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4.4 488 Reviews

Snapfish Complaints Summary

18 Resolved
74 Unresolved
Our verdict: When using services from Snapfish with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Snapfish reviews & complaints

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D
2:37 pm EDT

Snapfish photo book/free credits.

My experience with snappish was, to say the least, disappointing,
unintuitive and awkward.
Having multiple options, prices and discount schemes thrust upon you
When trying to create a photo book it was confusing and frustrating and you quickly lost track of what your offer was and were led to an "only 19.99 to pay" sort of scenario!
I feel that Snapfish offered free or discounted options that were then so frustratingly awkward to accomplish that the claimant just gave up out of pure disgust!
I'm sure someone made a fair chunk of cash on their "you've won a prize" McDonlads Monopoly game!

David Robinson.

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D
2:15 pm EDT

Snapfish delivery / customer service

I spent a lot of time creating a book to send to my husband for his first Fathers Day. He unfortunately is in a correctional facility which made the delivery of the item that much more important.
I contacted the correctional facility a week after it was delivered in which they confirmed it was not received. I contacted Snapfish and they politely offered to send another one free of charge. I expected explained that it could only be sent via USPS and it had to have his name on it.
I contacted the correctional facility again & they advised they still have not received it but they did get something twice but it had no name on it. I contacted snapfish again and was told they would forward my info to the shipping department and I puke have to wait for an email. 3 days later I received that email & all it said was they are unable to ship to that address, I replied but have yet to get a response so I called snapfish directly.
The customer service rep had no explanation and was quick to just cancel my order so I asked for a manager. After being on hold for 15 mins waiting for a manager Roland answered. He informed me that it was not that they couldn't deliver to the address but that the warden must not have approved the delivery... really? First of all the warden does not go thru the mail and accept or refuse, second I have already contacted the mail room and they confirmed they would accept the package and 3rd why couldn't Snapfish look at the returned package where it will clearly identify why it was returned.
I am extremely disappointed in the lack of concern regarding the importance of this order and the unwillingness to investigate the reason why it was returned. Even the manager didn't want to spend to much time trying to help. In the end the book was delivered to my personal house and since any package sent to my husband has to come from a 3rd party vendor ( I can't send it) I guess he will get it in 3 years when he gets home. Thank you Snapfish

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1:43 pm EDT

Snapfish customer service with card design not working

On Monday, March 12, I created a Snapfish project to order graduation announcements for my son. I used a Snapfish design template and created an announcement my son and I were both very happy with. The thumbnail of the completed project looks perfect. However, when I click on the thumbnail to review and/or edit my project, a portion of the design disappears. The design has 2018 in large font at the bottom of the design, overlaying the photo. On top of 2018 is text with my son's name and school. The 2018 disappears. I tried creating a new version using the same design, and it happened the second time as well. I tried viewing in 2 different browser environments with the same experience in both. I spent time with chat support that evening. They were unable to correct the issue and escalated my case to Tier 2 support. I received an email from Tier 2. They are going to forward the case to the appropriate team to fix the issue, and in the meantime I was asked to choose a different design and place my order. I expect more out of Tier 2. I chose this design for a reason. I was okay if they needed to fix it, but I was given no details on how/when this would be fixed and instead told to order something different.

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3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Snapfish family christmas calendar - photos didn't print on one of the pages

Beware of using snapfish: Horrible Customer Service. Will not ever use them again. Upon further review, I now see that they have a lot of complaints against them. It's too bad because our family has used Snapfish for many years, but will never use them again! They messed up our Christmas calendar order - the pictures on one of the months weren't there. They are saying it is our fault.

When the last person in our family put their pictures on the calendar, they double checked the calendar and all of the pictures were there! Two other people double checked the calendar to make sure it was complete.

At first they told us that they would reimburse us for all but the the postage which was $90.00 - They admitted that it was their fault the first time that Amy called. They could see the pictures and didn't know why they didn't print.

The reimbursement never came. When Amy double checked back bacause my mom's credit card was never reimbursed, Snapfish changed their tune and said that it was our fault...that the pictures were never there - that we had never added them.

