Replied
unsecure site
The site is not secure, you should not enter any credit card information on this site. It has http not an https website http://www.snopes.com/computer/internet/https.asp please review this site to help you better understand the danger of using solarilluminations.biz
do not use this company .. look what they are doing to me personally attacking me. I will report them to the FTC and the BBB. Send all the harassing emails. As you can see your address or email or anything else is not safe with this company! beware consumers! They are a nightmare !
The complaint has been investigated and resolved to the customer’s satisfaction.
This person has no clue as to what they are talking about and cannot back their allegations which are nothing but false and slanderous.
This person claims that the dot biz site is an e-commerce domain. It is not and never has been.
Whereas the dot com domain for Solar Illuminations uses a SIM version of API. All payment processing is conducted via Authorize.Net and not at Solar Illuminations own web site.
All customers are automatically transferred over from our web site to Authorize.Net at the point where credit card information is required. This is a very common, secure process and used by most online retailers.
Authorize.Net is the largest payment processor in the world and payment processing is OBVIOUSLY 100% secure, as you would expect from this leading multi-million dollar company.
'pddba' cowardly hides behind the anonymity of the Complaints Board web site and has no idea what she is talking about writing false, vindictive, libelous information about others. She is the 'real' danger here causing defamation.
Her comments were sent on to Authorize.Net who responded as follows..."Hello, I understand you're wanting to confirm that processing using Authorize.net is safe and secure.
Yes it is. If you're using SIM and sending customers to our secure payment form, then there is no issue with security. Sincerely, Cameron H. Authorize.Net Customer Support."
In conclusion, Solar Illuminations will continue serving its e-commerce customers without any change. In 9 years of online trading we have never had a single security breach or has there ever been and breach of confidential information. Furthermore, our dot com, dot co dot uk and dot eu web sites is McAfee Secured and is scanned every day of the year by McAfee. We pay thousands for that service as we take internet security very seriously. We will continue to use the wonderful payment processing services offering by Authorize.Net. Our e-commerce sites remain PCI Complaint and meet the standards required by Visa, Mastercard, Discover and American Express. We will make no changes because we have no need to at this time.
On one final note, sites like Complaints Board only accept complaints and are not interested in anything positive or neutral about any business. They thrive on anonymous, evil gossip just like comments posted by /name removed/. It's so called 'freedom of speech'. We call it libel. Go figure! Let's hope the search engine picks this up and the First Deputy Attorney General. Mr. Levy of New York gets to see this post.
Solar Illuminations
Nice products and great service!
I have used Solar Illuminations several times over the years for sign lighting fixtures that our company use in remote sites. I have never had any complaints with their products or service. Their customer service and technical support departments are helpful, supportive and very knowledgable. I guess its hard to please some people and others are only happy when they are complaining, that's why you have sites like this that ONLY accept complaints and don't want to hear about postive reviews. Go figure...
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad Quality Product
I purchased a PP07 spot-light from this company. The company's website advertised that it "is ideal for spot lighting, highlighting, footlighting or uplighting...Fitted with a SIEMENS solar panel with two super bright LED bulbs..Great for uplighting your very small trees, shrubs and other garden features or spot light ornaments."
I placed this spot-light 18" away from a 7 ft tree where the leaves start at 3 ft. This spotlight did not shine any light on the tree. It was like having no light on it at all. The next day I tried to return the product. The company responded that since I "used" the product, I cannot return it pursuant to its return policy that I agreed to when purchasing the product. Now, the terms and conditions is long about 4 or 5 pages of single space in small font with no bold or capitalized writing. Clearly an unconscionable practice. Moreover, according to this company as soon as you use the product, you can no longer send it back. How the hell are you supposed to know if the product works without using it?
Finally, the customer support and manager at the company are not only rude and obnoxious but ANTI-AMERICAN as well. Here is a portion of the email that they sent back to me:
" You just go do what American's are best at, suing each other, in the 'Land of the Lawsuit'.
