Sofa Express / Will never buy from there again!
I had an awful experience with Sofa Express. I purchased a sofa, chair, 2 end tables & coffee table on Nov. 1. I was told that the sofa & chair would be delivered in 21 days or less & the tables within 4 weeks. I was also told that someone would contact me within 7-10 days to set up delivery. After 2 weeks I had not heard anything so I called to find out about delivery. I was told that my items were not in, but they set up a delivery for Nov. 28... 4 weeks after I had placed the order. I was told that the tables would not be in by then, but they would call me at a later time to set up delivery for them. My sofa & chair arrived on the 28th. However, on 11/29 I was called about the tables which still were not in, but was told that as soon as they came in I would receive a call to set up delivery. On 12/5 I received my credit card statement with a credit from Sofa Express for my tables. When I called them they told me that the table order could not be filled & so it had been canceled on 11/30. No one had called me to tell me my order had been canceled. I had also received a discount off my sofa that the company had put towards my table order. I asked that the discount be placed towards the chair I purchased & they refused to credit my account. I could only use the credit towards more furniture. The entire experience with Sofa Express has been disappointing & the customer service I have received appalling. I would never recommend them to anyone.