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1.8 318 Reviews

SmartStyle Complaints Summary

62 Resolved
245 Unresolved
Our verdict: When using services from SmartStyle with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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SmartStyle reviews & complaints 318

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C
2:10 pm EDT
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SmartStyle I am an employee

I am being bullied by the manger and district manger of salon 331 They have cut my hours trying to force me to quit this has been going on for about 5months now. But I won't leave because I enjoy working in the salon. They have wrote me up about things that wasn't true. Trying to scare me into quitting. My numbers will speak for it self. The manger hates me and use her position the intimated me and other stylist. But me personally she doesn't care for. Will someone please help me. I have spoke to the district manger several times but she does nothing.. my name is Carmon Boykins and I am a stylist @ salon 331 I have been reaching out for several months but they trying to push me out of the shop. I have been working 1day a week while the stylist they like have a full schedule. Check my numbers before Tiffany started cutting my hours.

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11:49 am EDT
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SmartStyle haircut

I had an unbelievable bad experience. The stylist Jenny was so aggressive and verbally abusive. She roughed up my kids during the hair cut and couldn't stop swearing in front of the kids.
I arrived at 7:15 to their shop which closes at 8 pm. She agreed to take both my boys in. Then after 30 min and while cutting my first son's hair she start becoming visibly frustrated and angry for unclear reasons to me. She became increasingly impatient and rude when she started cutting my second son's hair. She flatly refused to use scissors as I requested and she used the trimmer against my wishes. She was roughing up my little kid and aggressively adjusting his head position. It was obvious that she was taking out her unjustified frustration on my son who I thought was terrified at this point. She said that I should be thankful that she is wasting her time cutting my son's hair. She told me that I should have come earlier. At the cashier she started arguing with me about the price of my oldest son's haircut. She accused me of lying about his true age in order to save a few dollars. She said and I quote " I am not doing this s*** for free and it is not a charity". I insisted that she take a look at my son's health card to confirm that he was 10 years old but she repeatedly refused to look at the health card. She threatened to call the police if I do not pay At this point my kids started to cry. She then called a woman who she claimed was her manager. This manager in turn told me to stop talking and that she did not want to hear the story. She said that she will charge me the price of a kid's haircut this time. So the manger herself was apparently no better than her worker. It was a surreal experience to say the least. Totally unacceptable and unbelievable. I have never seen or heard anything like this in my life.

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11:23 pm EDT

SmartStyle service

In smart style, Walmart rymal east. Hamilton Canada Ontario
I had an unbelievable bad experience. The stylist Jenny was so aggressive and verbally abusive. She roughed up my kids during the hair cut and couldn't stop swearing in front of the kids.
I arrived at 7:15 to their shop which closes at 8 pm. She agreed to take both my boys in. Then after 30 min and while cutting my first son's hair she start becoming visibly frustrated and angry for unclear reasons to me. She became increasingly impatient and rude when she started cutting my second son's hair. She flatly refused to use scissors as I requested and she used the trimmer against my wishes. She was roughing up my little kid and aggressively adjusting his head position. It was obvious that she was taking out her unjustified frustration on my son who I thought was terrified at this point. She said that I should be thankful that she is wasting her time cutting my son's hair. She told me that I should have come earlier. At the cashier she started arguing with me about the price of my oldest son's haircut. She accused me of lying about his true age in order to save a few dollars. She said and I quote " I am not doing this [censored] for free and it is not a charity". I insisted that she take a look at my son's health card to confirm that he was 10 years old but she repeatedly refused to look at the health card. She threatened to call the police if I do not pay At this point my kids started to cry. She then called a woman who she claimed was her manager. This manager in turn told me to stop talking and that she did not want to hear the story. She said that she will charge me the price of a kid's haircut this time. So the manger herself was apparently no better than her worker. It was a surreal experience to say the least. Totally unacceptable and unbelievable. I have never seen or heard anything like this in my life.
I could not help but wonder if her unruly behaviour was based on discriminatory reasons as I wear a headscarf.

