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The good, the bad, and the ugly - discover what customers are saying about Smoke Assist

Welcome to our customer reviews and complaints page for Smoke Assist. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Smoke Assist.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Smoke Assist's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Smoke Assist, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Smoke Assist. Your feedback is an important part of our community and will help others make informed decisions.

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8:06 pm EST
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Smoke Assist Overcharged

I responded to a TV ad promising a free starter kit for Smoke Assist...the safe and healthy way to stop smoking. The claim by both the TV ad and the phone representative was that there would be one charge of $9.95 to my credit card. Once I received the starter kit they would automatically send new cartridges every 30 days UNLESS I called prior to that time when I could cancel the cartridges and order them as I saw fit. My phone conversation was recorded. I was told REPEATEDLY there was one charge of $9.95 for shipping and handling. When the package arrived, the invoice was for $109.90! $99.95 plus the $9.95 for shipping. I called the 'customer service' number and got prompts giving information about the product. It started by telling me "...the best way to get an answer to your questions is to contact us at helpatsmokeassist.com. That's where I found all the complaints about them...dopes~they brought me right here!
I can't tell you how to resolve YOUR problem with Smoke Assist but as for me, I was advised to cancel my card before the charge was taken out...done and done!
Yours truly,
They tried to screw with the wrong person

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Jackie Hodges
Madison Heights, US
May 18, 2012 10:38 pm EDT
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E cigarettes from smoke assist returned unopened and also spoke withe a don or Donnie from the company and asked for the packages to stop. They continue to charge my account in the amount of $79.90 for 4 months and have claimed they have credited my account and have not. I continue to opt out of there e-mails and still receive them after a period of time. What can I do to get my money back?

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Pukole
, US
Jan 30, 2012 6:55 pm EST

I saw a TV promotional ad for Smoke Assist for $9.95 plus S&H. I got my product but they charged my credit card $118.08! I sent it back with all the papers in the same envelope with a tracking #CX299 953 646 CAon Feb.3/11. I asked for a total refund. They are returning $115.40 but with a $83.90 due. I got e-mail on Mar 14/11 total due $199.30 total cr $115.40 and $83.90 due.

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wanaquit
salem, US
Oct 29, 2011 10:09 pm EDT

did not recieve what i ordered, and now they are telling me i will get charged over and over for more refills! WHICH I DO NOT WANT! THIS IS A SCAM!

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bsimon
Clifton Park, US
May 27, 2011 10:48 pm EDT
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Ordered Smoke Assist for shipping and handling fees of 9.95 and was billed 99.90 ! No one avail in customer service!

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rob g woodward
White Rock, CA
May 14, 2011 5:36 pm EDT
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do not want any ferther charges product not exptable and did not agree to any future charges do notsend any more of this product

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B Cat
Holland, US
Apr 19, 2011 8:15 pm EDT

Called for the "free trial offer" Shipping only $9.95. Was charged $99.90. When it came, it did not work. Called customer service, and was told I could keep it for half the price. Said no, sent it back. Can NOT get a refund. Now they are asking for 3 months of my credit card statements!

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Lucille Metcalf
Seattle, US
Dec 04, 2010 3:47 pm EST

My name is Lucille i got this smoke aaist on the free trial i got it on [protected] when i first got it i changed for eight hours it would not work so i called and let them know so they sent ma a other a micro-computer control circuit battery so i tried to change it the same thing happen so they sent me a wall changer and the same thing happen .

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ralph le grand
Roseboro, US
Nov 29, 2010 7:13 pm EST

they said they were going to take only $9.95 from my credit card. instead took out $99.90 instead. that is money fraud. this will not be the end of this

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Kittyupatree
Leavenworth, US
Apr 30, 2010 3:29 pm EDT

Heard about it on the radio, called in my order, received the product, did not like it and had no problem getting return info but now I am not getting my refund. Anyone know the customer service number for this outfit?

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rippedoff63
Palatine, US
Mar 10, 2010 4:47 pm EST

When advertised on the radio it was guaranteed to stop smoking or return it. Well firtst of all I had to pay $69.00 to get the free item. After thinking it over when the package arrived I did't open it but sent it directly back. Now I see others having the same problem. The reason I cancelled was that I kept getting call requesting I buy this or that etc.

