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1.4 9 Reviews

SneakerHead.com Complaints Summary

1 Resolved
8 Unresolved
Our verdict: With SneakerHead.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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SneakerHead.com reviews & complaints 9

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Newest SneakerHead.com reviews & complaints

ComplaintsBoard
J
9:51 am EST

SneakerHead.com My order

Trying to track down my order

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ComplaintsBoard
O
3:59 pm EDT

SneakerHead.com shoes

The other day I went in to journeys this shoe store is across from Victoria secret pink at the Florida mall in Orlando i went in to buy some sneakers but guess what I decided not to buy them and buy them in another store this manager looks like she don't want to work looking like she is bored her appearance is very low how can u not look at your self before you go in to work her clothing don't go with her as being a manager her hair very messy u can even see her bra out her shirt how can a company hired some woman's with low self esteem not friendly it all but I found out her name is steffany poor appearance and rude I would never bother to go in this store again you guys need to have better managers that they look like they want to work leave those personal problems at home or what ever else is going on and treat customers right.

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M
2:54 am EDT

SneakerHead.com they have to refund!

Not professional and unorganized. More than simply disappointed.
I ordered shoes in the beginning of September. Got no information that's usually set after an order is placed. I waited for 2-3 days and decided to call them. They said the shoes were on back order and they can't say when exactly I will get them. Well, it's great, nothing to say.
Was it so hard to notify me or what?
Ok, I thought I had some time to give them. One month later I called them and asked how it was going. The answer was the same - back order, have no clue when it will be shipped.
Got it. I want a refund thутю
Silence... Hey, guys, I still remember you have my money and I will piss you off till you refund it. Yes!

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Is SneakerHead.com legit?

Our verdict: Complaints Board's detailed analysis reveals SneakerHead.com as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with SneakerHead.com, thereby safeguarding their personal and financial interests.

SneakerHead.com earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of SneakerHead.com shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 11% of 0 complaints being resolved, SneakerHead.com slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Exercise caution when using sneakerhead.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

We conducted a search on social media and found several negative reviews related to SneakerHead.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for SneakerHead.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • SneakerHead.com has registered the domain name for sneakerhead.com for more than one year, which may indicate stability and longevity.
  • Sneakerhead.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Sneakerhead.com you are considering visiting, which is associated with SneakerHead.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
ComplaintsBoard
S
8:11 am EDT

SneakerHead.com discount shoes

I bought a pair of Nike shoes from this website SneakerHead and was supposed to get a discount because these shoes were on sale. When I noticed that SneakerHead charged a full price I contacted them right away and asked what was going on. Their rep seemed nice and friendly and he promised to fix everything as soon as possible.
Later he contacted me and said that there was no sale and that information on their website was incorrect. I was very disappointed because I was really impressed with their price, but since there was no discount I could not afford these shoes and had to cancel my order. I am very disappointed and will not buy from them again!

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U
1:18 am EDT

SneakerHead.com huge disappointment!

I have ordered two pair of shoes from my son and was very disappointed with the quality and with SneakerHead customer service. One pair was incorrect size, so I contacted them and asked for a replacement and they refused and said that they don't do replacements. I told that since it was their mistakes they should take some responsibility, but they claimed that they did not do any mistakes and that I probably just picked the wrong size. The second pair was awful and very poorly made! And that was not the only thing that bothered me! The sole was dirty and there was a strange nasty smell on the inside of the shoes! So I'm 100% sure that they were already used! Do not order anything from this terrible company!

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N
12:43 pm EDT

SneakerHead.com I got bad-quality shoes and only partial refund

I bought shoes from the website www.sneakerhead.com. Really bad quality and the seller was rude, when I spoke with him. I got the shoes and this pair looked completely different as on the website. The bottom of shoes war rubber, but on the website it was mentioned that material was completely opposite. So check info and don’t believe them, ‘coz you can get really bad shoes. And the seller provided only partial refund, but promised full. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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J
1:59 pm EDT

SneakerHead.com horrible customer services and no delivery

I ordered Nike shoes from the company www.sneakerhead.com. I placed the order in advance, because it should be a gift for my husband’s birthday. I paid about $100 for the order and postage, but these scammers never sent it to me. I called to their customer services, but they were useless. The agent couldn’t find my order and only wasted my money and time. Not recommended seller. Total scam, so don’t buy from them and post comments about your experience with them.

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ComplaintsBoard
L
12:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

SneakerHead.com fake sneakers

Bought Jordan Retro 12's from BeSneakerHead.com and they were fakes.

Read full review of SneakerHead.com and 1 comment
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The complaint has been investigated and resolved to the customer’s satisfaction.

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J
J
jeffry florian
Freeport, US
Jul 02, 2012 1:40 am EDT

omg i bought the columbias 11 and i dont know if they are fake

ComplaintsBoard
C
12:34 pm EDT

SneakerHead.com don't buy anything from them!

I bought three pair of retro jordans from them and when I received them I realized they are fake. I claimed a refund and they said I can get only $57 of $96 paid. Don't buy anything from them! They sell fake [censored].

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D
D
Dawud Morris
, US
Jul 11, 2023 7:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My order wasn't delivered in April

T
T
Tulio henrique
, BR
Jul 29, 2019 9:38 pm EDT

Todas as coisa

T
T
Tulio henrique
, BR
Jul 23, 2019 12:44 pm EDT

Sneaker football boot

N
N
Neer
, US
Nov 24, 2012 5:00 am EST

I purchased the DMP package, but I recieved two pair of fake air jordans. These shoes aren't close to the pics they have online.

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Contact SneakerHead.com customer service

Phone number

+1 (866) 339-7463

Website

www.sneakerhead.com

Most discussed SneakerHead.com complaints

don't buy anything from them!
1
(opinions to this review)

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