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5:15 pm EDT

SmartStyle hair

I went in today to get blonde and brunette. They went all over brown and barely had any blonde, then went over again and took every little piece of blonde out. Then charged me $131 for this when I can get it somewhere else $90 max. This is ridiculous. They didn't even advise me about how much it would possibly cost either, especially being that much!

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9:35 am EDT
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SmartStyle rude, untrained, unprofessional, and uncivilized

The girls at "Smartstyle" salon in Jasper need to be fired. When I went there for my cut and highlights they overcharged me by nearly 40 bucks but the real problem was when I went to pick up my refund, the way the manager screamed and yelled. Today I went in there to ask an elderly man if could borrow his cart for my grandfather on the condition that I return it directly to him. They started mouthing, the one who cut my hair says "yeah that's her there's nothing wrong with that [censored]es' hair" I simply laughed and said "yes there is" and walked out. Upon returning the cart to the man, another lady asked if the man was my dad. She then started screaming and yelling saying I wasn't allowed in there anymore. I told her she couldn't stop me because I didn't do nothing wrong, I just requested a refund of the overcharge. Then she asks "I thought you said you worked for Wal-Mart?" I answered "uh no, I told that girl over there that I used to work at Wal-Mart years ago and I even gave her a business card because she said she was wanting to relocate ". So then she starts screaming some more saying I was banned from their salon. Lol. So I told her I had talked to corporate, sent them pictures of my hair and the corporate office agreed that I was due a refund". So she got real mad then, spraying spittle everywhere and says "this ain't walmart we can do what we want!".
Highly unacceptable and something I won't tolerate coming from someone that's supposed to be a "professional". Not to mention, I have a short fuse for stupid people. So back on the phone with corporate I go. Something must be done about the way they treat people and how they badmouth and talk about EVERYONE that comes in and out of their crappy salon!

Lmao..so we went back to Wal-Mart at about 5:00 or 5:30pm just to get some "slap ya mama" and have some keys made. Those psychos at the salon seen us and called the law on me!😂 I guess they were trying to get me banned from Wal-Mart? I went to the police station and gave the kind policeman my statement of what really happened. He just chuckled and apologized for me coming up there and assured me I wasn't in any kind of trouble. I told him I was happy to tell him what really went on today and thanked him for taking the time to speak with me. I'm positive Regis and corporate isn't going to like this when I speak to both of them Monday. Lol

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11:49 am EDT
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SmartStyle pageant hair

Hello,
My name is Angel Fesler. I have been trying to contact someone to talk about my complaint for 11 days now. Attached is a picture of what I wanted vs. What I received. I traveled 30 miles, took over 2 hours to do my hair and was late to my pagent for a pony tail, braid and nothing even close to what I wanted. Their are PLENTY of hair salons in my town that would of done it faster and cheaper. I stuck with SmartStyle because they have been doing my pageant hair for years. $51 is overkill for a pony tail and a braid. I will pay for what I got but not $51.

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9:51 pm EDT

SmartStyle eye brow

Today I had my eye brow waxed from Walmart SmartStyle Hair salon, Oxford, MS. The lady just messed up all. In 15 years since I am doing my eye brow, I have never gotten such experience. The lady said she is having 10 years of experience, still she removed my eye brow almost a inch from the side towards nose. She could just appologise on her negligence and said she doesn't know how did it happen. I wonder if she being racist did that as I am a muslim girl? or she would have shown same negligence to a white or christian or whatsoever her own kind? To me excuse like this that she doesn't know how come it happen while she must be a professional sitting there is so disturbing.

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8:05 am EDT

SmartStyle haircut

I went to a SmartStyle shop in Walmart yesterday. There was only 1 person there cutting hair. I was a little leary because he was a black man with 1 eye. I know that cutting African American hair is different than cutting Caucasians hair. But, i went ahead & let him cut it because i was in serious need of a haircut. I showed him 2 PICS on my phone of the cut i wanted. MY HAIR IS HORRIBLE & LOOKS NOTHING LIKE THE PICS I SHOWED HIM! I just hope that my hair can be fixed. I'm afraid to let anyone from SmartStyle cut my hair. The last 2 times i went to SmartStyle my hair was messed up. I'm willing to let a MANAGER or ASSISTANT MANAGER try to cut my hair the way i want it. BUT, I WILL NOT RETURN TO SMARTSTYLE FOR FUTURE HAIRCUTS. Here's my name & cell phone number Melissa Lowrey [protected]... Thank you

