SnapFish / purchase delivered to incorrect address, ignored by snapfish

New Zealand
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I ordered a photobook from Snapfish and it was delivered to a completely different address. I entered 14 Queen St, and the item was delivered to 14 Clyde St and signed for by a resident at that address (complete stranger). On my order confirmation the delivery address is 14 Queen St, so I know that the mistake is not on my part. I have also lodged a missing parcel inquiry, and have had no contact at all from Snapfish. I also started a live chat with Snapfish, again no reply.

Terrible service, will never use Snapfish again as I cannot trust that I would receive purchases. No response from Snapfish when things go wrong. I do not want my photos being sent to strangers, as occurred with this order.

Dec 19, 2018

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