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Snap For Mobile


Placed subscription charge on cell phone bill not ordered

Complaint Rating:  86 % with 28 votes
86% 28
Contact information:
Exclaim Mobility
United States
Seems the same company that has numerous complaints about pictavision unauthorized charges placed on cell phones now is using snap for mobile. I do not use social media, which apparently this is for, but found it on my at&t wireless bill. Lucky i caught it with only 2 months charges. The at&t rep refunded and blocked. I will certainly check my bill closer in the future as these 3rd party charges can be snakes in the grass.
Complaint comments Comments (10) Complaint country United States Complaint category Mobile/Cellular Service Providers


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N  11th of Apr, 2012 by    0 Votes

Snap For Mobile - unauthorized charges
Exclaim Mobility, Inc.
South Bend
United States

I was charged $5.99 per month from the above company for services I never requested or authorized. I found this charge on my cell phone bill through AT&T. Needless to say, I want this charge permanently removed from my account ASAP!!!
A  18th of Apr, 2012 by    0 Votes
I also saw this recently appear on my mobile bill. I called the carrier (ATT), and they canceled it, removed the charge, and added a block to all lines to prevent further instances. They said this is called "cramming".
N  29th of Sep, 2012 by    0 Votes
Mine is $5.99 for over 6 months and got credit for only 2 months. I don't even know there are apps for dumb phone (not a smart phone, but an old flip phone), how to access app screen and buy it. Very furious.
A  18th of Oct, 2012 by    0 Votes
This company sends you a text with a button labeled "cancel", but it really is button that accepts the service. It is theft and fraud. It happened to me twice. Now I have all mobile purchases requiring a pin number, on all phones, thanks to these criminals. Law enforcement in this area is horrible.
A  12th of Jul, 2013 by    0 Votes
I received. A text message informing me that my subscription to Snap Mobile had been renewed. There was a link at the end of the text to view my purchases. I had never heard of this app and, as I found out, I had been charged for over two months of service. I am an unhappy AT&T customer at the moment.
A  25th of Mar, 2014 by    0 Votes
two and a half years I got screwed. Thats $180 wasted. AT&T gave me a $25 credit when I complained, but it's still theft by this "snap" company in my book, and AT&T is an accomplice.
A  15th of Aug, 2014 by    0 Votes
automatically signed up on my son's non data phone, difficult to cancel through my smart phone, required a call (and hold wait time), to have the $9.99 service (that is neither used or requested) discontinued.
N  15th of Aug, 2014 by    0 Votes
Snap for mobile, automatically
signed up on my son's non data phone, difficult to cancel through my
smart phone, required a call (and hold wait time), to have the $9.99
service (that is neither used or requested) discontinued.
A  16th of Sep, 2014 by    0 Votes
I have had two separate phones on my plan that were "signed" up for Snap for Mobile, one of which is not a Smart phone. ATT was gracious in quickly refunding the $9.99 charge each time, and cancelling the service.
As I have not personally encountered the app and/or link that people get that signs them up for automatic billing on their mobile account, I am curious to know more details. If anyone recalls what they were sent originally that initiated the monthly billing charges, please make a note here so I can keep an eye out in the future.
In the meantime, I have locked down all phones on my plan for any mobile charges without my approval.
A  20th of Nov, 2014 by    0 Votes
Why can't we sue AT&T in small claims for this to get our money back? Like that guy in California who got them for "slow data".

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