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3:17 pm EDT

SmartStyle complaining about an employee

I took my son to get his haircut and the lady refused to cut his hair she says he doesnt wash his hair but he does he just isnt rinsing good enough she acts all high and mighty and only will mess with certain hair. She is very unprofessional. I have never been so humiliated in my life. She works out of the walmart in Pulaski TN. She stood there and whispered about us until the older lady took over and then he got the worst haircut ever. These people do not care about their customers AT ALL.

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1:09 pm EDT

SmartStyle kendra the stylist

When my husband and I walked in asked if she had time for 2 cuts she was sitting at a shampoo bowl eating a lunchable. She had nobody waiting other than the 3 of us the store was empty no other people were present. I showed Kendra a still shot of what I wanted followed by a YouTube video giving breakdown and commentary by the stylist who created and maintains this cut and style on the person in his chair who was in the still shot photo I presented Kendra. Her attitude was poor as I said nobody else was there but instead of letting this just over 3 minute video play she tapped my screen to fast forward it. She proceeded to crowed me in the chair to the point I had to law my arms in my lap and not allow them to continue to rest them on the arm rest. I could tell by how she was handling cutting my hair she was doing it wrong and multiple times including when I sat in her chair I tell her this style calls for using the tips of the scissors. She ignored me. She then made a part this this style has no part. She got a barrel brush and hairdryer out used them to continue making the part that I had already told her didn't exist in this cut and style. By this time I was so angry I said I'm done! I took the cape off and put it in her counter. I matter keeping my back to the mirror she I guess thought she was going to get by with messing my hair up. Idk she pops off and has the nerve to say " you can't expect me to cut your hair like what's in that video!" Really I said pointing tiny he stack of style books and said " I can come in here and thumb through any of those books and say as I point to a picture I want this one. You have to do that one. So how is it you can't do it off a picture and a video I show you?" I looked at my husband who by now was in the other stylist chair and said if you're charged for both cuts on one ticket do not tip! My hair is beyond messed up! I don't think it can be fixed! I contact the person in the salon today on 7/16/18 about my experience on 7/14/18 and she gives me a bogus 800 number telling me to call and give a detailed review of my account on Saturday. It's a cruise line survey completely unrelated to SmartStyle salon customer care. The number Mary gave me is [protected]
I have no doubt this was to give me the run around. Which only fans my flames of now an extended experience with this local Walmart's salon. 👎🏼👎🏼👎🏼👎🏼👎🏼 No stars thumbs down horrid experience! Now I'm sorting who to contact on the state level because Kendra needs her license to cut hair pulled! I am thoughroughly disgusted all the way around!

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6:49 pm EDT

SmartStyle hair cut

I went and got a hair cut. It was $40 for a shampoo cut and style and $10 extra because of the length and they would use the flat iron to "bump" the ends. They said anything past shoulder length.. My hair is barely even touching my shoulders. Also, online it says the basic includes flat iron but they said if i wanted it flat ironed it would be $60! So basically $30 extra just for flat iron. According to the website that i have attached a screenshot for it says I should have had a shampoo cut and full style (curling/flat iron) for $30.27. They DID NOT flat iron my hair they just "bumped the ends". I came home and flat ironed my hair and it was still $40!

Then to top it off my hair is uneven all the way around! I have attached pictures. I have been a smart style customer for a while and I'm sad to say i will not be returning. I would like to request a partial or full refund because now i have to go have someone else fix the mistakes your worker made!

