So Sensuelle, France / Overpriced shipping/slow delivery/poor communication
On a search for something special for my wife, I came across a Web site, So Sensuelle, that advertised having a number of items that I could purchase for my wife's birthday. I had ordered from another French-based Web site two days earlier, for a piece of lingerie, which I ended up getting a week before my wife's birthday. A few months earlier, I purchased a bra that was of limited supply from another site, and now wanted the matching Aubade Soupirs a Moscou tanga, that ended up being a significant challenge. I found it on So Sensuelle, and went to order, but was stunned to find that the international shipping cost for a single panty would run me $45! I would never pay that much, even accounting for the sale price for the tanga. I then checked if the shipping cost would stay the same if I ordered a second item, which it did. I then spent about 20 minutes on the site, and found an Aubade bra that I hadn't seen anywhere else being in stock, and ordered it, even though it was one size larger than my wife's typical size, figuring I could rationalize the excessive shipping cost if I purchased two items. I got two e-mails that night detailing that the order went through. Then six days passed, and not a word. I finally decided to reply then, asking for an update on the order, concerned that I would not get the shipment before my wife's birthday. I received an e-mail the next day, and it said that it had been shipped out. By now, I'd pretty much given up getting the gift before my wife's birthday. But eight days between ordering and shipping a single item was ridiculous in my book. And in that e-mail, it still listed that two items were being shipped. Later that same day, though, I got another e-mail stating I was to be refunded for the second item, as they indicated it ended up not being in stock. So I sent an e-mail in reply, asking for some clarification, would I be getting one or two items? Another five days of waiting for a reply. In that reply, it cited I'd be refunded for the product, but that the $45 shipping would remain in place. I replied back to them, frustrated in how I ended up waiting until four days after my wife's birthday to receive the item. What made this shipment even more frustrating is that with a previous item from another French supplier, I was able to use FedEx as well, and use thier service to pick it up at a nearby pickup/dropoff center, as I couldn't be home when deliveries typically come to the door. I had tried to set that up on this package from So Sensuelle, and three days of frustration ensued, with me needing to make multiple calls to FedEx, only to eventually learn in the end that So Sensuelle didn't pay the necessary fee to FedEx for it to offer this service, and what resulted is that FedEx tried twice to drop it at my house despite my repeated requests to have it sent to a dropoff center. When I explained this whole situation to So Sensuelle in the e-mail, in their failure to provide the products as advertised, and that it took two weeks for me to receive the items, which was unacceptable considering the massive $45 shipping cost, they sent a pathetic "We are sorry" two sentence e-mail that took no responsibility for their failures, and showing no willingness to budge on any additional reimbursement. For those who might want to use this company for international shipments, especially to the U.S. — STAY AWAY!