SMS / Common courtesy
I will not be taking advantage of your hhonors for the simple fact that i stayed there when i was up for a class at the college and the first night there they had a fire in the kitchen that really smoked up the halls and a lot of the rooms also. I waited outside for a long time to put my name on a list and then i told the person i was going to try and find a room at another motel because i needed to get some sleep and she marked it down on her list. When i got my card statement you guys had charged me for the full stay when i wasn’t there and the gal the night of the fire took down that i would be leaving! I under stand that fires happen and it was no problem, but i did feel that it all could of been handled a little bit differently! I never heard a word from you guys and i guess you was hoping that i wouldn’t have noticed the charge to my credit card! I didn’t blame you for the fire ~ things happen and you do have nice rooms plus i had even got a price quote for the convention center because my daughter is getting married next summer and we would of also booked about 30 rooms for guest because i did think it was a nice place, but after i got charged for the room that i hadn’t slept in and you all didn’t even recognize the inconvenience to people ~ i changed my mind totally on everything! So please take me off of any mailing that you might have because when i come up to visit my daughter or classes at the college ~ i’ll find else where to stay!
I never thought much about the fire after i got home until i got the bill and then i thought a lot about it and thought that it would have been nice for you to send out a little note to show the people you was sorry for the inconvenience in the middle of the night! That’s what a business would of done that wasn’t just concerned about the almighty dollar!!!
Thanks, s. M. Stanhope