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Soleshopper.com / Product not received

1 United States Review updated:
Contact information:

I ordered a pair of shoes online on March 3, 2013 order number 554. The money was taken out of my credit card ASAP for $57.46. I emailed them two weeks later on 03/18 to see why my order still hasn't shipped. Their response was " Hi Kerrie,

"Your item is being shipped by one of our 3rd party fulfillment centers. This takes a few days more than our normal shipments, and getting tracking can be a bit slower. However, we'll be getting your order out as quick as possible. The process is automatic, so you don't have to do anything
Thank you
Vanessa @soleshopper"
It is nearly three months after my order was placed and it still says "order waiting for shipment" I have emailed three times since my original complaint and received no response. When I call the number provided to me

"If you have any questions please call us @ [protected] or reply to this e-mail." It is not in service.
They took my money and never shipped my product and now won't return my emails.


--
"SoleShopper
The World's Greatest Online Shoe Boutique
http://soleshoppers.com
http://soleshopper.co.uk
T: [protected]
E: hey@soleshoppers.com"
Good luck getting any of this contact information provided to work!!!

Ke
May 20, 2013
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Comments

  • So
      9th of Feb, 2013
    0 Votes
    Soleshopper.com - They have not received the returned shoes.
    Soleshopper.com
    United States

    Bought a pair of shoes online from Soleshopper.com. When the shoes arrived I was shocked to see a pair of plastic shoes from China. Have returned the shoes, paid £17.68 for postage. I have e-mailed this website several times to refund my money but they refused and also said they have not received the returned shoes.

  • Ke
      20th of May, 2013
    0 Votes

    I purchases a pair of shoes on march 3rd 2013. They took the money out of my account the next day. It's been almost three months and it still says my order is pending shipment. I can not reach them by phone. I have emailed many times and only received one response. I have requested multiple refunds with no response. DO NOT recommend using this company. It's a scam

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