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Update by Audrey Lou
Jan 08, 2018 3:53 pm EST

The calendars shipped to our mother - Jeannette Kangas - 54890 Old County Road, Calumet, MI 49913
and they were put on my mother's credit card. My sister Amy Pietila called in the problem and spoke with Snapfish representatives.

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D
3:15 am EST

Snapfish terrible

They stopped working hard. Stopped trying to be the best of the best.
To me, it is sad because I have been their loyal customer.
Last two times I got poorly performed items and thought that I had to stop using this company. And also because their customer service had offered nothing to make me feel better when I received those terrible photos. Obviously, it was their fault, but I feel terrible they care nothing about me and the service they provided :(

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2:06 am EDT

Snapfish waste of time

I am very disappointed. I wanted to create a book with lots of photos, selected 200, the most favorite ones and decided to put them in one book working on their website. I was doing this for two weeks because I didn't have enough time to do it faster. Each time I saved the work in my profile, and I did it the last time, I am absolutely sure. But when I returned to work next morning, my project was simply gone! This was the frustration of the year! My all job was done for nothing! It's all because of their baggy website!

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12:23 pm EDT

Snapfish shipping charges

Today (Aug. 29, 2017), the Snapfish charge for basic shipping on a small order is $1.99. Yesterday, it was 99 cents for an order of the same size. The same thing happened at the end of July ... and at least one other time this year in early spring. Each time I complain to Snapfish, I get a reply from a rep saying that these are the standard charges ... totally ignoring the point I am making about the charges going up and down for no apparent reason. It's as if the reps are working from a standard script and that my issue does not fit into the standard set of replies. But the point is clear: If my order costs 99 cents to ship one day ... unless the carriers change their rates overnight, and they have not ... it ought to cost the same the next day. But it does not. And the rates keep bouncing up and down.

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5:23 pm EDT

Snapfish refused to print my engagement photos despite evidence that I had the rights to them

I spent hundreds of dollars on engagement photos so I could have pretty pictures of my fiance and I together at my wedding. The photographer sent me high def images for the explicit purpose of printing them- he even said exactly that in an email. I tried to order prints of this online and Snapfish refused to print them. I forwarded the email and everything. They still refused! I have an email stating I own the photos and that the photographer was sending them to me for printing- yet, they refused to print the images. I had paid for expedited processing, because I have to leave for my wedding next week (it's Friday). Despite my expedited order, these [censor] waited days and then told me they wouldn't print them. I gave them the email that says I own the photos and I have the right to print them. This is unacceptable! Further, despite not printing my order, they also didn't refund my money. (I will contest it on my credit card, so don't worry). What a horrible scam site! Do NOT ever do business with them. This was my first and last time working with these [censor].

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4:43 am EDT

Snapfish I will not use snapfish ever again!

I have ordered a hardcover photo book from Snapfish as a birthday present for my mother. I spent a lot of money and of course a lot of time creating the book. That was a special day and I wanted to surprise my mom with a special present. Book arrived in a timely manner, but unfortunately it was of a very poor quality. I never expected that and was a bit shocked.
I tried to get a replacement but they were customer unfriendly and did not want to help. They claimed that they stand behind their products and guarantee high quality.
Photos were too dark, printing quality was poor and cover was made of a cheap material! They ruined my surprise and I was embarrassed when I gave that book to my mother.
I will not use Snapfish ever again!

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10:56 pm EST

Snapfish packaging of photos

I have always been happy with Snapfish products and service, I recently ordered a framed print and was very happy with the print and the great value for $9.00. I picked up the framed print from our local Kmart store yesterday 22/1/17. A few days after ordering the framed print I also ordered 116 prints @ 6cents each and paid $12.95 postage as the pick up service was not available for that order. The prints were delivered by Australia Post in a white paper envelope, a third of which was hanging out of my letterbox. I found the package when I arrived home that evening and as it had been raining, the package was wet. I was very disappointed, as I thought for $12.95 postage, that Snapfish would have used a plastic post pack to prevent any damage from rain. The package was received at my Central Coast address last Thursday 19th January

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R
7:30 am EST

Snapfish the company changed the software and I lost all my projects because of it

I have used the website www.snapfish.com couple of years and suddenly found out that the company decided to change their software. I have many saved projects on the website and was shocked one day that everything was lost. I emailed the customer services and couple of times I asked to help me and restore it. But the staff was too busy and only one person said that it was impossible. They haven’t even tried to do it. It was so sad and unpleasant.