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9:23 pm EDT
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Smoke Assist FRAUD FRAUD FRAUD

Please read. I may be able to help others resolve their fraud charges. Ordered the FREE smoke assist electronic smoke machine. I agreed to pay S&H of $9.99. I got charged $99.90. I called Smoke Assist and they informed me that I agreed to the charge...WRONG! I told the rep that I only agreed to the S&H. She said that they could provide a refund minus the S&H, but only after I send it back (out of my own pocket of course). I told her that this charge is fraud and unacceptable because the person that I placed the order with assured me multiple times I wouldn't be charged for additional cartridges until 30 days after the order. She refused to help me until I sent the product that I HAVEN'T RECEIVED back to them. I told her I would deal with the fraud charge through my bank. My bank fraud dept is held to certain guidelines through VISA that Smoke Assist is counting on. Because I agreed to pay S&H they have to allow the merchant to provide the product and for me to cancel and request refund. At the point of Smoke assist not refunding then the bank would step in. My account was overdrawn because of this charge so I told my bank that was unacceptable because the charge is fraudulent. My fraude representative agreed to call smoke assist and have a three way call with the company and myself. After going round and round with the smoke assist person and asked her to play the recorded phone call where she claimed I agreed to the charge she finally gave in. I did have to be very forcefull and have my bank on the line, but smoke assist agreed to a full refund within 7-10 days. After that if the refund doesn't happen my bank has enough information to persue a fraud clam and refund my account.

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barbaraadams
Lancaster, US
Oct 25, 2011 7:17 pm EDT

i sent off for smokeassit three weeks ago.i still havent heard anything from them, after seeing this online im wondering if i should call my bank.and stop this order from comeing out of my account.sighned .confused.email me at barbaraadams1963@yahoo.com, this is so offencive to me, i have heart problems and im still smokeing i have smoked for 30 yrs. so i was looking forward to smokeassit to help me to stop smokeing, please help me!

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10:09 pm EDT
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Smoke Assist falsifying charges

purchased smoke assist as seen on tv for my girlfriend for a FREE 30 day trial. only charge was supposed to be 9.95 for shipping and handling. found out soon after my credit card was charged 107.77 ...i immediatly called them to see if they wanted to fix there mistake, (with a hurry). she told me i had ordered free gas cards among other things, i told her to go back to her phone recordings and we need to check it out... i then told her soon as i recieve it i was going to reurn it..called agaian 7 days after cause no money yet, she said a refund had been issued for 97.77, ...so i only got jacked for 10.00 bucks my girlfriend still smoking, and these scammers holding my money--i sy to you DONT BUY THIS IS A SCMMMM.

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2:03 pm EDT
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Smoke Assist cancel my order

cancel my orders all at once, I called in to cancel and was adviced I couldn't cancel. well I am out of work now and have no money left to pay you. So do not mail anything to my house. cust. # 1121882.

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wills mark
Indianapolis, US
Aug 04, 2014 10:11 am EDT

once again I, m sending this message to cancel my order every time i call no one is avallable to talk states that i can cancel by email so i, m posting this as of Aug. 4th 2014 at 11:03 am to no longer accept any further charges or orders from smoke assistance asking to please cancel ASAP thank you. If i receive any other charges from this day forward i would concider them to be fraudulant and unarthorized.

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Diana Maschari
Sandusky, US
Jan 30, 2013 9:32 am EST

Please cancel my order, i'm out of work can't pay for it .

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tnwm159
Vancouver, US
Nov 21, 2011 4:06 pm EST

Tried to cancel by phone for days but when I entered my phone number as asked to find my account, I was hung up on every time. Finally pressed for Billing Info and got someone. They have sent another set to me and will bill me another almost $80 dollars because their cancel line is unuseable and I think it's on purpose. Now let's see if they will refund my money.

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4:19 pm EST
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My credit should have been charged for $9.95 only instead it was charged for $99.90 dollars . I have sent the product back return receipt. No correction has been made on my credit card. Please tell others and close this company down.

