I bought the New Yorker sofa from the Marion, IA, store on 7/7/2007 ($677.76 total). After a few months of use, the cushions began to break down to the point that the couch was impossible to sit on comfortably. It looked years old, and I was not satisfied with the quality of the purchase. The cushions were so broken down after a few months that sitting on the couch meant sitting on the support bars under the cushions. My butt would go to sleep in minutes. After 6 months of negotiations with the store managers and an unsatisfactory cushion replacement, I was able to swap the couch with the Riley sofa on 6/20/2008, with me paying the difference between the sofa costs, and arranging my own transport of the couches ($107.06). I even offered to PAY them to deliver it, but they wouldn't have it. They just handed me a phonebook to look for UHaul. Beginning in October 2008, the cushions in the Riley couch were breaking down so that it too looks years old and is uncomfortable. More of my butt hitting the support beams! After the hassle I went through with the other couch, I was willing to live with this development. But now, the upholstery seams are ripping (on their own; no misuse on my part) on the edges of the bottom cushions and on a throw pillow. One cushion has 2 seams that have ripped apart nearly the whole length of the cushion. How crappy does a product have to be for the THROW PILLOWS to rip themselves to shreds?
When the first couch broke down within months, I wanted a refund. When that didn't seem to be a possibility, I settled for a replacement couch. Now this couch is not only breaking down, but is literally tearing to shreds from the basic, daily use of 2 adults. This is completely unacceptable.
Today I sent a request for a full refund of all money spent on defective merchandise ($677.76 +$107.06). I'm not sure if I'll hear back, and I'm sick of dealing with the local store managers. At this point, I'd like to dump the couch on the front lawn of the store.
Bottom line: Don't ever buy furniture here! Pay a little more for something else.