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8:58 pm EDT

SmartStyle eyebrow wax

Went into have eyebrows waxed Wednesday june 27 and the person doing my eyebrows took off more then half my eyebrow I am beyond upset will not be returning and if there was anything I could do I would sue this company I am going on vacation tomorrow and this is the last thing I wanted will be getting some big sunglasses to wear all week thanks alot

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8:10 pm EDT

SmartStyle haircut

Utterly disappointed at the lady who cut my hair today.. I had a long a line and I specifically said do not touch the front I want a trim. Only half an inch... And what does she do cuts 3 inches off the front! [censored] mess! She turned my hair into a 12 year old bob cut.. I had a long a line. Whoever hired her needs to fire her asap

Here is to another 6 months till my hair grows back

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3:37 pm EDT

SmartStyle customer service

I checked in online to have my hair Shampooed and Cut. The times available were 2:30 for one employee and 3:45 for the other so i checked in for the 2:30 appointment. When I get there I let the Lady know I had checked in online and she was like okay. After about 5 mins she then proceeds to inform me that she doesn't know why it let me check in online due to someone else being ahead of me and that the wait would be over a hour. This happen at the Fayetteville Tennessee location with Julie and Jodi working. Very unhappy about this.
Thank You

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Update by Audria Nicole Richardson
Mar 18, 2018 3:39 pm EDT

I checked in online to have my hair Shampooed and Cut. The times available were 2:30 for one employee and 3:45 for the other so i checked in for the 2:30 appointment. When I get there I let the Lady know I had checked in online and she was like okay. After about 5 mins she then proceeds to inform me that she doesn't know why it let me check in online due to someone else being ahead of me and that the wait would be over a hour. This happen at the Fayetteville Tennessee location with Julie and Jodi working. Very unhappy about this.
Thank You

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11:33 am EST

SmartStyle hair color

Raven Bush, lic.# 252781, COMPLETELY ruined my hair the day before my wedding. She left bleach in my hair while she went outside to smoke & return her boyfriends' 10th call while I was there. She had her son come visit & approximately 10-15 calls from her boyfriend. She left me in that chair with bleach in the back of my hair the entire time. By the time she was done, she couldn't even comb my hair because it was falling out in chunks. She is a known drug addict that is too worried about her cigs, phone calls & family/friends to pay attention to her client's hair. SHE SHOULD HAVE HER LICENSE REVOKED! I would like a phone call to keep me informed on what is being done about this situation!

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3:00 pm EST

SmartStyle hair relaxing

I went for permanent Hair straightening *n smartstyle wall Mart new Berlin, and the service given by the lady was pathetic. It resulted in few skin burn marks at various places.. It developed itching. Moreover, the hair were not at all straightened.
On going back and letting them know they replied that they cannot do anything and I can go and file a complaint.

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12:11 am EDT

SmartStyle unprofessional store manager

I went to smart styles salon in vincennes indiana for a perm. I asked the store manager, alisha hayes, who also did my perm, if my hair was in good condition. Reassuring me, i agreed to the $150.00 overpriced perm, (i actually believed she knew what she was doing, ) then, it did not curl, it burnt my hair, i was so in shock, i asked for my money back, which she refused rudley. She also, charged for me for a style, and i left with my hair wet, it was so burnt she could not blow dry it to style it. She did not refund my money for that either. I posted this story and my hair results on youtube if anyone wants to see it, my id is madison venturini. I have lost a lot of hair because of this so called perm, i do not understand how or, why people like her should get away with hurting people like us. It should be illegal, or is it? i asked her for corporates number and she gave me a fake one. I googled it and found this site and the number. I am not sure how much good it will do after reading some of the other complaints. But i guess i will just wait and see. I definitely believe i deserve my money back. I have three videos about my experience and smart styles salon on youtube, i will try to include them with this complaint, if they will not send, please watch them. My id is madison venturini, also try my name if that will not work, i can also email them if you email me a request.
Thank you,

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7:32 pm EDT

SmartStyle hair stylist working there

My friend went for hair color, the girl working said $60 to Blondie the roots, I was keeping a close eye on her, this is what she did touched up the top and the sides left the back undone, there wasnt anyone else inthe smartstyle salon and I was by my self, the heavyset girl in her 20s 30s, said it would cost me $60 to touch up the roots and thats what ive been charged for the whole head to be colored, she colored the top and side roots but did not color the back of head roots, I made excuse so I would get a change to aleast do something about this, I have been back to the smartstyle to speak my peace about this scam artist, that tryed to trick me out of $60 and didnt complete her work a couple of weeks afterwards the Bridgeport Police stopped me said someone was wanting me arrested, so I am not for sure if this might be related, there are a couple other incidents pending that some people crimes that I have had to report, some of it seems that it might be connected