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Smoke Assist not getting refund

DO NOT order this poduct---run as fast as u can! i have finally gave up trying to contact customer service and have filed a complaint with the BBB of Conneicut, where hopefully smoke assist is located. All they do is give you the run around and the customer service people are very rude! THIS COMPANY IS ONE BIG SCAM! we have been dealing with them trying to get a refund back since Sept it is now Dec. ! They are scamming hard working people. I will continue to pursue this until i get results! i will get my refund!Do Not make the same mistake we made!

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Opi19
eldersburg, US
Jun 08, 2011 2:49 am EDT

Oh I forgot to include me E-mail, It is Redwire19@gmail.com.

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Opi19
eldersburg, US
Jun 08, 2011 2:48 am EDT

GUYS PLEASE READ THIS, IT MAY JUST SAVE YOUR LIFE!

So I saw this commercial and instantly i th0ught "scam!" and I googled it along with scam and well what do you know? Anyways please don't give up on Electronic cigarettes. When I saw that they said in their commercial that it "usually" goes for 99$ I was like "wow, what a Fu***** scam!". PEOPLE, these things go for very well less than HALF of that! For the better models a bit more, but 99$ for a starter is OUTRAGEOUS and you are getting taken for a RIDE!

Before I began using E-Cigs to replace cigs (pack and half a day for 5 years) I was extremely skeptical. But guess what? 2 months later I have not bought a pack (although I have smoked some cigs but I can count them with both hands!) E-Cigs have saved my F***ing life! I thought I could never stop and it saddened me so much. I tried the patch, lozenges EVERYTHING! But just as I was about to give up I found E-Cigs.

Now for the info you need and I strongly advise you you try if you wish to avoid cancer or other terminal disease.

1. First, E-cigs are a bit complicated but you WILL get the hang of it. I strongly advise you to get as much info as you can before you actually try them. And continue to read up on the subject as you continue to use them. Also post any questions you might have in a good E-Cig community forum.

2. Find a model that suits you best. These 2 sites have great prices and selection - myvaporstore.com and revolvercig.com

3. Find a good E-liquid (I personally love the fruit flavors like blueberry and grape also I love Cola flavored ones and one called Tobacco Red)

4. Start using your E-cig, there is a learning curve so it will take a little to really get the hang of it. It took me like a month until I considered myself an expert on the thing.

5. Start vaping and never look back.

I have 3 friends who also used to smoke until I showed them about E-cigs. Now they all have one and have quit smoking along with me. So please I really hope you don't give up on E-Cigs just because you got scammed by some F***ing A**holes. It's not worth your life. And also please don't misinterpret me as some guy trying to get people to buy stuff so I can get money or something like that. Because I am not, I have no affiliation with the companies I have listed, except that I buy stuff from them frequently lol. You can buy your products from whatever site you want just google it, but make sure they are about in the same price range as they have them in those 2 sites I listed because any more and you are getting taken for a ride.

Also If you need any help, suggestions, questions or anything like that please don't hesitate to shoot me an email and I would be more than glad to help you out.

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Jon Lamb
Saint Clair Shores, US
Feb 11, 2011 9:21 pm EST
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DirectE-cig and all the rest of them are related to each other. I too dealt with Direct E-cig, was able to get them to stop taking money from me only by cancelling my debit card. If you used a debit card, cancel it or the money will keep going out. The address you included and all of the information, was the exact same place I was involved with. A 12 year old girl told me, "No refunds" and you owe us 109.90. By closing the bank debit card is the only way to stop it. I feel lucky that's all it cost me cause usually I don't pay much attention to debit cards. I think I'll just keep smoking!

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Teresa Holloway
Waldron, US
Jan 20, 2011 1:09 am EST

Smoke Assist aka www.diretecig.com [protected] Address on the user's manual we got is DirectE-Cig 2338 Immokalee Rd #419 Naples Fl 34110 what a scam...take them out behind the wood shed and teach them some manners...

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11:40 pm EST
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Smoke Assist robbery

DONT EVER TRUST SMOKE ASSIST!

