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Snapfish.com / delay in receiving order

1 United States

Ordered the free photo book offer available through Oprah Nov. 18 (ordered 1 free book plus 2 extra copies). Estimated shipping date was a week later. Now, on Dec. 11, it still has not shipped. CAlled a week ago and was told to wait until the 9th...it should be there. The "service" rep didn't even check on anything. Just looked at the latest date it should arrive and told me to wait. Last week the order said "printed", now it says "received and in process". Clearly this company was not prepared for heavy business. I will put in a dispute with my credit card company until I receive this. It's supposed to be Christmas gifts, but I have my doubts. I wouldn't do business with them again. Try another company if you want online photos. I don't mind mistakes, but I expect service when there is one.

An

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