smartvoip international telepahone call / not able telephone
I have downloaded the website ``Smartvoip international tellephone call ``, and I have deposited amount € 12.50 for the cost of subscribtion to tellphone through my P.C. I have deposited the amount in favour of BetamaX GmbH & Co.KG, in mediapark, 850670.Köln, Germany. The amount is deposited in commerzbank, Neumark 39, 50667, Köln, Germany. It is already ten to thirteen days since the amount is paid for the subscription. so far I am not able to use this facility, for when l Iogin the site with password and the site opens ` it shows that there is no credit in my account.I do not know what to do now .I kindly help me in this regard.