Smith-Sights
reviews and complaints

I placed and order through website and used paypal on January of 2013. I didn't have my postage paid for Canada which is fine so I paid that and then my order was apparently "shipped"... 5 months later, nothing, emailed Josh Smith (owner) about it and he claimed it was a mix up at the border and he would ship another one out. I kindly asked for my money back and would rather deal locally or just live with what I have as either one will be faster anyways... Three months later, nothing heard, sent several emails and haven't even gotten a reply. Messaged on Facebook, still no reply. This company has stolen my money and I highly doubt I will ever receive a product. STAY AWAY FROM SMITH SIGHTS! He is a con artist..

have had the same issues as most other complaints on here. ordered a classic sight on april 20, 2014. 4 days later the check was cashed. 8+ months later and no sight. i've come to the realization i got ripped off and will never see my sight or refund. so i consider the case closed. I am puzzled by how a small business man can risk loosing future business over $32. i can absorb the loss. no biggie. I'm sure i can find a legitimate dealer elsewhere.

Do not engage in
business with Smith-sights

Smith-sights has a C rating with the Better Business Bureau
(way too generous) and many complaints against it on different sites to
include; the Better Business Bureau, Amazon, etc. The Better Business Bureau (BBB)
rates businesses on a scale of A+ to F. Smith-sights is not a BBB accredited
business. The complaints are always the same;

Smith- Sights/ owner/operator: Josh Smith will engage in the
following:

He
will promptly take the money sent to pay for products;
he
will ignore e-mails sent by the customer, inquiring on order status once
delivery times have been exceeded as per the Smith-sights web page;
Ignore
more e-mails from customer;
On
the few occasions were you will get a reply, which will be a short one
liner, Smith- sights will give the customer the following reasons as to
why the order has still not been delivered; problems with suppliers,
suppliers sending him defective parts, very busy, mailing problems such as
merchandise lost in the mail ( the customer will not be provided with
shipping confirmation or tracking information at any time) or returned to
sender due to USPS or other providers error/problem;
This
process will go on for 6 months to a year or more;
some
customers will give up, others will file complaints against Smith-sights
w/ different agencies;
If
the customer files a complaint. Smith-sights will then engage the customer
via e-mail. This engagement will consist of the following unprofessional
and childish behaviour; intimidation, belittling, sarcasm, smoke screens
to confuse issues, long monologues, failure to take responsibility for
Smith-sights shortcomings and business practices, to name a very few or the customer will
be told that his/her merchandise is “in the mail”. Again without ever
receiving shipping confirmation or tracking information;
If the customer chooses to request a
refund due to non delivery of goods. He/she will be ignored, until the
customer files a formal complaint w/ the BBB or other agency;

In closing, do you’re research.
Bad businesses should not be allowed to remain in business. Do not accept poor
business practises. Please feel free to contact me, I will be happy to provide
assistance.

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