After seeing a thing on the tv about smoke assist i thought, why not give it a try only 19.95 for shipping for the free trail... i call the number, an the phone call was recorded. over an over again i said i will only be charged 19.95 for this correct, they said yes sir. 2 days later i check my mastercard bill, an they charged me 130.54 for there so called free trail, if you ever think they might help you. your wrong, maybe help you go in debt an lose faith in the business world! Really hope by me telling my story it helps to prevent them doing it to someone else.

God Bless Everyone But Smoke Assist!

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Jamie Hoffmann
pickering Ontario, CA
Jan 10, 2011 7:27 pm EST
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You took my money $146.92...back in december I have not recived the product...send the product or return my money...Jamie

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Jamie Hoffmann
pickering Ontario, CA
Jan 10, 2011 7:25 pm EST
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To smoke assist Los Angeles Ca. you took $146 out on my Mastercard on Dec.24... I have yet to receive it...whats the prob...Please let me know whats going on...im getting very frustrated...Jamie

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9:32 pm EST
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Smoke Assist Smoke Assist Scam

These people are running a scam! Do NOT order anything form them EVER. I called after hearing a commercial on the radio for a special to get it for free, the only thing you were required to pay was the shipping & handling. Or so they said...He told me that it would cost $70 ish, so I said no I didn't want it. They called the next day & asked why I didn't order & I told them that was too much money and I didn't want to spend that much. Then they said well we can let you have it for free except the shipping & handling. I recieved the package in the mail, and all was good. There was only a $9.95 charge on my account. They started calling all the time asking for my card number to confirm and blah blah. And I, not thinking, would give it to them. They said it was to recieve a $100 gas card, which I never got. Random charges kept poping up on my account. I called them to cancel my membership and everything connected to that & they said okay thats fine. I also asked them to take all the random charges off. They put them back in my account, but them turned aroung and took them right back out! I called again & the man said he could't help me, but said he would have the people who could call me back. I said no, give me the number so I can call them. He gave me a number & I called it. It was a disconnected number. Those crooks kept taking unauthorized charges out, so finally I had to kill my card, and get a new one. I don't want anyone else to have to go through that horrible experience so please, do not contact them ever.

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Amy Stevens
, US
Jan 17, 2011 4:51 pm EST

I think that thier company should be sued for taking money out of peoples accounts without their permission. They have charged me 170 dollars and I have not even had a chance to try the product for thisty days. Smoke assist is a scam and frud!

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Jonathan R. Koerth, Esq.
Pittsburgh, US
Dec 16, 2010 5:23 pm EST
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I have reviewed complaints on this and other consumer forums / boards against certain e-cig companies, which promise to ship a new e-cig kit for $0.00 plus $9.95 or $14.95 shipping, and then two weeks later charge the customer $149 or more based on inconspicuous and inconsistent "small print" language in the offer page of the website. In fact, in some cases the customers suffered credit card charges of $370 or more within a couple months of entering into what was supposed to be a $14.95 transaction. We are a law firm with bar admissions in Pennsylvania, New York, District of Columbia, Georgia and West Virginia. We have also appeared in matters in California, Florida, Illinois, Ohio and elsewhere. We may be able to represent victims of any such wrongful credit card charges in a lawsuit against the responsible parties. There would be no fee to the victims unless there is a recovery. Please contact me at the email address indicated to discuss your potential claim. jonathan@steelcitylawyers.com

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8:03 pm EST
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Smoke Assist Harassment

I called for details on the product after hearing the commercial on a radio station. I decided I was not interested. The company now keeps harrassing me by phone even though I have asked them to stop calling me. The last time asked them to stop calling me, I was told that "when you call these types of companies you give up your right to request they stop calling". This is something to be aware of if you don't like endless telemarketing calls.

