sent him on his way. It was a business phone...his calls would disconnect, he couldn't retrieve messages, etc. He would have to find a pay phone to contact his customers. I took the phone in last month for the 4th time, they sent it out and said it couldn't be repaired, that we damaged it. Now I have to pay $189 to get out of the contract for a phone that never worked. I spoke to a supervisor and she was not willing to help in any way and seemed totally uninterested.

Apr 13, 2016

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