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9:15 am EDT

SmartStyle color

I went in on Saturday, September 30th, 2017 at 12:50 pm. I did not leave the salon until 9:00 pm. All I wanted was to get my hair blonde. Not only did I leave with a bald head, once I made it home I noticed a bald spot that was shaved in the middle of my head! I have never had a bald head or a bald spot in my head until now. My hair was not blonde at all and I would like a full refund of the $88.00 dollars that I wasted. My hair is changing colors and it’s not even been a full week since I got my hair done. Very terrible experience! I have put a before she colored my hair and the aftermath. And no, I did not want my hair cut, I only went to the salon to get a professional to color my hair blonde!

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2:53 pm EDT

SmartStyle waxing

Hello,
I emailed a complaint last week, Saturday, 9/9, regarding the waxing I had done on my lip on 9/4. I did not get any response from you and that has me very concerned that no one cares that I had blisters on my lip! I went to the Fulton Smart Style on 9/4, I think it was ticket 60, not sure of the girls name, as I threw away the paper that the manager gave me in information on. I just wanted to know that this was looked into. My lip hurt for 2 days straight, blistered and finally looks better, at least I can go out without feeling like everyone is looking at my lip. NOW you can refund my money, yes, it was only $10.25, plus the 2.00 tip I gave to her...let me tell you, that with the attitude she gave me (and my daughter agrees), I should have walked out! If I didn't have the 2.00 in my hand, she would not have gotten anything...so yes, you can refund me $12.25! I have always used the Central Square one, and should have went there, but I was closer to Fulton, as to whether I ever go back to any...that will take a lot of thinking...the only thing that might help me, is Ashley in Central Square is a very caring manager and cares, as I called her to ask if she had anything to do with the Fulton one, and the reason I called there was because the manager in Fulton was not in until the Thursday after Labor Day, and the sad part was, I had to call her on Saturday to ask her what was going on!

Thank you for letting me vent,
Dawn Wart
[protected]

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Update by Dawn Griffin
Sep 16, 2017 3:12 pm EDT

Hello,
I emailed a complaint last week, Saturday, 9/9, regarding the waxing I had done on my lip on 9/4. I did not get any response from you and that has me very concerned that no one cares that I had blisters on my lip! I went to the Fulton Smart Style on 9/4, I think it was ticket 60, not sure of the girls name, as I threw away the paper that the manager gave me in information on. I just wanted to know that this was looked into. My lip hurt for 2 days straight, blistered and finally looks better, at least I can go out without feeling like everyone is looking at my lip. NOW you can refund my money, yes, it was only $10.25, plus the 2.00 tip I gave to her...let me tell you, that with the attitude she gave me (and my daughter agrees), I should have walked out! If I didn't have the 2.00 in my hand, she would not have gotten anything...so yes, you can refund me $12.25! I have always used the Central Square one, and should have went there, but I was closer to Fulton, as to whether I ever go back to any...that will take a lot of thinking...the only thing that might help me, is Ashley in Central Square is a very caring manager and cares, as I called her to ask if she had anything to do with the Fulton one, and the reason I called there was because the manager in Fulton was not in until the Thursday after Labor Day, and the sad part was, I had to call her on Saturday to ask her what was going on!

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SmartStyle Customer Reviews Overview

Smartstyle is a popular hair salon chain that has received numerous positive reviews from satisfied customers. The salon offers a wide range of services, including haircuts, coloring, styling, and more. Customers appreciate the friendly and professional staff, as well as the affordable prices and convenient locations.

One of the most commonly praised aspects of Smartstyle is the quality of the haircuts and styling services. Customers report that the stylists are skilled and knowledgeable, and are able to create a wide variety of looks to suit individual preferences. Many customers also appreciate the fact that the salon uses high-quality products to ensure that hair looks and feels healthy.