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4:54 pm EST

Snapfish photos and customer service

I ordered photos, was told when they would arrive, and now have a new shipment date, which is after when they are needed for. I attempted three times to have a live chat and was disconnected each time. There is no working phone number, nor are you able to email them at all, as there are repeated error messages. It is clear their customer service is horrible. I will post on facebook and twitter how awful this company's customer service is. Please do not use Snapfish!

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9:32 pm EST

Snapfish privacy and customer service

I ordered mugs, calendars and prints. Received my mugs right away and have been waiting for the rest of the order. The scheduled delivery has been changed 3 times and then yesterday a stranger finds me on facebook asking me if I live in the town I do and if I order some stuff from snapfish because she received my order! Really nice of her she did contact me but it doesn't change the fact that my personal information has been disclosed to other people along with the pictures of my kids! I wanted to call and complain - of course there is no phone number! So I went online and talked to a person in India who has been repeating 6 times that the order is in transit and nobody could get the order. I have a screenshot of the conversation with the person that contacted me and I sent it to the customer service rep and there was the same comment - that the package will be delivered tomorrow and nobody could receive my package and if i don't get it tomorrow to contact them again. I am really disappointed. I will never use their service again and will advise my friends not to do it either.

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8:28 am EDT

Snapfish non responsive

Made order on either 9-2 or 9-3 2015 and paid for overnight delivery. Was promised delivery by 9-9-2015 which was my daughter's birthday. It is now [protected] and cannot get any response from Snapfish. Calls are not answered. Emails are not answered. No customer representative is available. Their online customer service is manned by non English speaking (as first language) and they are very unhelpful as they merely read from a list of responses, most of which are non responsive to the questions being asked. I would never use them again. They lie; they are non responsive; they merely want your money without providing any service.

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11:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Snapfish wrong prints received

I recently ordered over 500 prints from Snapfish. I really shouldn't have because they're overpriced to begin with, especially their shipping. Anyways, I was going through my pictures after I received them and I came upon 4 duplicate prints and 5 guys (possibly college or high school). Well.. these prints definitely aren't mine. I don't know who these fellows are. I contacted Snapfish and they were all, oops, sorry. We'll credit you for the 4 prints. How am I suppose to get these pictures to the correct recipients? Not only that, but I ordered personal family pictures (vacation, birth of our child). I asked if my pictures could have ended up in someone else's order and they reassured me that they didn't. But OBVIOUSLY someone else's pictures ended up in my order! I told the guy he wasn't very helpful and he promptly hung up on me! Snapfish, you really need to work on your customer service skills.

The thought of someone else having my personal pictures REALLY freaks me out.

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pegasus444
Houston, US
Oct 10, 2010 7:59 am EDT

SNAPFISH is a TOTAL RIP-OFF. They advertise a low price and after the order has been placed they jackup the price. WARNING: There is a $3 postage fee or pickup fee that they don't tell you about until the order as been placed. AVOID THEM!

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Nancy Cook
,
Feb 04, 2007 12:00 am EST

I mailed in film around Dec 2 2006 and just now got my pictures back (this is Feb 4). Granted, this could be a complaint aimed at the US Postal service, I have no way of knowing for sure.

Anyway, the photos came back and several were missing. I like snapfish for Digital prints - have used them for Christmas cards, etc. and had great service, but never, never will I send a roll of film in the mail again.