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Smoke Assist fraud

I ordered smoke assist after hearing their commercials on CBS radio/tv. The sales guy quickly read thru all the stuff I'd get & benefits. I was promised repeatedly I'd only be charged for shipping. 2 weeks later I got an 8x10 package with two tiny boxes of plastic cigarette filters. No "electronic" cigarette, lithium batteries, instructions, charger or anything else. Plus a bill that they'd taken an unauthorized $79.95 from my charge card plus $9.95 shipping & handling. Today I will call them back and return what was sent. I'll ask for a full refund and also tell them I'm recording the call and making 3 more calls when I'm through talking tothem ( smoke assist). I will call the Minnesota Attorney Generals office, the Better Business Bureau and my own attorney. I'll post another complaint on this board after I get some results. I tried attaching photos of what I received on this site and it said photos were "too large".

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charles9898
, US
Feb 19, 2010 2:02 am EST

YES CALL CALL CALL LOOK ON DEALSEXTREAM.COM UNDER E CIGARETTES WHAT THEY CHARGED 69.99 FOR IS ONLY 8.04 THIS THE SAME THING RUN RUN RUN

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Smoke Assist Charge my account without permission!

DO NOT BUY THIS PRODUCT! be warned! I got ripped off, they won't put you through to a supervisor, they're are rude when you're be nice to try to fix the problem. basically I feel they violated me. I did not know that they without permission could charge your account, send you more stuff for something that doesn't even help! I want a FULL refund, to talk with the better business beuro and an appology.

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scox
Hamilton, US
Jun 20, 2010 11:16 am EDT

After reading this response there is absolutely no way I would have anything to do with this company. I was interested! But not now. I am 58 years old and owned my own business for 20 years. ANY company that would treat a client like this and refer to him as a [censor] should be out of business.

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ginNjews
Brewer, US
Jun 18, 2010 6:49 pm EDT
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You wouldn't be charged over and over again, had you been a smart consumer and had LISTENED..Not trying to kick you when your down, but they CLEARLY say before they capture and after they capture your credit card.

1) If you get the 14 day trial
( You get 14 days to try this out, if you decide within the 14 days you don't like what you have and dont want to recieve anymore. Call us up let us know and we wont ship you anything or charge you anything else)

2) If you get the 30 days trial
( You get 30 days to try this out, if you decide within the 30 days you dont like what you have and don't want to recieve anymore. Call us up and let us know, we wont ship you anything or charge you anything else. Also remember if you don't like what you have call us up and you can get a full refund LESS the shipping and handling)

Which NO company gives back the S&H. Now after all of this at the end of the call they say

If you authorize us to charge your card ending in (last 4 digits) for thepayments I've just described please say yes.

IF YOU SAY YES...that means it's okay to charge your card the amount today..PLUS further payments..UNTIL YOU DECIDE TO CALL AND CANCEL

Smoke Assist is sent on a automatic shipment like most products of this nature are these days.

You just have to listen when people are talking. Don't blame a company because you failed to do the key thing of listening when someone is speaking. That would be your own fault. Not the companies. So you can call the BBB but it wont do you any good. You can even write complaints on this site and every other site, but what you should be adding in your comments is.

I was a [censor] who didn't listen and I thought I was getting ripped off even though the calls are recorded and if I called and asked for a copy I can get one. Also in the recording they did tell me I would get billed again if I didn't call up and cancel.

THANK YOU HAVE A NICE DAY

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Lawrence P. Whitaker
Jone's Town, US
Mar 12, 2010 10:11 am EST

You are obviously just angry at yourself because you don't listen. You heard "FREE, FREE, FREE" and jumped right on it. How old are you? Did you go through your whole life thinking that things in life are free? How naive can you be? If you had actually listened to the salesperson, you would have heard him explain everything about your trial and your smoke assist. I tried the smoke assist and absolutly loved it. I listened to the sales person and heard all about the trial and the autoshipments. I read this review and laughed out loud. It's not that hard to listen, and perhaps if you did that more often, you'd be able to spell words like "bureau" and "apology"