Another positive aspect of Smartstyle is the convenience of its locations. With salons located in Walmart stores across the country, customers can easily fit a haircut or styling appointment into their busy schedules. Additionally, the salon offers online booking, making it even easier to schedule an appointment at a time that works for you.

Customers also appreciate the affordable prices at Smartstyle. Despite the high quality of the services offered, the salon's prices are often lower than those of other salons in the area. This makes it an attractive option for those who want to look their best without breaking the bank.

Overall, Smartstyle is a highly recommended hair salon chain that offers quality services at affordable prices. With convenient locations and skilled stylists, it's no wonder that so many customers are satisfied with their experiences at this salon.

SmartStyle In-depth Review

Overview: SmartStyle is a reputable salon chain that offers a wide range of hair services to cater to various styling needs. With a rich company history and background, SmartStyle has established itself as a trusted name in the industry.

Services Offered: SmartStyle provides an extensive list of services, including haircuts, styling, coloring, highlights, perms, and more. Their team of skilled stylists is trained to deliver exceptional results, ensuring that customers leave the salon feeling satisfied and confident. Additionally, SmartStyle offers specialized services such as bridal styling and hair extensions, allowing customers to achieve their desired look for special occasions.

Pricing: SmartStyle offers competitive pricing for their services, providing excellent value for money. When compared to competitors, SmartStyle's pricing is reasonable and affordable, making it an attractive option for those seeking quality hair services without breaking the bank.

Locations: SmartStyle salons can be found in various regions, ensuring accessibility and convenience for customers. Their online salon locator makes it easy to find the nearest salon, allowing customers to book appointments at their preferred location effortlessly.

Staff and Expertise: The stylists at SmartStyle are highly qualified and experienced professionals. They undergo regular training and education programs to stay updated with the latest trends and techniques in the industry. Customer reviews and satisfaction ratings reflect the expertise and skill of the staff, ensuring that customers receive top-notch service.

Cleanliness and Ambiance: SmartStyle maintains high cleanliness and hygiene standards in their salons. The salon atmosphere is welcoming and comfortable, creating a pleasant experience for customers. Additionally, the waiting areas are well-appointed and provide amenities to enhance customer comfort.

Customer Service: The staff at SmartStyle is known for their friendliness and professionalism. Wait times are generally reasonable, and appointment availability is convenient. In the rare event of a customer complaint or issue, SmartStyle handles it promptly and effectively, ensuring customer satisfaction.

Customer Reviews: Customer reviews from various sources indicate high levels of satisfaction with SmartStyle's services. Customers praise the quality of the services, the expertise of the staff, and the overall experience at the salon. The positive feedback further reinforces SmartStyle's reputation as a reliable salon chain.

Special Offers and Promotions: SmartStyle offers various special offers and promotions to provide added value to customers. These include discounts, loyalty programs, and seasonal promotions. Regular customers can enjoy value-added services and perks, making their salon visits even more rewarding.

Online Presence: SmartStyle's website is user-friendly, featuring a well-designed layout and easy navigation. The online booking system allows customers to conveniently schedule appointments and manage their salon visits. SmartStyle also maintains an active social media presence, engaging with customers and sharing updates and styling tips.

Accessibility and Inclusivity: SmartStyle is committed to providing accommodations for individuals with disabilities, ensuring that everyone can access their services comfortably. They also offer a diverse range of services suitable for various hair types and textures, promoting inclusivity and catering to the unique needs of each customer.

Sustainability and Ethical Practices: SmartStyle demonstrates a commitment to sustainability and ethical practices. They have implemented environmental initiatives and sustainable practices, such as using eco-friendly products and packaging. Additionally, SmartStyle prioritizes ethical sourcing of products and ingredients, ensuring that customers can feel good about supporting a salon that aligns with their values.

Overall Recommendation: SmartStyle stands out as a reliable salon chain that offers a wide range of services at competitive prices. With highly skilled stylists, excellent customer service, and a commitment to cleanliness and sustainability, SmartStyle is a recommended choice for individuals seeking quality hair services. Whether you need a simple haircut or a complete transformation, SmartStyle is sure to deliver exceptional results.

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Phone number

+1 (800) 737-3535

Website

www.smartstyle.com

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