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KristyB
Colorado Springs, US
Jan 11, 2010 10:45 am EST

It's now a moth after I ordered a photo mug for my mother for Christmas and she has still not received it, They have sent out the order twice and twice it has been "lost" in the mail all I ordered is a collage mug with pictures of my daughter on it, this is just so frustrating.

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tombash
78610, US
Dec 08, 2008 8:27 am EST

I ordered a free photo book that was a promotion from the Oprah Winfrey Show. They sent me 4x6 photos instead of the book. Now they are refusing to honor their free promotion. They are also refusing to refund my money that was paid towards the photo book. I will never do business with Snapfish.

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chardonnay1
Norge, US
Aug 22, 2008 9:25 am EDT

Instant Win Game: Go to snapfish.com/shrekprints. Not anywhere to put in code for free picutres. Can't even find website anymore. SCAM

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Rosemary MacKenzie
,
Apr 08, 2008 1:29 pm EDT

I received in the mail with my last order a coupon that I could redeem my coupon for 25 4x6 photos for free. The order will not accept this coupon.

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Linda Grover
,
Feb 02, 2008 12:00 am EST

I had a coupon for 25 free prints at Snapfish, but upon checkout it didn't recognize the coupon number.

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PennyLane666
Bath, GB
Apr 29, 2012 9:30 pm EDT

WORSE THAN THAT! I WENT WITH THE 50% OFF PHOTOBOOK, READ THE TERMS AND IT DID INCLUDE EXTRA PAGES, WENT TO CHECK OUT AND THE CODE TOOK ONLY 45% OFF! THEY THEN CHARGED ME POSTAGE FOR THE FREE PHOTOS THEY OFFERED, ON THE WEBSITE IT SAID ALL ORDERS OVER £10 FREE POSTAGE, WOULDN'T GIVE ME FREE POSTAGE AND WHEN I COMPLAINED 2 CUSTOMER ADVISORS AND A MANAGER ARGUED THAT IT DIDN'T INCLUDE FREE PAGES! I READ OUT THE TERMS THEY THEN TRIED TO ARGUE THAT IT WASN'T THEM! I ARGUED FOR 15 MINUTES THEY FINALLY GAVE ME THE FULL 50% DISCOUNT BUT STILL ARGUED ABOUT THE POSTAGE! IN THE END I PAID A SMALL FORTUNE AND ONLY BECAUSE IT TOOK 4 AND A HALF HOURS TO MAKE THE BOOK! THEY ARE A TOTAL RIP OFF, RUDE, ARGUMENTATIVE, SNEAKY AND MANY OTHER THINGS!

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angel
,
Jul 17, 2008 11:31 am EDT

I too have made the biggest mistake of my life by sending in my pictures to snapfish. i keep calling the sorry a**holes and no one speaks english and they have no idea what i am saying. No one knows where my pictures are . I would no recommend this service to anyone.

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Rosemary MacKenzie
,
Apr 08, 2008 1:32 pm EDT

Need to know if this coupon can be redeemed. I have never had a problem with snapfish before

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11:57 am EDT
Resolved
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Snapfish entire site and payment taken when told it wouldn't be

This website is ridiculous! I tried 5 times over the course of a few days trying to upload photos. Each time it went wrong saying I hadn't uploaded the amount I actually had. And during the uploads they kept failing. Causing it to take hours to finally finish uploading them. When I had finally done it, after 5 different attempts and deleting the app and doing it via the website. I selected the photos and tried to pay, I kept being told my card number didn't exist. So I decided to pay via PayPal. The site then decided to tell me I only had 74 photos so it would no longer allow me to use my code. After hours of frustration I decided to pay With a second code I had. I got all the way to the end to be told there was an error in the processing and I wouldn't be charged. I then instantly got an email from my PayPal informing Me Of this transaction. So I had been charged after the site informed me that I hasn't. I am now waiting to see if I ever recieve any photos. Completely Useless site. Never Use again.

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7:43 am EDT
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Snapfish e-mail promo code different when entered!

