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smartvoip international telepahone call / not able telephone

1 Germany Review updated:

Sir,

I have downloaded the website ``Smartvoip international tellephone call ``, and I have deposited amount € 12.50 for the cost of subscribtion to tellphone through my P.C. I have deposited the amount in favour of BetamaX GmbH & Co.KG, in mediapark, 850670.Köln, Germany. The amount is deposited in commerzbank, Neumark 39, 50667, Köln, Germany. It is already ten to thirteen days since the amount is paid for the subscription. so far I am not able to use this facility, for when l Iogin the site with password and the site opens ` it shows that there is no credit in my account.I do not know what to do now .I kindly help me in this regard.

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Comments

  • Sa
      Nov 03, 2010

    I am Sameer Sharma and i have been using smart voip since one and a half years. i deposited Euro 50, 50 on 1 sep 2010 in favour of BETAMAX GMBH AND CO KGIM MEDIA PARK 850670 KOLN GERMANY till today i.e, 3 NOV 2010 i still have not got any credit in my account. i have even sent the detailed message report umpteen number of times but nothing has been done till nowl.i am mentioning the details once again down below hoping that an immidieate action will be taken.

    You may have millions billions or even more customers but i believe every single customer is important and one thing that i am not being able to figure out which appears to be simple and straight that after receiving the details what takes so long to mend the mistake. you get all the necessary details, you can see the money has been credited to your account you can even see the credits not being transferred to the customers account from your end then where is the hassle ? Why does a customer have to suffer because of your unprofessional behavior.
    Its been realy long, please do something about it at the earliest

    The details are as under


    SENDER BIC : BARBMUMUXXX
    RECEIVER S BIC : COBADEFFXXX
    TRANSACTION REFERENCE : 9031ORTT0071710
    AMOUNT : 50, 50
    CURRENCY : EURO
    DATE : 01 / 09 / 2010
    LOCATION : BARBMUMXXX

    SENDER BIC DETAILS : BANK OF BARODA SIR WILLIAM NEWTON STREET, PORT LOUIS, MAURITIUS

    RECEIVER BIC DETAILS : COMMERZBANK AG 16, KAISERTRASSE.FRANKFURT AM MAIN, GERMANY


    Please do the needful
    Sameer Sharma

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