You signed an agreement and that is final. Don't sign something you can't agree to.
Bring your suit (for $24.99) down here to Lee County FL and we will gladly see you in court, in person.
The conclusion is YOU bought the wrong product for the application you require. That is not our fault and not the fault of the product."
It is not my fault that the spot-light does not work, it is the company's fault. What is so hard to understand that a spotlight is supposed to illuminate an object. If it does not, it is not a spot light. Here is a picture of the spot light at work. AS you can tell, there is not one bit of light shining on this tree from the spotlight.
The complaint has been investigated and resolved to the customer’s satisfaction.
Do you realize this guy wanted to light up a 7 foot tree with a $24.99 light? The description of the PP09 says it is to be used for small trees and shrubs. 7 foot is not a small tree. It also says that it has 1 LED, if this person had some commen sense 1 LED isn't going to light up a 7 foot tree. It seems to me the person was trying to get the output of a $300 floodlight (which is what they would have needed) from a 24.99 single spot light.
In regards to WD40Plus
To me it sounds like you don't know what you are talking about. I purchased 2 FL06 floodlights from solar illuminations and they work perfectly. I purchased it to light up my 16 ft palm trees and i love them. I know the type of solar lights you buy from Lowes or Home Depot are questionable, but these floodlight systems are amazing and put out the light output I'd expect from an electric light.
Fort Meyers, I feel your pain. The fact is that integrated Solar Lighting doesn't work. Seperate solar panels and seperate batteries usually won't work either unsless your investment in closer to 1, 000 bucks. I've seen a few installations using 1 sq. meter panels and expensive batteries that will supply 5-6 watts of power (enough for a good LED) for a significant time but most of these pre-packaged systems like the one you bought are crap. If you are trying to light something within a couple hundred feet of a 120volt power source you're better off installing a low voltage system that will more than adequately light your subject.
Is Solar Illuminations legit?
Solar Illuminations earns 87% level of Trustworthiness
Excellent Trust Notice: Solar Illuminations near-perfect at 87% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Solar Illuminations. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 100% of 5 negative reviews, Solar Illuminations is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Solarilluminations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
A trust mark has been identified for a solarilluminations.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
Several mixed reviews for Solar Illuminations have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Solarilluminations.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Solar Illuminations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Solar Illuminations has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Solar Illuminations. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Do not use them
This is one of the rudest companies I have ever done business with. They basically have an attitude about everything when you talk to them and could care less about their customers. Like the previous poster, I received a faulty light as well. They insisted nothing was wrong with it, and said we had to pay for it. I have told every other friend in property...
Read full review of Solar Illuminations and 8 comments
Replied
Rip off
Paid $185 for a solar floodlight(worked ok-not very bright)it stopped working after 3 mnths (just as long as thier WARRANTY)tried a new bat. ($30+)still didnt work, they told me to follow their troubleshoot (no luck) and i am basically out of luck. They just dont care! dont buy from them, you're just taking a chance that your product will work after the warranty expires.
The complaint has been investigated and resolved to the customer's satisfaction.
In response to John's comments, well we would have to kinda agree with John. You are right, an intelligent person knows that you take a chance with anything you buy, no matter how much it costs, once a warranty expires. Whether its a something small, simple and cheap as a calculator or big, complex and expensive as an automobile. You sure can't go blaming the seller after the warranty has long expired.
Paid 358.00 for 2 solar lights, faulty lights, company refused to refund, wanted to charge to repair, reported to BBB, basically said "SO What". Feel free to contact me for "full" story!
This anti American company selling to Americans knows that they have inferior products made in china. Our company made a $5000.00 mistake and bought a solar of-grid street light that has been a nightmare since it was purchased. LET THE BUYER BEWARE!
In response to John6356, "who pissed in your wheaties?" The man spent a 185$ on a light. It should work for more than three months regardless of what the warranty says.