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Smoke Assist BIG SCAM

ON 12-4-09 I CONTACTED SMOKE ASSIST. BIG MISTAKE. THEY WERE ON THE PUSHY SIDE BUT I TRIED TO KEEP UP WITH WHAT THEY WERE SAYING. I ADVISED THEM THAT I ONLY WANTED THE "FREE" STUFF. I WAS TOLD THAT IT WOULD BE $69.95 + S & H. IT WAS TO TOTAL $79.90. I SPOKE WITH MY HUSBAND & SINCE WE BOTH WANTED TO TRY TO QUIT SMOKING WE DECIDED TO TRY IT. I GAVE THEM MY DEBIT CARD INFO, ANOTHER BIG MISTAKE, & SURE ENOUGH ON 12-7-09 MY BANK GAVE THEM THE $79.90 I AUTHORIZED. BY 1-6-10 I STILL HADN'T RECEIVED THE SMOKE ASSIST SO I CALLED BACK & SPOKE WITH JEFF WHO ADVISED ME HE HAD THE WRONG ADDR. I GAVE HIM CORRECT ADDRESS & WAITED. ON 1-20-10 STILL NO PRODUCT. I CALLED AGAIN. SPOKE WITH KEVIN & THEN ASIA. NO ONE HAD A RECORD OF MY SPEAKING W/JEFF ON THE 10TH & THE ORDER WAS CANCELLED ON 1-18-10 BY SOMEONE IN THEIR OFFICE. I TALKED TO A "SUPERVISOR" NAMED TRACY. ADVISED HER OF A LOT OF THINGS BUT BOTTOM LINE IS I WANTED MY MONEY BACK. SO FAR I HAVE ONLY RECEIVED THE $69.95 & NOT THE $79.90. I STILL WANT MY BALANCE. I'M ON THE ROAD WITH MY HUSB SO WE ONLY GET OUR MAIL ONCE A MONTH. I JUST RECENTLEY FOUND OUT THAT SMAOKE ASSIST "SIGNED ME UP" FOR 2 ADDITIONAL THINGS THAT I DID NOT WANTY OR REQUEST. EVERYONE PLEASE CHECK YOUR BANK STATEMENTS FOR THESE 2 COMPANIES---- LEL IDSHIELD360 & LIL AMRN PATRIOT. THESE COMPANIES ARE TAKING $19.95 EACH EACH MONTH. LUCKILY I HAD MONEY TO COVER THESE. A LOT OF PEOPLE DON'T & WE ARE ALL BEING TAKLEN ADVANTAGE OF & THAT'S JUST NOT RIGHT. I WAS ABLE TO SPEAK WITH TIA AT LEL IDSHIELD & SHE CANCELLED BOTH PRODUCTS FROM HER END BUT JUST TO BE SAFE I AM GOING OUT OF MY WAY TO CANCEL MY DEBIT CARD SO IT CAN'T BE TAKEN OUT ANYMORE. NEEDLESS TO SAY I HAVE BEEN TOLD THAT REFUNDS ARE NOT GIVEN. I WAS ALSO TOLD BY A "JENELLE" AT LEL THAT THERE IS NO ADDRESS THAT I CAN WRITE A FORMAL COMPLAINT TO. I ADMIT I WAS RUDE & TOLD THEM I HOPED IT WAS BEING RECORDED. EVERY LEGITIMATE COMPANY HAS AN ADDRESS, BE IT STREET ADDRESS OR PO BOX ADDRESS, THAT A CONSUMER CAN WRITE TO TO COMPLAIN. NO, NOT THESE PEOPLE. OBVIOUSLY THEY WORK OFF THE STREET. RIPOFF BOGUS SHAM THAT'S THE WAY I SEE COMPANIES THAT TAKE ADVANTAGE OF ME.

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charles9898
, US
Feb 19, 2010 1:58 am EST

These products are cheap whole sale chinesse nock offs and can be found on dealsextreame.com for $8.04 these people are ripping you off PLEASE TAKE THE TIME TO CHECK THIS OUT ! It's the same package and every thing it will enlarge the pics and you will see for your self if you all ready have one look at this pic!1

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Smoke Assist run run run

smoke assist - E Cigarettes

run, run, run, smoke assist is simply a low class company that only has one object in mind and that is to enlist you in as many programs as possible, and to make as much money as possible not caring if they go out of business ---- well at least if the name "smoke assist" goes out of business

Companies like Smoke Assist are made to fail they make huge money scamming people and then when people stop buying they
change the name and start again.

although what i have written is my personal opinion i have been in sales all my life and i can smell them (as they say) a mile away. Furthermore, reading how the vast majority of post and feedback are all negative you better run.

do your home-work and find a company that has a track record, search other blogs and see what people recommend.

hny

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Barb Ebeling
Minocqua, US
Jun 05, 2010 10:45 pm EDT
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I agree. This is a scam. I have a smoke assist cigarette that worked for 3 days. I'm no idiot, I did charge this cigarette. It lights up when you take a drag off of it but there is absolutley no smoke or vapor as it is called. This business is a rip-off.

