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Snap For Mobile / Placed subscription charge on cell phone bill not ordered

United States Review updated:

Seems the same company that has numerous complaints about pictavision unauthorized charges placed on cell phones now is using snap for mobile. I do not use social media, which apparently this is for, but found it on my at&t wireless bill. Lucky i caught it with only 2 months charges. The at&t rep refunded and blocked. I will certainly check my bill closer in the future as these 3rd party charges can be snakes in the grass.

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Comments

  • La
      11th of Apr, 2012
    Snap For Mobile - unauthorized charges
    Exclaim Mobility, Inc.
    South Bend
    Indiana
    United States

    I was charged $5.99 per month from the above company for services I never requested or authorized. I found this charge on my cell phone bill through AT&T. Needless to say, I want this charge permanently removed from my account ASAP!!!

    0 Votes
  • Th
      18th of Apr, 2012

    I also saw this recently appear on my mobile bill. I called the carrier (ATT), and they canceled it, removed the charge, and added a block to all lines to prevent further instances. They said this is called "cramming".

    0 Votes
  • Hc
      29th of Sep, 2012

    Mine is $5.99 for over 6 months and got credit for only 2 months. I don't even know there are apps for dumb phone (not a smart phone, but an old flip phone), how to access app screen and buy it. Very furious.

    0 Votes
  • No
      18th of Oct, 2012

    This company sends you a text with a button labeled "cancel", but it really is button that accepts the service. It is theft and fraud. It happened to me twice. Now I have all mobile purchases requiring a pin number, on all phones, thanks to these criminals. Law enforcement in this area is horrible.

    0 Votes
  • Je
      12th of Jul, 2013

    I received. A text message informing me that my subscription to Snap Mobile had been renewed. There was a link at the end of the text to view my purchases. I had never heard of this app and, as I found out, I had been charged for over two months of service. I am an unhappy AT&T customer at the moment.

    0 Votes
  • Jo
      25th of Mar, 2014

    two and a half years I got screwed. Thats $180 wasted. AT&T gave me a $25 credit when I complained, but it's still theft by this "snap" company in my book, and AT&T is an accomplice.

    0 Votes
  • Ma
      15th of Aug, 2014

    automatically signed up on my son's non data phone, difficult to cancel through my smart phone, required a call (and hold wait time), to have the $9.99 service (that is neither used or requested) discontinued.

    0 Votes
  • Ma
      15th of Aug, 2014

    Snap for mobile, automatically
    signed up on my son's non data phone, difficult to cancel through my
    smart phone, required a call (and hold wait time), to have the $9.99
    service (that is neither used or requested) discontinued.

    0 Votes
  • Ve
      16th of Sep, 2014

    I have had two separate phones on my plan that were "signed" up for Snap for Mobile, one of which is not a Smart phone. ATT was gracious in quickly refunding the $9.99 charge each time, and cancelling the service.
    As I have not personally encountered the app and/or link that people get that signs them up for automatic billing on their mobile account, I am curious to know more details. If anyone recalls what they were sent originally that initiated the monthly billing charges, please make a note here so I can keep an eye out in the future.
    In the meantime, I have locked down all phones on my plan for any mobile charges without my approval.

    0 Votes
  • Da
      20th of Nov, 2014

    Why can't we sue AT&T in small claims for this to get our money back? Like that guy in California who got them for "slow data".

    0 Votes

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