For years I have been with Snapfish. I have spent hundreds of dollars on both the US and the UK sites, and I have gotten many of my family and friends to join as well. I also watch the offers like a hawk to time my purchases. This morning, I received an e-mail promoting $40 off with promo code 40CUSTOM. Here is the copy/paste:

"$40 off 8x11 Custom Cover Photo Books

Relive your favorite moments in a beautiful 8" x 11" Custom Cover Photo Book. Use code 40CUSTOM by 4/30.* "

So I login to Snapfish, deciding that this is worth it, especially since I'd been toying with the idea of printing up books instead of individual prints for a while and this would let me see if I actually liked it or not. I spend the better part of an hour setting up the book and the captions the way I want, and go to the checkout. I enter the promo code and it comes up with the following:

"Promotion code:
40% off 8" x 11" custom cover photo books Remove coupon"

40% is a far cry from $40, and I click Live Help to try to sort it out. Some representative on the other line with an unpronounceable name comes on the screen, and I explain my situation. What does he say?

"I'm sorry, the coupon code is for 40% off custom photo books, not $40."

I explain that even so, this is false advertising, and I've only built this book because of the promotional code that was sent to me in my e-mail. There was no follow up e-mail by the time I'd contacted him to correct the mistake (nor is there now for that matter). He sends me links about the 40% off promotion and tells me to read the bottom of the e-mail, and the only thing I could figure that he was trying to get me to read was this:

"8. Offer is subject to change or cancellation at any time."

I said to him, "So basically you're telling me that you/Snapfish is using an obscure clause to refuse to honor a promotion that is less than 2 hours old?"

What did he say?

"I'm sorry, the coupon code is for 40% off custom photo books, not $40."

Now tell me, is this a droid or an actual person? Why are all the responses so cue-cardish? For crying out loud, I was planning on surprising my Mom with 2000+ pictures printed for her 50th birthday in July, but now, Snapfish is going to completely lose me and everyone that I turned to them. Their customer service is getting worse and worse, and I'm not going to stick with a company that uses an obscure clause to justify scamming their customers with false advertisements, who might then feel that their emotional investment in the creation of the product will make it too difficult to not purchase.

Snapfish have become scam artists. I'm through with them.

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Belleville
Belleville
Cincinnati, US
Apr 29, 2013 3:48 pm EDT

We later found out that this gentleman is a broker posing as a buyer of various products. Please don't deal with this individual out of 6th October City Egypt. We have proof if he tries to deny any of the above in writing.

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8:29 am EDT
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Snapfish false offers

Snapfish photo service came preloaded on my computer from hp. I signed up with their service because they were offering "freebies" whenever I uploaded photos. This morning I received an email offering me a free 12"x14" poster print. I have this great shot of a bridge I thought would make a great poster print. I tried to use their offer but a message popped up telling me that the offer was not valid. As a person in the retail business, if any employee does something to upset a customer and does not make good on an offer that employee is terminated. That's what I did to snapfish this morning. After I sent an email to their customer service explaining the situation and removing all my photos I terminated their service from my computer.

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10:45 am EST
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Snapfish scamming

I had ordered a few snaps vide order number: [protected]-02p dt.23-10-2011. I recd a msg from then on 24.10.2011 that the order had been completed and mailed via first flight courier (Another scamming organisation to worry about). The tracking no shows that the package has landed at mumbai hub. However, first flight denies receipt of this package. I was very unhappy with the way the courier responded. After my complaint to snapfish these chaps send me a msg that appeared to be nothing more than a cut paste of details sent in earlier mails. The firstflight courier till now has the foggiest idea about the package and I begin to suspect that I have landed on a site that is scamming unsuspecting customers. I am not satisfied by the so-called customer service with snapfish. I will not recommend this service to anyone and suggest that it will be wiser to get this done through the local photo studio. I plan to take this matter to tough consumer forums.

