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Posted: Mar 1, 2013 by    

Took £26.34

Complaint Rating:  70 % with 33 votes
70% 33
Contact information:
United States
Smilefinance.co.uk took £26.34 and I didn’t even have this money so I have now been charged an overdraft fee of £25. I would like a full refund of the £26.34 they took and the £25 overdraft charge because it was their fault. I sent them email and can’t get in touch so far.
Complaint comments Comments (73) Complaint country United States Complaint category Unauthorized Charges
More Smilefinance.co.uk Complaints & Reviews
Smilefinance.co.uk - Contact number [6]
Smilefinance.co.uk - £26.34 [2]


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N  21st of Apr, 2013 by    0 Votes
raymond why have you put your bank details on here? your more likely to be robbed by foreign people aswel as loan companies now lol i called smilefinance.co.uk on 08006906860 and they emailed me a refund form on tuesday. my refund will be paid next tuesday 23 april 2013 because apparently it takes a week. funny how it doesnt take them a week to take the money out my account!! ###
D  22nd of Apr, 2013 by    0 Votes
i w my 26.34 back in to my accout to nigth ring me on 0e7881309404 raymond emmerson of 23 old forge lane bt23 8gf
N  23rd of Apr, 2013 by    0 Votes
put my money back in to my ACCOUT is was 26, 34£ my bank 20-62-68 63837785 i Danguole Rudzeviciute
N  27th of Apr, 2013 by    0 Votes
I just checked my bank account and they charged my card 26.34 and I couldnt contact them. So i wrote them a letter and complain about it. I know that I signed up to them as i thought they are lender. A lot of people are calling me for two weeks now and i kept refusing getting a loan of 5000. Sometimes i just let them ring me and not answer them at all as i thought they will get tired of calling me. i thought they're going to charge only once you agreed for a loan with other loan companies that they found. but i never did get a loan from any after i signed up to them.
N  29th of Apr, 2013 by    0 Votes
Hi all they did it tk me as well ive got a phone number for them which is 08444822385 I hope it helps you all out I phoned my bank about it and they gave me this contact number
N  3rd of May, 2013 by    0 Votes
I have been stopped this twenty plus pounds and received nothing by smile finance and to round things off I have been stopped twenty plus pounds by the money warehouse who I believe are the same company, so I have been charged twice and received nothing .
A  9th of May, 2013 by    0 Votes
they did the same to not happy freakin rip off merchants !!
N  15th of May, 2013 by    0 Votes
hi you took £26.34 from my account and i would like you to refund it asap. my account no: 09314560 sortcode: 110001. yours sincerely alan stone
N  21st of May, 2013 by    0 Votes
20 May 13 SMILEFINANCE.CO.UK CD 1524 DEB 26.34
out of my bank...have no idea why, please email asap, as i want this money back, due to not even using your company website let alone passing my details to you...davidw24uk@yahoo.co.uk
N  22nd of May, 2013 by    0 Votes
Exact same thing has happened to me, none of the contact numbers for Smile work (out of service), however the 08444822385 is not Smile Finance...but it is a company in the same building and they will transfer you though. They will then arrange a form to be sent/emailed to you. Told me it will take up to seven working days for the funds to be returned. They claimed I had applied to them (gave a date) and that their T&C's said they would charge this amount. After a slightly heated conversation after I got sick of there excuses I told them I will just report them to the FSA, FO Police, and speak to a lawyer she soon changed her tone, asked me to email the form straight back to her and she will try and get it actioned ASAP. To me its a scam, and they only way to stop them (or any other company taking money from your account, especially if you have applied for a payday loan is to cancel your debit card as there is nothing stopping other companies doing the same thing). Thanks.
N  23rd of May, 2013 by    0 Votes
i have had the EXACT SAME amount took out my bank recently and because i didnt have enough money in my account i am now getting charged by my bank. i want to know why this happened and how this company managed to get my details. i am really not happy
N  23rd of May, 2013 by    0 Votes
I know I posted yesterday regarding my anger/complaint at this shower of con artists but I also feel it is right to at least say they have resovled my dispute. I emailed them again - customerservice@smilefinance.co.uk - this morning to ask them if they had received my refund form by email, they confirmed they had and the funds would be paid back into my bank account today. I didnt expect it to be, but to my shock it was paid back in this afternoon. The email address in this message is 100% the correct one to get in touch with them. Hope you all get your money back.
A  24th of May, 2013 by    0 Votes
I too have sent the refund claim to both companies, Smile Finance and Money Warehouse. I have requested a response and full payment within 24 hours otherwise I will be going to Warchdog, rip of Britian and The Financial Ombudsman, let's see what happens I will keep you updated.

Also google a website called CAN YOU TRUST THEM and see all the complaints on there.
N  28th of May, 2013 by    0 Votes
Please refund me the amount you debitted in my account. I was not even approved with lenders then you took my money right away.
N  29th of May, 2013 by    0 Votes
Just to update, not received a reply from them and no refund as yet has sent it again today.
A  31st of May, 2013 by    0 Votes
TODAY i discovered my bank account was cleaned right out after speaking with the bank they told me it was from two companys marywood and this smile crap yes no wonder its called smileloans as the person behide this is a scam what a ### u were quick enough to take our moneys so give us our money fees back i did not even make an application to this site nor marywood the bank gave me this smiles number customer services and they told me to folllow a lnk on this page www.smileloans/contact for refunds i cannot find it.. we are all struggling for money hence why people need the loans but to have con artists stealing from people is scandalis eventually use will be caught so whats the purpose ? we are all in need of money stuck in poverty and to top it off i'm on bebefits so my full income had been wiped i would like my 26.34 back quicker than u u took it out if not i will be taking this further contacting the trading standards its shocking how people can get away by making a fake website get in touch asap cherylwaddell@live.co.uk or someone please if they know how to get refunds this is not funny at all people work hard for money and they have ### who just steal i hope u get done not just by fraud but faules advertisement this site is full of wullys this crap i had to go tho today if i ever needed a payday loan i think i would just stay without feck this hassle
N  31st of May, 2013 by    0 Votes
No response again, I have now threatened them with legal contact if they don't refund within 48 hours, let's see where we go with this one now.
N  31st of May, 2013 by    0 Votes
Update, I have spoken with them now on 08444822385 and they have said the refund will go through today, let's see what happens.
N  4th of Jun, 2013 by    0 Votes
They have done the same to me and I've never signed up for any loans! This is ridiculous! I want a refund and I want it now haven't earned money for some company which doesn't have a number just a email address contact to take it out my bank with our permission absolutely fuming!
N  4th of Jun, 2013 by    0 Votes
I have contacted them again today and resent the refund form after they said they where going to refund me on Friday still no refund, keep trying though...

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