It is obvious that the person who bothered to respond to the above complaint is the owner of the "business." Don't worry, you are not an idiot, the owner of "The Snow Guys" uses insults, threats, and abuse to communicate with others. He cannot communicate like a professional because he is not one.
I did my research before I signed his "contract." There were no negative comments on the internet at that time. You would have had no idea of what his idea of "doing business" entails.
"What goes around, comes around."