In reponse to solarilluminations, you should be ashamed of yourself. Stop selling crappy product and profitting off of the ignorance of the general public. Solar lighting for almost every scenario is a waste of money.
This person is obviously acting like a 'brat'. If the warranty had expired then the warranty had expired. What is the point of retailer or manufacturer setting a warranty period if the customer wants it to be infinate or wanys it to be extended just to suit them? No doubt the warranty period was made fully aware to this person BEFORE they made a purchase. So what's the point of complaining later? That company probably has thousands of other satisfied customers and this is just one person bratting because they are not getting their own way! You take a chance on anything you buy these days, specially once the warranty ends. That's why there is such a thing called 'extended warranties' if it concerns you that much. No point in complaining if you didn't take such an option. If they helped you out with troubleshooting it sure sounds like they offered you out of warranty support. Well that's a rare thing these days. There are plenty of companies out there that even charge for out-of-warranty support (computer and printer manufacturers are just 2 examples and their products are not cheap). This complaint certainly doesn't sound like that company doesn't care. Instead, it sounds more like you just want to sound off about your own bad luck. That's not a complaint.
Overview of Solar Illuminations complaint handling
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Solar Illuminations contacts
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Solar Illuminations phone numbers+1 (239) 461-5522+1 (239) 461-5522Click up if you have successfully reached Solar Illuminations by calling +1 (239) 461-5522 phone number 0 0 users reported that they have successfully reached Solar Illuminations by calling +1 (239) 461-5522 phone number Click up if you have UNsuccessfully reached Solar Illuminations by calling +1 (239) 461-5522 phone number 0 0 users reported that they have UNsuccessfully reached Solar Illuminations by calling +1 (239) 461-5522 phone numberUnited States+44 207 873 2262+44 207 873 2262Click up if you have successfully reached Solar Illuminations by calling +44 207 873 2262 phone number 1 1 users reported that they have successfully reached Solar Illuminations by calling +44 207 873 2262 phone number Click up if you have UNsuccessfully reached Solar Illuminations by calling +44 207 873 2262 phone number 0 0 users reported that they have UNsuccessfully reached Solar Illuminations by calling +44 207 873 2262 phone number100%Confidence scoreUnited Kingdom & Europe+852 22 511 561+852 22 511 561Click up if you have successfully reached Solar Illuminations by calling +852 22 511 561 phone number 1 1 users reported that they have successfully reached Solar Illuminations by calling +852 22 511 561 phone number Click up if you have UNsuccessfully reached Solar Illuminations by calling +852 22 511 561 phone number 0 0 users reported that they have UNsuccessfully reached Solar Illuminations by calling +852 22 511 561 phone number100%Confidence scoreHong Kong & Asia
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Solar Illuminations emailssales@solarilluminations.com100%Confidence score: 100%Support
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Solar Illuminations headquarters5611 Halifax Avenue, Fort Myers, Florida, 33912, United States
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Solar Illuminations social media
Recent comments about Solar Illuminations company
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Doohhhhh! pddba hasn't anyone told you that you don't need HTTPS on a web site. It’s not compulsory. This “.biz.” site doesn’t even take orders or process orders. HTTPS is only required on specific pages of a web site such as check-out pages. The rest of a web site does not require HTTPS. That is common knowledge. Even with a totally basic understanding of web security somebody would know that. Furthermore, most e-commerce web sites use and external payment processing company to collect the secure information. When transferred over to such a provider those sites are always HTTPS. That leaves the original web site to remain HTTP because it doesn't need HTTPS.
So pddba you really should get your facts straight first before you go accusing and pointing your viscous finger around. Because now you look really stupid because you got it all wrong.
pddba is a ###. The web site www.solarilluminations.biz isn't even a shopping site. It never has been. There is no where at that web site where you place an order and there is no credit card facility at that web site. So pddba is as dumb as dumb can be. No wonder this person remains anonymous!