Snuggie Blanket - inflated/unrequested chargesUpon reviewing the myriad, multiple complaints (perhaps numbering in the thousands by now) registered by other Internet purchasers of Snuggie blankets, I realize my own gripe is merely redundant (see for yourself by Googling "customer complaints Snuggie"). Basically what happened to me is what happened (pretty much word-for-word) to the first Complaints Board complainant whose story I read, which I copied and am pasting here now: "I went to the website and purchased a snuggie. It was supposed to be buy one get one free. Then they ask if you would like to upgrade to a more plush snuggie. When you say yes you end up buying 2 getting 2 free and instead of it costing you approx. $40.00 it ends up costing you almost $95.00. I called to have them correct this only to have them tell me that it was too soon for the order to be in the system that I would have to call back in 24 to 72 hours. That the order does not hit the system that soon. I asked well how can you email me an order # that is not in the system? I was told well that's not the true order # that we use. What a bunch of crap! I'm canceling my credit card. What a bunch of scam artists." I totally agree. What I did after my own third bowel-roiling phone call to Snuggie customer service (there's an oxymorom) was to promptly call American Express to dispute the charge. In their usual competent fashion, AE said they'd take care of it. Someone, though, ought to let ABC's Good Morning America, which touted the blanket in a Saturday morning segment that they're an unwitting accomplice to a shady cyberspace operator. Well, my bowels have quieted somewhat. The best thing I've learned this morning is to always Google a product BEFORE purchasing it on the Internet in order to benefit from other people's undfortunate experiences. Snuggie blankets are not a warm and cozy product -- well, the product itself might (or might not) be, but certainly not the unpleasant experience of purchasing one. Internet buyer beware!
P.O. Box 3179