SmartStyle reviews and complaints 1
View all 307 complaintsSmartStyle - hair was not done properly
I went on 7/9/10 to get a perm. I still have the receipt...it really says perm. Where is my perm? No one could even tell I got a perm much less paid $44.95 for it. I went back the next day, the girl that did it, Ruby, said come back Tuesday, the manager is not here. Went back Tues well this Dizzy manager said lets give you a conditioning treatment and see if it helps. Never heard of conditioning treatment to make a perm take, but okay, lets try. NO DIFFERENCE! I'm still not happy with the results and no money returned. Called customer service and because Melissa the manager called them before I did they said sorry...we can"t help you. Well I have been telling everyone I know about this, so I hope you read and decide never to go. Thanks for reading ! Leslie Wright
Lincolnton, North Carolina
The complaint has been investigated and resolved to the customer’s satisfaction.
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I didn't know that people still got perms in this decade!
My friend took her daughter there for highlights as she was getting her senior pictures done. Every place they put the highlighting solution, her hair came completly out (and she was getting chunky highlights...). And I mean out from the roots, not just breakage. The stylist told her she "must have something wrong with her hair."
I wish I would have read this comment before I got my hair done! I am a stylist as well so I am thinking I am just picky. I went in and got color and highlights last friday there and a cut. I paid 80 dollars for it all. It was not what I asked the girl to do but I liked it and I didn't say anything because I have been in her shoes. So now it has been a week and there is no color in my hair... you can also see my roots... Ok well I went to school for this so I know your are not supposed to have roots showing a week later and you should still have plenty of vibrant color still left in my hair... not the case.. My hair is a mess... I am very mad! I am calling there tomorrow to either A get my money back or B they are going to fix it... Now I am debating whether I should get the manager to fix it or not... Good ole Lincolnton...
Brittany Baldwin