Smile Brite / unauthorized charges & no refund
When i realized my trial turned into a $86.93product, I called to cancel it. I got it cancelled but they had sent out another one and charged me another $86.93. I got a return authorization # and sent them back both products. They have confirmed that they received my package, AND that I had to send them back in two different packages to get refund for both of them. Because I can't prove that there were 2 in the box, they are keeping my money! They will not let me talk to anyone further than the person i get on the phone and each time i call each of their processes have 10 days. 10 days to notify billing. 10 days for billing to do something. 10 days after they credit my account before my bank will get it. In their instructions, they did not tell me they had to be sent back separately. They will let me talk to NO ONE and still no refund to my bank account. Because i did this trial and SB Brite, my bank account became overdrawn before i caught it and I had $275 worth of insufficient funds! It's been well over 30 days and they are still giving me the run around.