SMC / cancellstion of membership
on feb. 19, 2009 I agreed to join this club and extended my debit card in the amount of 39.95. After considering the package over the weekend I decided it isn't for me. Today on several occasions I attempted to cancel. 1st conversation w/their customer service stated I needed a membership # in order to cancel & it would be available by noon. Again I attempted to cancel and provided my membership #. I was told that I had 3 business days to cancel and I took advantage of canceling. I am now told that I have to wait for kit to be shipped to me and return it in 30 days in order to get refund less shipping and handling both directions, , I have the right to be refunded full amount prior to smc shipping membership package.Please help, sincerely Cindy Bonnette P.S the sales rep that I joined with reassured me of 3 business days to cancel, that conversation came up several times. I tried to reach that person by phone and the # has been changed?!
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