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Solo Mobile / Itemized Statement Errors

1 Canada

Solo Mobile's monthly statements are incorrectly categorized. All event details are categorized as "Itemized Long Distance Calls" regardless of the event details. I called in to suggest a statement change. Their response wasn't great. I don't think their support team sees the same customer statements that customers do. They repeatedly indicated these were NOT long distance events. I agreed but their statements don't.

I tried to talk to Bell Canada, Solo Mobile's owner. They wouldn't accept the call.


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