Solo Mobile / Worst ever
This is an ongoing issue that started with Solo since July 19th, 2010. Solo has put me on a spending cap of 125.00 to start and because of Solo's crazy billing system and the total lack of being able to see your account details I had reached the spending cap at which time Solo suspended my service. Solo does not send you a text message or an email or any kind of warning that you are reaching your spending cap then all of a sudden your account is suspended and your penalized for hitting the spending cap limit.
This has happened now 3 times and my spending cap has now been lowered to 75 per month. I have not paid a bill late yet I have been penalized 3 times now.
The customer service is the absolute worst. I called to complain about the situation and when I was not able to get through to the Rep I asked to speak to a supervisor or manager. The Rep put me on hold and then made up some BS about the supervisor not able to take the call. It turns out that she never escalted my issue to a supervisor, she only spoke to a help desk personel. When I asked for the name of the General Manager for Solo Mobile, I was told she could not give me that information.
Also my billing date is on the 15th of the month, however when I spoke to a rep on Aug 19th I was told she could not give me details of the account as the bill has not been generated, even though my billing date is the 15th of the month. Solo can't get their billing correct but they can suspend your account at the drop of a hat without any paper backup or without notifying you before hand.
Another issue is if there is a spending cap on an account for 125.oo how the hell did Solo let the bill get to over 200.00? If there is a spending cap then when your account hits 125.01 a notice or text message should be sent and limit services that would cause the additional usage time. Suspending a service you fully paid for is WRONG on every level of business.
I will never recommend Solo Mobile to anyone and as soon as I can end my ontract with them I will and never use Solo Mobile or Bell. WORST BUSINESS PRACTICES EVER!
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