Smok assassin / false advertising/ no return of money
THIS COMPANY'S PRODUCT IS CRAP AND IS A SCAM!!!
This company took 3 weeks to deliver the product when it was purchased and paid for on Nov.6th, the refund request for my expidited shipping took 2 weeks and numorous phone calls to finally be refunded! Then the futher amount from the company has yet to be refunded the total of $69.95 within a reasonable time. The product was mailed back within the 30day money back guarantee code RMA924185. When i call to find out where my refund is, the employee states there is a problem with the machine. I have asked to speak with the manager and they refuse to transfer the call and i started to ask for a manager to call me back regarding the issue and never have received a call back, (manager always being a "krysta #812") my refund was due back to me on Nov 29th 2009, and yet no one in the company knows where my money is! On the 13 of JANUARY, the employee states my refund has been reproccesed and should be in my account with in 72 hours. well guess what? It still is not in my account! I want my full refund that is intitled to me! (And "krysta" always seems to have a BIG meeting with her supperiors about this issue!!! ) With every call I am told they will call me back, and ofcourse never do!! I have called everyday since the 29th with no results.I bet there machine works to take the money!!!
Settlement Sought: to refund my money with in 24 hours of return of product to honor the 30day 100% money back guarantee along with the attached price i paid for shipping the product both times total of $10.00...complete total of $79.95