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SniperHill Internet Service provides poor quality service to US service member who are deployed to Iraq. SniperHill charges $85.00 a month from US service members for 128K internet connection. Most of the time you can only get about 68K. There are very frequent service interuptions. SniperHill guarentees that service members can use "Skype" and other services to call home, but the bandwidth has difficulty supporting it and the calls are frequently dropped.
SniperHill should be forced to drop thier high prices or improve the quality of thier service. Our US Service members and the civilians who support them are deployed in harm's way. They deserve better internet service than an $85.00 rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.
Below is an example of their "service"... and if by service I mean the un-pleasurable kind.
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Dear (Sniper Hill Employee - Name Omitted),
Again, ... you didn't show. I don't know if I'm more ashamed to believe that
you would or disappointed in you for now honoring your word. I didn't even
receive a phone call from you letting me know you would be late, let alone a
THIRD NO SHOW.
I don't know if you have ever heard the saying that a "man's word is his
bond" or that a "man is only as good as his word", but if you haven't I
would suggest that you look into those sayings and their implications. Once
you feel you can actually honor a commitment, I would like for you to please
let me know when you or ANYONE can install my Internet connection in my
trailer G-40. I understand that you may be very busy, but a commitment is a
commitment, and I have waited hours upon hours for someone to show, only to
be routinely ignored.
As such, I will give you one more chance to set up this connection. I
understand a coworker of mine - (name omitted) - has been having issues for weeks now
(ticket numbers 701042, 702022, 704718 - which were all administratively
closed although no one resolved his issues). As such, I would like for you
to correct BOTH of these issues on the same day or trip to Slayer. I
honestly don't care what day or what time you do it - I just want it done.
If you need to schedule as early as 6AM, or late as 11PM, I'm willing to
accommodate.
Therefore, please let me know when you will be out to set this connection
up. I appreciate that you seem very overloaded with work, but please honor
your word.
(My Name & Phone Number Omitted)
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128kbps? You are right if you only get that kind of connection then don't expect you can make VoIP calls without a problem.
$88.00 and about 14 to 16 k speeds