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4:49 pm EST
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Smoke Assist inability to return product for credit

I called for a "free trial", and paid almost $80.00 for it. ( First month was sent automatically). Now they automatically sent another box, without authorization, and I am unable to return it for credit. This is really taking advantage of the public

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Genaro LCorrea Jr.
Sacramento, US
Jul 25, 2012 6:04 pm EDT
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i returned this product back in the last part of april or the begining of may and still haven't recieved my refund.I called the company to find out why i was being charged this amount when it was from the t.v. for $14.99 plus S&H of $9.98, anyway i sent it back the day after i got it and was told it would take two Pay Period befor i would recieve a refund, well it has been longer than the time needed to restore the amount taken from my visa in the amount of $117.and i don't know how much cents, minus $9.98 S&H comes to $107.02.Please return this amount to my bank Golden1 Credit Union or give me a call at [protected] thank you for your time in this matter hope you are able to restore my funds asap. Sincerley Genaro L Correa Jr.

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sparkyair
Elizabethtown, US
Aug 26, 2016 1:50 am EDT

I had ordered a 14 day free trial and receive it 3 days ago, well I was not getting the menthol flavor I was hoping for and called to find out how to return this kit and found out in the process they charged my card for a reorder I never authorized. I was so mad, how can they do that before my trial period was over. Well they said I have to return that when it arrives to get 50% percent back and I screamed and said no it is your fault for ordering and I want a full refund! Then she said to keep the kit and send the order that is on its way for a full refund. I have a funny feeling this is not going to turn out as I expect it to. What more can I do?

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bless2wo
Bronx, US
Aug 26, 2016 1:49 am EDT

I can not afford the monthly charges and i dont need smoke assist cartridges or any other product, item... or anything from the company smoke assist.

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sparkyair
Elizabethtown, US
Aug 15, 2016 6:25 am EDT

I am tired of trying to get help to stop payments and waiting to return a supposedly order that was made by them before my 14 day trail was over! I get a ### on the phone that will say anything you want to here but not take care of problem. This organization should be stopped from advertising all together! Has this happened to anyone else, I'm sure it had to!

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Ataled
, US
Mar 07, 2012 5:15 pm EST

I ordered this product for my husband He got it and it didn't work. I called and told them it didn't work and they sent me another filter. Guess what, That one didn't work either. So we have wasted money and got no results.

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Paula Rigney
Warren, US
May 13, 2011 4:12 pm EDT

Smoke Assist is a scam. Talked to 6 different people at 4 different phone numbers and no one can give me to the department that has a copy of my recorded order that indicates my free kit for only a shipping and handeling fee of $9.95. But charged $99.90.

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VIRGINIA ORTEGA
Downey, US
Feb 20, 2011 5:52 am EST
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DEAR SIRS,

PLEASE STOP FUTURE CHARGES ON AUTOSHIP TO CREDIT CARD. CUSTOMER #1101630. I'LL ORDER WHEN I NEED TO ORDER.
ATTENTIVELY,
VIRGINIA ORTEGA

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Woody Halevy
New York, US
Apr 14, 2010 8:46 am EDT
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advertised a free product trial, but charge the credit card extra $79.95 on top of the excessive shipping charges
When I called they said that it's not free, but the other order could have been free, yet they will not refund the shipping.

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CrimsonxRush
Shawnee, US
May 18, 2010 4:53 pm EDT
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number one ingredient in smoke assist is the number one ingredient in antifreeze.PICK YOU POISEN!

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smoke assit
Bronx, US
Apr 07, 2012 12:13 pm EDT

SCAMED

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