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Snuggie Blanket / fraud

1237 West 74th StreetWallingford, CT, United States Review updated:
5
Contact information:
Phone: (323) 494-3035
I responded to an offer for Snuggie Blanket, order on at $19.95 plus
$7.95 handling charge; which also included a free snuggie for the purchase of one, where there should have been an additional charge of $7.75 forthe handling of the free snuggie. Well my complaint is that my confirmation reflected an order to putchase 2 snuggies and the snuggie that was suppose to be free reflected a charger of $14.85. The order that was suppose to be under $40 tuned out to be over $110.00. The order process does not show you the shipping and order requested and then allow you to place your order; which is usually the process for ordering things online. There is no way to speak with an operator to correct this or cancel. I will now have to cancel my credit card because after looking into complaints online about this company there are all kinds of comments about this happening to alot of other people.
Why hasn't this been all over the news like the advertisement is beyond me.

I would sure like to be part of a class action suit to teach them a lesson.
0

Comments

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Ge
  26th of Dec, 2008
Agree Disagree 0 Votes

Snuggie Blanket - inflated/unrequested charges
snuggie blankets
p.o.box 3179
Wallingford
Connecticut
United States
snuggieblanket.com

order 2 blankets and was unable to cancel couldnt talk to anyone was on hold for over a hr and nobody came on, there is no way to cancel order.
Ra
  30th of Dec, 2008
Agree Disagree 0 Votes

Snuggie Blanket - inflated/unrequested charges
Snuggie Blanket
United States
getsnuggie.com

Snuggie Blanket overcharged us about $20 extra. They charged us for two blankets when we ordered one blanket. Unable to return product or get refund. Poor or unresponsive customer service. No phone answer each time I called. STAY AWAY!!!
Em
  13th of Jan, 2009
Agree Disagree 0 Votes

Snuggie Blanket - Beware of Checkout/False Postage and Handling claims
Wailingford
Connecticut
United States

Their website advertises Postage and Handling for $7.95 and a special of "buy 1 get one free". So in the order box I selected "2" snuggies and filled out my credit card info. I submitted my order, assuming I would get to review it before purchasing, but was given a confirmation stating that I would be paying for both snuggies with a P&H of $37+. I called customer service to cancel and they told me to call back later. Will be disputing charges with my bank.
Me
  22nd of Jan, 2009
Agree Disagree 0 Votes
I too was dumb enough to fall for the snuggie! I placed an order in Nov and to this day still haven't received them. I actually got a postcard to cancel, so I did that...then, I get a notice through the mail that, today, Jan 22, my bank account has overdrawn because the "snuggie" people didn't honor my cancellation. I am going to try to talk to my bank tomorrow... I am FED UP with these "snuggie" people. Just like everyone else, I was on the phone for a verrrrrrrrrry lonnnnnnnnnnnnnnng time trying to order these stupid things. I can't imagine trying to call a customer service rep. to complain. I would say to anyone and everyone... DO NOT FALL FOR THE SNUGGIE...IT'S A SCAM!
Ll
  27th of Jan, 2009
Agree Disagree 0 Votes

Snuggie Blanket - inflated/unrequested charges
Snuggie
P.O. Box 3179
Wallingford
Connecticut
United States
Phone: 1-800-566-2888
freesnuggie.com

Upon reviewing the myriad, multiple complaints (perhaps numbering in the thousands by now) registered by other Internet purchasers of Snuggie blankets, I realize my own gripe is merely redundant (see for yourself by Googling "customer complaints Snuggie"). Basically what happened to me is what happened (pretty much word-for-word) to the first Complaints Board complainant whose story I read, which I copied and am pasting here now: "I went to the website and purchased a snuggie. It was supposed to be buy one get one free. Then they ask if you would like to upgrade to a more plush snuggie. When you say yes you end up buying 2 getting 2 free and instead of it costing you approx. $40.00 it ends up costing you almost $95.00. I called to have them correct this only to have them tell me that it was too soon for the order to be in the system that I would have to call back in 24 to 72 hours. That the order does not hit the system that soon. I asked well how can you email me an order # that is not in the system? I was told well that's not the true order # that we use. What a bunch of crap! I'm canceling my credit card. What a bunch of scam artists." I totally agree. What I did after my own third bowel-roiling phone call to Snuggie customer service (there's an oxymorom) was to promptly call American Express to dispute the charge. In their usual competent fashion, AE said they'd take care of it. Someone, though, ought to let ABC's Good Morning America, which touted the blanket in a Saturday morning segment that they're an unwitting accomplice to a shady cyberspace operator. Well, my bowels have quieted somewhat. The best thing I've learned this morning is to always Google a product BEFORE purchasing it on the Internet in order to benefit from other people's undfortunate experiences. Snuggie blankets are not a warm and cozy product -- well, the product itself might (or might not) be, but certainly not the unpleasant experience of purchasing one. Internet buyer beware!
Ma
  2nd of Feb, 2009
Agree Disagree 0 Votes

Snuggie Blanket - inflated/unrequested charges
Snuggie Blanket
Ashland
Kentucky
United States

I received 4 of these in the mail today and I DID NOT order this stuff and I AM NOT PAYING TO SHIP THEM BACK...

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