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9:29 pm EDT
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Snapfish monthly charge

I was charged 14.95 per month for a value pass, that I do not remember electing. I have been charged this fee per month for over two years I believe. I am still checking charges on my credit card. I finally cancelled the membership, and should have been checking this. I had been ordering photos and other projects through this company and assumed they were photo charges. I have not received any extra values for this pass. Of course I have not been checking this charge, which was per month. My credit card office called me. Alas, my problem. I was promised a 89 dollar refund. We shall see. I am going to write to the company with my complaint, and wake up to online charges. I see others are complaining about them too. Thank you, Cecile Jonsen [protected]

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Alenna
Wayne, US
Feb 13, 2013 2:03 pm EST

The same here, I always thought it was a charge for pictures I ordered . Lately, I started to use PayPal and the charges of $ 14.95 were still on my Visa. This have been going on (sadly) for a couple of years. I never receive ANYTHING for the $ 14.95, but this is not over as far as I am concerned.

Snapfish Customer Reviews Overview

Snapfish is an online photo printing service that offers a variety of personalized photo products. Customers can upload digital photos to the Snapfish platform and create custom photo books, cards, calendars, and various photo gifts such as mugs and canvas prints. The service also provides options for printing standard photo prints in multiple sizes. Snapfish aims to cater to those looking to preserve memories or create personalized items for events and gifting. Users can access Snapfish through their website and mobile app for convenient photo uploading and product creation.

Snapfish In-depth Review

In Summary: Snapfish offers a user-friendly platform with a wide range of photo products that cater to various customization needs. While pricing is competitive, the quality of prints and products is generally high, providing good value for money. The ordering process is straightforward, and customer service is accessible, though experiences may vary. Snapfish also includes special features such as photo storage and a mobile app, enhancing the overall user experience. However, the company's environmental and social responsibility efforts are not prominently detailed.

Website Usability and Design: Snapfish provides a clean and visually appealing website with intuitive navigation. The mobile responsiveness ensures a seamless experience across devices, making it convenient for users to order on the go.

Product Range and Selection: The variety of photo products available is impressive, from traditional prints to personalized gifts and home decor. Customization options are plentiful, allowing users to create unique items. Snapfish also regularly introduces new products to keep the selection fresh and exciting.

Pricing and Value for Money: Prices are competitive when compared with other online photo printing services. Snapfish frequently offers discounts and deals, which can provide significant savings. Bulk purchase options are available, offering cost-effective solutions for larger orders.

Ordering Process: The customization tools are user-friendly, making it easy to design personalized products. The checkout experience is streamlined, and payment options are secure, with standard encryption protocols in place to protect customer data.

Print Quality and Product Finishing: Snapfish generally delivers high-quality prints with accurate colors and clear images. The paper and material quality are satisfactory, contributing to the durability and longevity of their products.

Delivery and Packaging: Turnaround times are reasonable, and products are typically delivered within the estimated delivery dates. Packaging is secure, protecting items during transit. Shipping costs vary, with options available to suit different timelines and budgets.

Customer Service: Support is available through various channels, including chat, email, and phone. Customer service responsiveness can vary, but generally, Snapfish is known for being helpful and efficient in resolving issues. The returns policy is standard for the industry.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users returning for repeat business. Common praises include the quality of the products and the ease of use of the website, while complaints may center around specific customer service experiences or shipping delays.

Special Features and Services: Snapfish offers additional services such as unlimited photo storage and sharing capabilities. The mobile app is functional and convenient for ordering on the go. Membership benefits and loyalty programs provide added value for frequent customers.

Environmental and Social Responsibility: Information on Snapfish's sustainable practices and community involvement is not prominently featured, making it difficult to assess their commitment to environmental and social responsibility.

Overall Experience: Snapfish stands out for its extensive product range, ease of use, and quality prints. It is recommended for those seeking a reliable and affordable photo printing service. While the overall experience is positive, users with specific environmental concerns may need to inquire further about the company's sustainability efforts. The final verdict is that Snapfish is a solid choice for most photo printing needs, with a rating that reflects its strengths in product quality and user experience.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Snapfish?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Snapfish Customer Service. Initial Snapfish complaints should be directed to their team directly. You can find contact details for Snapfish above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Snapfish. Discuss the issues you have had with Snapfish and work with their customer service team to find a resolution.